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“The mall is clean, the parking is easy, and it has 90% of the stores you may need. We usually only come here for Target because this location has more stock than the ones by us.”
10AM - 6PM
6447 Grand Ave Suite F, Gurnee
Mattress Stores
“JR was a gem who kept the store open long enough for us to purchase two new beds and frames. He was patient with us and explained everything that we needed in detail and gave us a great deal. Thank you so much JR, we totally appreciate it!”
10AM - 8PM
357 E Townline Rd, Vernon Hills
Mattress Stores
“Excellent team bob did a outstanding job took the nessary time to learn what we were looking for listened to our perspective and made buying a mattress simple and intuitive.”
9:30AM - 6:30PM
3364 Grand Ave, Waukegan
Mattress Stores
“Highly recommend this store. Great quality at great prices with a good selection. The customer service is amazing, many thanks to Yvette who helped me with my purchase.”
“I was dreading the responsibility of having to buy a mattress for a family member. But, I had a smooth, easy, non-pressured & knowledgeable shopping experience- thank you American Mattress!”
“Javier was very friendly, knowledgeable and helpful.
Glad I went to the store to browse because I ended up purchasing the mattress I've always wanted.”
“Awesome representative very knowledgeable very friendly very helpful. Even help me carry the product to my car. Found something that was within my budget and still comfortable and would help me with my sleep issues. I would definitely recommend him again.”
“Stephen at Mattress Firm in Lake Zurich was extremely knowledgeable, very helpful, and super friendly as we picked out my daughter’s new mattress!! Delivery was quick and easy! Such a positive experience!!”
“John was very knowledgeable and patient with me when I was trying to find the right mattress for my budget and my needs. I highly recommend this store and ask for John. I will definitely buy here in the future and ask for John. Fantastic customer service”
“Salesman was awesome answered all my questions printed out a ailed info sheet on the item I was purchasing and helped with a problem while trying to process a gift card. Brian was all around wonderful☺️”
“Jessica was warm and attentive from the moment we walked into the store! She answered all of our questions and really took the time to explain every feature of every item we expressed interest about. Thank you for being so phenomenal!”
“Had a wonderful time with Mike! He was very friendly, knowledgeable and made the experience of buying a refrigerator for the first time very easy. I'll definitely go to Grand Appliance again! Great people, great price, great everything!! Thank you!!”
“I recently bought all the furniture needed for my new apartment from Royal Furniture. They are affordable and quality material. I would recently them to my family and friends. If you go there, ask for Monica she is a great salesperson and so sweet and helpful. ?”
10AM - 7:30PM
6409 Grand Ave, Gurnee
Mattress Stores
“Darlene provides the absolute best customer service.
I have American Mattress stores closer to my home and work, but I will only shop with her, and have recommended her to family and friends as well.”
“Had a very knowledgeable sales associate who helped me find the perfect mattress for my back issues. No pressure. I will definitely go to Mattress Firm Kildeer in the future!”
“My dad walked in there today and was greeted by Jack Eisenberg. He purchased 3 mattresses and was very pleased with the pricing, customer service and professionalism. 1st time customer and highly recommend this location! Thanks so much!”
“Robert at the Lake Zurich store was awesome. He was very friendly and knowledgeable about his products. Will be back for our next purchase, and to support local businesses.
Thanks again Jim”
“Chris was knowledgeable in their products and helped us make the decision on the best appliances for us. He took the time to explain the processes from scheduling deliveries and haul away to rebates available from the manufacturer and Grand Appliance.”
“Grand Appliance was great service from start to finish! Robert was an awesome salesman and Jose who delivered and set up our new refrigerator was very knowledgeable, and all at a great price!”
“Myrna and Keith were very helpful with the purchase of a recliner and a dinette set. The colors are perfect. The customer service I received was as if I was a queen. Great customer service. I will return.”
“I went here on a whim and made my first big purchases for my new condo. First time moving out isn’t easy but they made it easy! I had such a positive experience with the whole staff there - even the delivery guys! The first couch I purchased didnt fit through the entrance. The delivery guys tried their best but it was too big. Thankfully he called right away and told me they had 2 smaller ones to look at. I got my new couch the next day and it’s perfect. I can’t recommend My Family Furniture enough!”
“I worked with Rafee and he was great. I had shopped around and felt very pushed into buying things elsewhere. Rafee wasn’t pushy at all. They had great prices and he worked with me on finding exactly what I wanted. They shipped it same day and put it together for us. It was a great experience and would highly recommend!”
“Great instore experience, the staff were great. I have been skeptical about buying a sleep number, now I am happy that I did. Great product! Start saving your money now and buy a Sleep Number bed!”
“Best mattress buying experience of my life, and I’ve bought many!
Was so curious to see if there truly was absolutely no salesperson in the store, and there wasn’t! My partner and I spent one hour, all by ourselves in the store, trying out many of the mattresses. Only way to know if you’ll love a mattress is to lie on it in our opinion.
Found one we loved, came home and ordered it very easily online. Communication about delivery was excellent. Ordered on a Sunday night, delivered early Tuesday. Set up by a very nice and efficient crew of 2. Highly recommended!”
“I love my custom barrel chairs. They swivel and they are the perfect size for my space. Rudolph’s kept me updated on my order. Rudolph’s provided great customer service with my order. I love them!”
“I want to start off by saying that I called Penny Mustard customer Service about a question on how to get a king size mattress which I had "inherited" up my stairs. The mattress (which was purchased from Penny Mustard by a friend who decided to move out of state) sat in my living room for a month before attempting to hike it up the stairs. I called Penny Mustard to ask if they had any advice and spoke to Donna who not only was friendly and very knowledgeable about mattresses. She took the time to speak to me about "folding the mattress in half" and getting it up the stairs. And she was so right! We got the king size mattress up the stairs like professional movers.Thank you Donna for taking the time and sharing your wisdom in mattress moving and for an excellent customer experience.”
“Jennifer and Micaela in customer service are the best. I had an issue with a piece of furniture being delayed, and those girls made sure to make it right. I have basically furnished my last two house with furniture from Value City. You cant go wrong shopping here.”
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“Eric H was great. He asked good questions to better understand what I was looking for. He made a couple of suggestions for me to choose from, he was great. When it came time to pay for the mattress I purchased the card processor was working. Eric tried to reset it a couple times but it just wouldn’t work. Eric finally was able to send a text for me to pay online and that worked perfectly. Eric is such a good person, perhaps Mattress Firm might want to spend a little more on infrastructure to provide the best tools to their employees so they can provide a top notch service.”