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March 2024 by Sidelia Gonzalez
We make furniture purchases at Ashley quite often.This time around our family just purchased our new home and have an empty home with no furniture, we wanted to start fresh. New design, new furniture. The naperville Ashley store is our favorite because of "Frank" honestly the coolest salesman there. Lol i'm sure the other salesman are great but everytime, our entrance right into the door we always ask for frank. His friendly customer service and just all around positivity is just a whole Ashley vibe. It makes us not want to look at other furniture stores but Ashley. Hands down, Ashley will always be our go to store for furniture.
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March 2024 by Leonard Bologna
Scooby was are sales person and was honest about the mattress that we went in Ashley for. He up sold us but to a much better mattress.
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March 2024 by Kyle Lackner
Mikey, Maria, Latoya, Lana, and Regional manager were all great to work with. They get 5 stars. But the quality of furniture is not there and advertising is well…let’s just say interesting!
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March 2024 by Leesa Poss
Lana was absolutely wonderful!! She made the process of buying my dinning set fantastic!Thank you Lana for the great job you provided!!
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March 2024 by Angie Drew
Our saleswoman was kind, knowledgeable, and helped us find exactly what we were looking for. We walked out of another big furniture place after the salesman failed to mention the deposit needed when using the store credit card. Our saleswoman Took the time to explain the credit offers and everything went very smoothly! We will be back!
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March 2024 by Monica Valencia
Lana was amazing. Very attentive, kind and helpful. 100% will go back to the same location and ask for her if I ever need to purchase any more furniture!
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March 2024 by advai podduturi
Frank was super helpful, answered all my questions and was so cheerful. Really improved my Ashley shopping experience!!
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March 2024 by Dawn Jedlink
Frank was absolutely wonderful, we found the perfect furniture for our family. Frank also worked diligently to get us the best deal possible. Thank you
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March 2024 by David Aronson
I knew when I walked in that I should have walked out. Horrible buying experience. Deliver experience was worse.
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March 2024 by Matthew Martin
Very easy shopping experience. They had a great selection of furniture and the salespeople were not pushy. We bought a couch and will definitely buy more from them in the future.
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March 2024 by Alex
The sofa purchased from Ashley looks beautiful, but upon closer inspection, all the flaws in the assembly become obvious. After two months of use, I discovered that the upholstery fasteners had come loose. Upon closer inspection, it turned out that half of the fastenings come off with a simple touch (photos attached). The sleeping mechanism leaves much to be desired; specifically, you sleep head down due to a 2-inch height difference in the sleeping area. The attitude of Ashley's sellers changes dramatically immediately after the sale; Our manager didn't even listen to our complaint, interrupted us rudely and said that he was not involved in this. Moreover, the return, exchange and repair policy is extremely opaque. The store refers you to the manufacturer, who, in turn, refuses to return the money for the sofa, but agrees to replace the sleeper mechanism. However, nothing was replaced in 4 months. My advice: Never, under any circumstances, contact Ashley's store. The furniture is of poor quality, there is no decent service after purchase.
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March 2024 by parker bell
Couch was delivered with multiple tears, it has been weeks and it has still not been repaired. Every time I call they 'cannot find the notes' I wait on hold 30 minutes and regularly disconnected. No end in sight for getting this fixed.
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March 2024 by Harold Mork
What a refreshing experience my wife and I had at the Ashley Home Furnishings store in Naperville. We walked in looking for a dining room set and were met with a friendly no pressure sales lady. (Lana) She steered us in the correct direction after asking what we were looking for and then left us alone to make a decision. She didn’t hover or pester us. Once we decided on what we wanted she came back over and gave us some options to choose from and we ended up purchasing a new dining room set. We both had a wonderful experience. We will return when we start looking for our next purchase.
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March 2024 by Claudia Herrera
Excellent customer service upon buying a bedroom set for my grand daughter. Maria gave us great customer service.
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February 2024 by Robert Budzynski
Millisa at Ashley was extremely helpful and a pleasure to deal with. She spent a lot of time with us and made our purchase easy.
