-
September 2023 by Luna Shotsberger
I cannot say enough about the service I received here. It is increasingly difficult to find a mechanic with integrity and who will not take advantage that I'm a clueless car owner. Always takes the time to explain, walk through the issues and trouble shooting. Provides clear and consistent information, and even has informed me when no work was needed even though I was SURE it did. I will never take my car anywhere else and travel quite a bit to get there. Thank you!
-
August 2023 by Joanna Peak
I absolutely love this automotive shop! I ran into vehicle trouble and without a mechanic my roadside assistance towing company referred me here. I have been beyond pleased with the service and reliability of the owner Jon and his team. I had an issue with my alternator that was easily covered under warranty. I also had my starter go out at 2 pm on a Thur and he managed to have me on the road only an hour after I planned to be for a Bears football game a friend had invited to. As long as they’re open, they will have my business. Thank you for everything!
-
August 2023 by John
Jon Billmeyer, Manager, provided excellent service at a very reasonable price for our 2003 Honda Civic Hybrid. Our trusty old Honda with 199,000 miles needed a new catalytic convertor that connects directly to the manifold. This was required to pass the Illinois Emissions test. (Little did we know that there are two catalytic convertors on this Honda Hybrid and the clean-up or second convertor is further down the exhaust pipe and Jon replaced that one two years ago after it was stolen.) Jon was able to look at our car within about 10 minutes after I arrived without an appointment which was the first indication of his dedication to the customer. He had to order the part since the car is 20 years old. After 4 days, Jon called to let me know he had the part, so we made an appointment and it took him only two hours to install it. In checking with a friend who works at another auto repair place I was told the parts and labor were a very good price, considering how rusted the underside of a 20 year old car must be. We had to drive it for a few days to reset the emissions codes. After 5 days I took it back without an appointment and within 10 minutes, Jon took his tester and I was told there were a few codes and that had not yet reset and we needed a few more days of driving and he will test it again. No extra cost for Jon to test it until he knows we will pass the emissions test. We hope to keep this trusty and somewhat rusty old Honda for another 100,000 miles and I know if we need service we will return to Jon at Cress Creek Automotive. As an aside, I know Tesla owners would never read reviews on a site about gasoline cars, but I have a friend who needed a new bumper for his Tesla. It took Tesla one month to get the part, and then they kept his car for a week to make the repair. I know there are other Tesla owners who have complained about the cost and the time involved in getting repairs on their cars.
-
July 2023 by John N.
Jon Billmeyer, Manager, provided excellent service at a very reasonable price for our 2003 Honda Civic Hybrid. Our trusty old Honda with 199,000 miles needed a new catalytic convertor that connects directly to the manifold. This was required to pass the Illinois Emissions test. (Little did we know that there are two catalytic convertors on this Honda Hybrid and the clean-up or second convertor is further down the exhaust pipe and Jon replaced that one two years ago after it was stolen.) Jon was able to look at our car within about 10 minutes after I arrived without an appointment which was the first indication of his dedication to the customer. He had to order the part since the car is 20 years old. After 4 days, Jon called to let me know he had the part, so we made an appointment and it took him only two hours to install it. In checking with a friend who works at another auto repair place I was told the parts and labor were a very good price, considering how rusted the underside of a 20 year old car must be. We had to drive it for a few days to reset the emissions codes. After 5 days I took it back without an appointment and within 10 minutes, Jon took his tester and I was told there were a few codes and that had not yet reset and we needed a few more days of driving and he will test it again. No extra cost for Jon to test it until he knows we will pass the emissions test. We hope to keep this trusty and somewhat rusty old Honda for another 100,000 miles and I know if we need service we will return to Jon at Cress Creek Automotive. As an aside, I know Tesla owners would never read reviews on a site about gasoline cars, but I have a friend who needed a new bumper for his Tesla. It took Tesla one month to get the part, and then they kept his car for a week to make the repair. I know there are other Tesla owners who have complained about the cost and the time involved with Tesla shops in getting repairs on their cars.
-
July 2023 by Amelia Clark
Jon was incredible! We had a brake line fail on a road trip at 11am on a Saturday; he had us taken care of in less than 2 hours & back on our way. Friendly, communicative, honest, stuck to the price estimate, and treated us well.
-
July 2023 by Mike Mitsch
Jon was great to work with. Got my car back on the road in no time. I will certainly come back here for any future problems! Service was top notch.Service: Auto maintenance
-
May 2023 by Erum Q.
I needed an oil change and John was responsive and we set an appointment and on the same day, they worked on my car, dis the oil change and it wasn't time consuming.
-
April 2023 by Tommy Windhorst
Great experience here! Jon, the manager, was fantastic to work with. Reasonable prices, quick turn around time, and the labor charges weren't as bad as the dealership. I'll definitely be taking my car here more often for maitenance!
-
April 2023 by austin jessop
I have been going here for a few years now. John and his team are honest in both their work and their prices. I go to them with any car issue and they are always quick and efficient in solving any issues. Definitely recommend this place for all of your car needs!!!Services: Tires
-
April 2023 by Ashley Sakowski
My fiance and I have been coming here a few years now. We can always count on John and his team to give honest opinions and fair prices! They always go above and beyond, great customer service!Services: Air conditioning
-
April 2023 by Doug S
Jon and crew were awesome!! I called about a rear leaf spring that just broke down the road,he said stop by and was able to get me right in and replaced both in a timely manner at an awsome price!!! I highly recommend them!
-
April 2023 by Tom V.
I highly recommend Cress Creek Automotive. For some time now, I have been searching for an automotive shop to care for my wife's jeep as I didn't want to go to a dealership. The check engine light came on & Jon diagnosed the problem quickly & provided incredible service following. This is a good, honest automotive shop. Can't say enough good things.
-
March 2023 by Shari S.
I have been going there for years ! They are the best ! I have had oil changes, breaks , water pump and timing belt changed , new tries and other things done . I will never go anywhere else. The men there know what there doing and how to fix it right . There kind , friendly, professional and are up front on what it will cost you with no hidden fees. You have definitely found the bast place to have car worked on at Cress Creek Automotive. You 'll be happy you took your car there .
-
February 2023 by Mark Vance
The team at Cress Creek Automotive is great! They have worked on our cars for years and Jon has always been incredibly honest about what the problems are, what it’s going to take to fix them, how long it will take and how much it will cost. I highly recommend Cress Creek Automotive!Services: Steering & suspension repair
-
January 2023 by Sharon Leigh
I had the pleasure of doing business with John yesterday. I look forward to doing business with him in the future. I found John and his family to be lovely and very trustworthy. I certainly will be sending people his way!!Service: Brakes
