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February 2024 by Martin I.
The team at 504 Illinois Rte 59 in Naperville have loaded inappropriate charge three times across two rentals. They are scam artists. Or at least try to be. I have lost hours recouping over $400 of charges. This is a very unethically run business. The other facility at 715 Ogden Ave. is materially more ethical and legitimate.
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January 2024 by Dustin Barbre
Chris, Malcom, Brandon, Cody, and the rest of the team did a great job helping me out while my car was being repaired. Immaculate cars and amazing customer service. Wouldn’t go anywhere else, thanks guys!
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January 2024 by Patrick Ryan
Great experience overall. Car was clean. They had options to choose from that fit within my insurance budget. When I called to ask questions they were available and they always knew the latest information regarding my insurance coverage.Smooth transaction overall!
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January 2024 by Sam H
Rented for 3 days a Toyota Corolla in a very poor condition. High mileage (>50,000 miles) with scratches and dents literally everywhere and malfunctioned tire pressure monitoring light, among other issues. The staff were not pleasant to interact with, and still ridiculously insisted that all scratches and dents and damages are marked on the rental agreement. Two months after the rental, they charged my credit card a $25.00 fee + toll charges for using the toll on one of the rental days, which fopr the amount according to their website it was for "unreturned/damaged toll pass". I was never given the option of having the toll pass. Very unpleasant experience with this office and will never go back to them. Renters be aware.
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January 2024 by Shanay Shah
Excellent selection of vehicles, fast & detailed customer service
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January 2024 by Ana McLaren
Chris provided an outstanding customer service, helpful, courteous,friendly, great location, convenience price and more.
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January 2024 by T Leary
I had a really good experience here. My car had mechanical issues and I needed a rental last minute. The employees were accommodating, gave me a good price, told me about my insurance potentially covering the cost of a rental, and walked me to the rental and showed me all the features of the car before I took off. The car was spotless and clean. Upon returning my vehicle, they were able to give me a ride back to my home. I will definitely be continuing to use them moving forward when needed a rental.
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December 2023 by Ana M.
Staff (all) are friendly,helpful, respectful, courteous, accessible location and hours. Takes couple minutes to pick up a car or dropoff. Different car models and prices!! I will use their services again.
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December 2023 by Nick Donato
Had an amazing experience at Enterprise when I needed a car to rent while mine was having work done. Brandon was excellent to work with. His professionalism and expertise really made the rental experience seamless and wonderful. Highly recommend these guys!!
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December 2023 by Leighna F.
Brandon and Dylan went above and beyond! Excellent customer service! No wait when picking up or dropping off! super communicative and friendly!
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November 2023 by alireza azimi
Just rented a car at Enterprise at 1715 W Ogden and was extremely happy with the car and the service that I received. Specifically I worked with Brandon Kopec and Dylan and they are great guys to work with.
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November 2023 by david
Brandon was great to work with. Very customer focus and detail oriented. I always have great experience with this certain branch. I wanted to thank Brandon K again for getting me in and out with not skipping the attention to detail and customer service focus.11/10/2023Couldn't add another review... stopped in for a vehicle and worked with Ben D. Great guy. Helpful and positive attitude. Everything was perfect about the visit and was in and out in a flash. Saw my old rep Brandon and remembered me from 3 weeks ago! Thats customer service seeing how many people are in and out of there daily.Keep up the great work team!11/11/2023Drop off went great. Normally no rides back on the weekends, but Becca ( not Becky ), helped me out and got me a shuttle back to my home. This location keeps amazing me and is top notch. All employees deserve to be recognized and praised for their time, and commitment to great customer service.Thank you again.I'll see you in December for my next rental for our family trip!
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November 2023 by Brenda Green
Nick was very helpful. He has professional attitude towards business and customer service.The car was a perfect fit for me for my trip . Thank you all.Next time I’ll need Panera cinnamon crunch bagel with cream cheese for the early morning run??.
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November 2023 by Retro Ace
Assistant manager Mitch was extremely rude and for some reason condescending (I understand being frustrated for having such a useless job but taking it out on customers is unacceptable) so I chose to rent elsewhere. That aside, him and one of the other guys there who's name I'm not sure of were cracking sexual jokes about children when I walked in the door.. the entire vibe of this place is disgusting and I would avoid it altogether.
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September 2023 by Reggie Lucas Jr.
SMOOTH, FAST AND EASY CHECK OUT PROCESS ONE OF THE BEST SERVICES I HAVE EVER USED. NO GIMMICKS AND HIDDEN FEES. THEY EVEN CALL YOU TO ASK HOW DID IT GO WITH THE VEHICLE YOU RENTED. JUST IMMACULATE. I WILL BE RETURNING FOR MY NEXT FAMILY ROAD TRIP. THANK YOU ENTERPRISE THAT FORD EXPLORER WAS PERFECT PERFECT PERFECT ????????? MY FAMILY HAD A BLAST WITH IT!!!!! I WAS SAD I HAD TO GIVE IT BACK LOL ????
