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June 2024 by Alexis Byrd
Shop online! The customer service is non-existent. I have a lot of retail experience and have been a manager before, customer service is everything and a simple “Hi” or “hello” would suffice. I don’t know how a store is being run without basic manners and customer service. The other reviews speak volumes as well!
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April 2024 by Krisha Dalal
Terrible in store customer service, especially the manager. Rude and uninterested in helping.
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February 2024 by Edward Andersen
My wife had just spent over $500 at the Oak Brook and Woodfield locations combined in the last few days. We stopped at the Naperville store this evening. As we entered, an employee mentioned they were closing in five minutes. With a minute past seven, my wife with a few garments in hand, heard some snide comment near us (done intentionally) that they hoped to start shutting down the store but were being delayed. At that moment, my wife dropped the garments, and we walked out at 7:02pm.
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October 2023 by Deanna Arndt
So disappointed in Anthro Naperville today. We've been long time shoppers, both of my daughters and myself. My daughter bought a pair of pants that she decided to return 9 days after the very short 30 day return policy that were new (still selling in store and online) and they almost didn't return them. They were really rude and it was like we were asking for a return on something they no longer carried. When someone comes in with a loyalty number, purchases regularly, and has something in their had to purchase for $100 bucks, you'd think they'd be like, sure. May be taking my business elsewhere from now on.
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August 2023 by Melissa hart
I love anthropology the clothes are casual to dressy and good quality. I am not disappointed and if something I order doesn't fit I take it to the store to exchange it.
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July 2023 by Becky Hart
I would give a 5 star for the store itself and 0 stars for customer service therefore I gave 3 stars. If no one greets me or gives me any customer service I will not buy anything in that store. I think that the employees who are working at a retail store and probably making minimum wage should not assume who can and cannot afford to shop at the store. I agree with many of the reviews that sate the employees seem to ignore some customers and assist others. If you don't want to assist everyone maybe find another job. We, my adult daughter and I, did find several things we would have like to buy but like I said if I don't receive any customer service I am not spending my money. Hello owners and store managers many stores are going out of business so maybe customer service class is in order for your employees.
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May 2023 by Jing Christine
When I returned three clothes that I ordered online ， a lady told me that were Final sale and not allowed. And quickly found the manager, and refused my return processing, I found order history that these clothes were not final sale, and they could be returned easily, so I went back again. This time, I communicated with another lady（In line, the 2 ladies ahead of me were returning items, and they went through the process with ease) the end result: she accepted my return process very easily！！I just want to write this experience, to remind other lady, Do not come to this store, other stores will give you a better experience！！Discrimination and prejudice are common at this store！this store the manager of this management stands by and encourages such bad behavior. This store will be blacklisted forever in my heart!！！！
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February 2023 by Grace B
My Mom, Sisters, & I have been long time Anthro shoppers. We have visited countless Anthros across the country. However, the Anthro in Naperville remains the best for one reason: the staff! Both managers are so kind and helpful. Every staff member goes above and beyond to help. It always feels like such a welcoming experience. They wrap your purchase so carefully- and are always down to call other stores to track down an item for you. If I could give them 10 stars I would!
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December 2022 by Crystal Fugate
The the store smelled really nice when I walked in gave me the christmasy atmosphere the sales lady was very very nice.
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December 2022 by Amy Sessner
Great product but curbside pickup is very difficult.
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October 2022 by Maria M.
Best Anthropology! They go above and beyond, I have yet to go to a store with this quality of service. Everyone is super friendly!
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April 2022 by Tonya Jo Rhoden
Everyone is very kind to me, but the 2 older women I believe are managers one has red hair and other dark long hair. They truly never greet me or acknowledge me. I am a curvy woman and they look at me feel like they dont feel like I don't belong at the store.It ruins my experience everytime.
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April 2022 by G Redd
I love this store. Found a cute sweater!
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March 2022 by Derek Reid
Expensive store but I enjoy buying gifts there. I am too old for the clothing unfortunately. Another reason I shop there- my 2 dogs (23 lbs. combined weight) are allowed in the store and I tend to shop in stores which allow dogs. The staff are welcoming too and always offer to help.
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December 2021 by Lili K
I have loved this store for years! They have beautiful and stylish clothing and great kitchen items!
