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April 2024 by BMC (BMC)
Horrible customer service. Went for some parts and I asked employees if they could help, they just straight told me "no we don't have it". They didn't even see what part I was looking for. I just ordered it off from Amazon, never going to this store again. Stores like these are driving people to do online shopping.
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March 2024 by Anahy Nava
I was parked outside a little after they closed because i was talking on the phone. I had an employee come up to me and scream at me that they were closed. He made me feel extremely unsafe.
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December 2023 by Ed Li
They have everything for do it yourself handimen
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November 2023 by Ed H.
Always greeted when we come in. Staff always ask what they can help us with. They sell key fobs and program them.Recently ordered a key fob.. cheaper then the dealer... Joe did the setup. 5 minutes later key fob failed. He was on the phone with the manufacturer right away! New one to be sent out. But Joe calls me 5 minutes later and says another one was located!!! Joe programmed the new one and made sure it was working. Even found out the first one was defective from the manufacturer. His professionalism and customer service is very much appreciated!
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October 2023 by Cheryl Van Houghton
Clean organized store friendly staff
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August 2023 by Stephen McGregor
Cynthia is always helpful and a joy to deal with. She always brings a smile to my face!
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August 2023 by Paul Powell
This ace is the most unhelpful place on the planet. They are rude and arrogant. I WILL NEVER SHOP HERE AGAIN!
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May 2023 by Matt P.
I drove over here and happened to arrive 5 minutes before they closed. Guy literally tried not to let me in and refused to help as he was yelling at everyone that worked there to lock the doors and turn off the lights. What happened to the small helpful hardware store. Just going to Home Depot You would think they'd love to get one more sale at their premium prices!
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April 2023 by Marie Benet
I have shopped the Romeoville Ace Hardware for eons. Their coupons never expire and they always take the coupon even if I haven't met the required dollar amount "EXCEPT" for yesterday afternoon April 13 . The girl wouldn't take the coupon because it was expired and I was 2¢ from the required dollar amount. I don't think the new policy will keep the shoppers. Certainly not me.
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April 2023 by Lynn Sonnemann
love this ace hardware.Customer service is great
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February 2023 by Heloisa Fernandes Mesquita
I go there all the time even with the other stores right down the street When i need a specialty item you always have it Keep up the good work
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December 2022 by Asif Rehmani
I think these guys are stuck.There's not as much demand for customer service as much as low prices. And because people are finding lower prices in places like Home Depot, Lowe's and online stores, they're not going to places like Ace hardware as much. And because people are not going to Ace hardware as much, they can't afford to hire quality people or stock more options.It's a circular conundrum that they are trapped in I believe. Not sure how much longer will they survive.
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June 2022 by AN
The helpful hardware folks—more like a bunch of Ace-holes.. 38 mins at 5pm on a Sunday with me being the only customer in the store to even get help trying to buy a drill.. no one can help but the manager .. the promotion was buy one get a jigsaw free.. the manager Joe seemed irritated to have to get the key, no problem though.. they scan the drill “says we have 2” they scan the jigsaw “says we have 2” gotta go in the back.. sorry I can’t find it - so your missing two jigsaws ? Your cool with that and not willing to locate it for a sale? Got it , won’t be back here again sorry for being an inconvenience to you, I guess it was you that wasted 38 mins of your time, not me
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June 2022 by Fastbandit 96
Won't let you use a business check, there's no manager on site the cashier is rude terrible just lost a local plumbing businesses business forever
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May 2022 by Rick Plumb
This retail unit has ALWAYS had exactly what I needed and there is always a team member available to help find items. They're very good at helping solve my DIY projects too!
