DuPage Credit Union is a member-owned financial institution serving over 38,000 members across several Illinois counties. As a not-for-profit credit union, they are dedicated to providing memorable banking experiences to help members with life's events. Deposits are insured up to $250,000 per account, and they are an Equal Housing Opportunity Lender. Reviewers praise the credit union's personalized service and expertise. Joanne was described as walking a member through the auto loan process step-by-step, making everything easy to understand. Another member, D'Andrea, was praised for her professionalism and knowledge during loan signings. The building manager, DeAndre King, was also commended for spending 30 minutes explaining everything to a member and providing helpful mortgage recommendations. One reviewer thanked Rob for going above and beyond to assist them, stating he "seriously saved my life" by helping resolve a credit issue. While the online/phone customer service received some criticism for being unhelpful, the credit union was overall described as working with all members fairly, regardless of background. Reviewers appreciated the fair interest rates and the credit union's willingness to communicate and work with members. Overall, DuPage Credit Union seems to provide a personalized, community-focused banking experience for its members.
Very friendly customer service. The officer Donovan was very supportive and help with all the queries for my banking. He was very patient and very fast in his service. Super choice of ATM card options. I highly recommended this branch for banking and other options.
December 2024
Working with DuPage Credit Union to secure my first pre-approved auto loan was great. Joanne walked me through every step of the process and made everything super easy to understand. I couldn’t have been more pleased with her due diligence and expertise. I definitely recommend contacting her and DuPage Credit Union in... read full comment
October 2024
D’Andrea was amazing and helpful. This is the second time I have worked with her. We have an auto loan and another loan. Both times went smoothly. We enjoyed her personality and company throughout the signings. Very professional and knowledgeable.
