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May 2024 by Creig Zook
Nice clothes. Prices way over my taste. Only buy clearance items, and they never have much to cost from.
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March 2023 by Bertha Benner
"Super friendly and helpful staff at this location!
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December 2022 by Ken Rose
Absolutely outstanding customer service, courtesy of Jacks. I bought a long, down, duster coat a couple of weeks ago, and Jacks took the time to place the order over the phone for me, since my size was not in stock. She even made sure that I received the additional discount that I had earned as a rewards member. The coat arrived, and I wasn’t sure if I liked the fit, so I brought it into the store today. Jacks gave me her honest opinion, that it was too bulky on me, and then she suggested a different cost style and had me try it on. The coat she suggested fit beautifully, and I bought it on the spot. Be sure to ask Jacks for help because she knows the products inside and out, and truly has your best interest at heart!
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December 2022 by David Dominic
Helpful staff. Dog friendly. Love my winter coat.
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September 2022 by Laura M
The store manager Cindy here is great! She was very helpful in finding the size and items I was shopping for. Parking and navigating the construction going on in this area can be challenging. It was nice to be welcomed and assisted in a friendly and timely manner at the Naperville store.
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August 2022 by K K
Came here while shopping for Xmas gifts for family members. Not impressed with selection. People are snotty. It's Naperville, not the Hamptons. Nothing to be snotty about people.
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December 2021 by N. A.
We visited the Naperville Illinois store and instead of receiving kindness and help, we had to consistently seek out the store clerk. She'd answer a question and then immediately walk away. After going through that many times, we decided to buy one vs. two coats. We'd prefer actual customer service! Then when going to pay for the coat, the person ahead of us in line had a very lengthy situation to deal with & the other clerk was taking care of that person. Our clerk just stood there while we waited and waited. Finally, we asked for her to ring up our item. She acted annoyed by that. After paying for it, no "thank you" or any sort of appreciation for our expensive purchase was given. As my friend told me, and he's extremely patient and oblivious to rudeness, told me "she was mean". The name on our receipt shows 'Gretchen' as the clerk but she never told us her name.
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October 2021 by Kat Hart
Came here while shopping for Xmas gifts for family members. Not impressed with selection. People are snotty. It's Naperville, not the Hamptons. Nothing to be snotty about people.
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August 2021 by Lisa Hudson
Great merchandise and excellent prices! Fantastic staff. I spent more than I planned but Eddie Bauer has such awesome products, I certainly don't mind
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April 2021 by Hanna Zamora
We love Eddie Bauer clothes! When we stopped in recently the sales staff was great! Super friendly and not too pushy. Very kind! Can't wait to come back.
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April 2021 by James Colley
I always find something I like.
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March 2021 by Kristin A
Was here on a recent day off and the woman ringing me up was very rude. Didn't say one word to me during my return, and then when I asked her if the down jackets were all on sale, she said "I don't know, I think so" and moved on to something else. I asked if I could try on a jacket, and she ignored me and started talking to a co-worker. I was going to buy the jacket I saw, but since the employees were so rude and unfriendly, I just walked out.
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February 2021 by Ann P.
Was there today to return a jacket. The female employee who took care of me was rude and acted annoyed even though my transaction took about 1 minute. I asked her if all the down jackets were on sale and she said "I don't know, I think so." Then I asked her if I could try on a jacket, and she ignored me and started to talk to a co-worker. So I tried it on and liked it. Was going to buy it, but she was so rude I decided to just leave. Please train your employees to be more friendly and helpful.
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December 2020 by Li H
Great merchandise and excellent prices! Fantastic staff. I spent more than I planned but Eddie Bauer has such awesome products, I certainly don't mind
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September 2020 by Anna Jean
Employees were sweet and there was a lot of deals on the sale rack!
