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August 2024 by Draxon Gaming (Drax)
Love the pizza and ice cream
Vegetarian options: There is salad
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July 2024 by Felix Beltran
I only go there for the food
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October 2023 by Paul Johnson
How does everyone in the world not know about the amazing food court deals! Thank you Art D. For the recommendation!
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July 2023 by Khamid Akbarov
Amazing food
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July 2023 by Mark M.
We've been going to this location for years. The food court cleanliness has gone downhill. The tables are rarely cleaned. Today we had hair under our slice of pizza. There appeared to be new food court staff. The rest of the store is great. Just avoid the food court.
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July 2023 by Jess C.
I called to schedule an appointment and selected the option to talk to the optical department thinking there was no need to schedule an appointment directly with the eye doctor themselves. The woman who answered the phone sounded annoyed that I was calling, told me I selected the wrong option, and that she was transferring me over without giving me a chance to finish saying the reason I was calling or respond to her. Overall, the location seems relatively busy and the staff doesn't seem to be handling it well. Not sure if they need additional staff to help with the volume or clearer direction on their answering service that specifically directs people on where to schedule appointments rather than "select option one to talk to an independent optometrist..." Phone call was made 7/17/23 at 4:40pm in case management is reviewing this and wants to provide additional training/feedback to specific team members.
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June 2023 by Yafang Z.
Customer service at this Costco location is awful, especially the manager, super disrespectful of their customers.
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March 2023 by Michael T.
Wow. After over twenty years as a member of Costco I never thought I would reach the point where I am considering whether or not to pay $120 a year for an Executive Membership. This particular Costco has generally been decent, unless you are buying tires and get stuck with some incredibly long wait (like all day). But I am really starting to think the management has NO consideration for the shopping experience. There have been hiccups here and there: too few checkers, lack of stock, but never anything thing that just made me think they really don't care. Until now. Their new self-check-out is ridiculous. You are supposed to run your items over the in-place scanners (no hand scanners for customers), place all your items on the counter. Then when you are all done, load the items back into your cart. It is one thing to scan your own items, bag them, then put them in your cart at a regular grocery store or Target, but it is another thing to handle a Costco load this way. Items are often large, even if light, and many are difficult to run across their in-place scanners. Their process is slow, poorly conceived, and clearly designed with little regard for the customer. Suggestion: Give the customer hand scanners to use. Or allow the customer to scan their item and immediately place it back into the cart. Customers should not have to pile up their items, then have to transfer them all back to the cart. If they need to see an efficient self-check out process in action, I suggest they take a trip through their local Sam's Club. Wow. It doesn't take a genius to see how ridiculous their process is, and it shouldn't take customer feedback to get it corrected.
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February 2023 by Mia D.
This Costco does not believe in guest service or I see 3! Their expectations of guest service is to wait in line. While guest are registering for Costco cards! Which is ridiculous when the guest is using some sort of iPad, typing in their own information. I asked the employee can someone just give me my numbers, I don't have my card! With a very nasty tone and look of being disgusted! She said yea, I can after I take care of these two people ahead of you! Mine you it's going on 7 min now that I've been waiting. I asked for a supervisor because it's the supervisor job to assist. The employee just ignored me and literally turned her back on me! Tell me do you think this was her first time doing this to a guest?
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September 2022 by Mandy Hosko Maselli
Costco is a favorite place to shop. Nice people and excellent prices!
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September 2022 by Bhanu R.
Busy location and feels a bit unorganized and restocking seems to not keep up with the demand. Over all not bad
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July 2022 by Mike R.
The pharmacy people do not have good work ethics. I arrived at the pharmacy to pick up a prescription. The man behind the counter said the pharmacy was closed for a half hour until 2 o'clock because Pharmacy was taking lunch. So I walk around the store and killed time for a half hour, at 2 o'clock I go back to the pharmacy and waited A additional 15 minutes that's right at 2:15 the pharmacist decided to show up and go back to work. If I knew it would've been a 45 minute wait instead of a half hour wait I would've came back at another time. It's a shame that Costco puts up with week work ethics from their employees. It seems like wherever you go today the people tell the companies what they are going to do and how they are going to work and so on. I will be transferring all my prescriptions and doing business with Sam's Club from now on. Get your act together Costco Pharmacy department you lack good work ethics.
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July 2022 by Carolina Roldan
great store it was amazing I love to buy groceries in Costco
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January 2022 by Derrick M.
A decently ran Costco. Parking can be a little hectic at times but what Costco doesn't.
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January 2022 by Joshua K.
Very clean and all the employees seems enthusiastic to help you with any questions Absolutely love it that we finally have Costco in Naperville
