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October 2024 by Natmir Rexhepi
Very friendly place and helpful
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October 2024 by Ritika Chouhan
Nice store and friendly staff
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August 2024 by John Adams
Slogan for this location should be the unfriendly hardware staff. I seldom leave reviews. I will leave a review for a business or person that exceeds expectations and for places that are the direct opposite. Unfortunately this is the worst case. This location has a cashier C*****a who has always been borderline rude and generally unhelpful. I have been shopping here for many years and have tried to ignore her attitude. After one incident where she had a melodramatic outburst about my request about a discount, I told her manager that "She started holding her hands across her heart and loudly saying that I was putting a sword through her. This was repeated several times while I tried to stammer apologies. The customers behind me noticed and seemed to move away". Embarrassing! I went in today to buy paint and was greeted with a monotone welcome to Ace. I won't even get into the attitude that the paint guy displayed when I questioned whether I had the wrong paint - it had a different number and a dent in the can. I have the Ace app and had a $5 off 20. When I was checking out she asked for my Ace number, I showed her the app. When I asked about the discount she snapped about that was your number only. I again showed here the discount code and she rudely demanded I put the phone down and then scanned it. I live in SW Naperville. If it weren't so far I would go to the Ace on 75th by the Driver's License station. They have always been friendly, polite and helpful.
Addendum to original post. Ace posted a note requesting I call and "discuss". Sorry, I sent a loooong email to the manager about C*******'s behavior in November as a courtesy and did not publish a review. I got basic yada yada corporate response. Nada accomplished. My policy on reviews remains unchanged - Best & Worst.
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May 2024 by Rachel Bach
The manager, Jackie, has twice helped me directly with online order pickup and questions! She was pleasant and knowledgeable! Thank you!
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April 2024 by BMC (BMC)
Horrible customer service. Went for some parts and I asked employees if they could help, they just straight told me "no we don't have it". They didn't even see what part I was looking for. I just ordered it off from Amazon, never going to this store again. Stores like these are driving people to do online shopping.
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March 2024 by Anahy Nava
I was parked outside a little after they closed because i was talking on the phone. I had an employee come up to me and scream at me that they were closed. He made me feel extremely unsafe.
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December 2023 by Ed Li
They have everything for do it yourself handimen
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November 2023 by Ed H.
Always greeted when we come in. Staff always ask what they can help us with. They sell key fobs and program them.Recently ordered a key fob.. cheaper then the dealer... Joe did the setup. 5 minutes later key fob failed. He was on the phone with the manufacturer right away! New one to be sent out. But Joe calls me 5 minutes later and says another one was located!!! Joe programmed the new one and made sure it was working. Even found out the first one was defective from the manufacturer. His professionalism and customer service is very much appreciated!
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October 2023 by Athos Gabriel
The employees don't seem to be happy with their work, they are rude people!
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October 2023 by Mary Cutroni
Very friendly and knowlwdgeable
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October 2023 by Cheryl Van Houghton
Clean organized store friendly staff
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August 2023 by Stephen McGregor
Cynthia is always helpful and a joy to deal with. She always brings a smile to my face!
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August 2023 by Paul Powell
This ace is the most unhelpful place on the planet. They are rude and arrogant. I WILL NEVER SHOP HERE AGAIN!
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May 2023 by Matt P.
I drove over here and happened to arrive 5 minutes before they closed. Guy literally tried not to let me in and refused to help as he was yelling at everyone that worked there to lock the doors and turn off the lights. What happened to the small helpful hardware store. Just going to Home Depot You would think they'd love to get one more sale at their premium prices!
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April 2023 by Marie Benet
I have shopped the Romeoville Ace Hardware for eons. Their coupons never expire and they always take the coupon even if I haven't met the required dollar amount "EXCEPT" for yesterday afternoon April 13 . The girl wouldn't take the coupon because it was expired and I was 2¢ from the required dollar amount. I don't think the new policy will keep the shoppers. Certainly not me.
