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September 2023 by Yu Wakayama
This agent office is not reliable.
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July 2023 by Elizabeth LeClair
Lou and Joel Fiorelli have been our family's State Farm agents for over 40 years. Excellent professional services have always been provided by agent and staff.
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July 2023 by Jake Reiske
I've had nothing but good experiences working with Joel and his staff. Maria in particular has made managing my policies a breeze! Thank you for the great service.
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July 2023 by Jeff Anstine
great service, i have used them for 25 years, 3 homes, many cars and now a new townhome.
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May 2023 by Alexander Head
Give your business to another agent. I would rate their service as an “F”.Communication and response time is very bad. We have had some phone messages just NEVER get returned. Important insurance questions that don’t get answered or resolved. Lost in voicemail? Ignored? We will never know.Understaffed for years and it shows.Recently had to close out a whole life insurance policy and needed the money ACH to us ASAP only to find out they failed to forward my paperwork to the home office for TWO WEEKS. Completely incompetent staff and show no sense of urgency.I presume ANY other State Farm agency would give you better service and care about you and your needs *more* than the Joel Fiorelli office.We will be switching our accounts to another agency very soon.
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May 2023 by Google user
Give your business to another agent. I would rate their service as an “F”. Communication and response time is very bad. We have had some phone messages just NEVER get returned. Important insurance questions that don’t get answered or resolved. Lost in voicemail? Ignored? We will never know. Understaffed for years and it shows. Recently had to close out a whole life insurance policy and needed the money ACH to us ASAP only to find out they failed to forward my paperwork to the home office for TWO WEEKS. Completely incompetent staff and show no sense of urgency. I presume ANY other State Farm agency would give you better service and care about you and your needs *more* than the Joel Fiorelli office. We will be switching our accounts to another agency very soon.
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November 2022 by Amy Bonczkowski
Fast and friendly help from Lyn! She answered all my many questions, confirmed I received all documents/emails and such- helped me make sure my little “to do” list got done- super helpful for me!!. Offered great options for different coverages with rates, and ways to help save. She is so great, easy to talk to, and most of all so genuine in helping make a decision best for Me. So glad to have her on my side!
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November 2022 by Donato Ramos
I've been with State Farm for a long time and the staff have been polite and quick on everything I need. Pam has been very helpfuland Maria as well.
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November 2022 by Annette Doherty
The staff at Joel Fiorelli are always responsive and helpful. Their excellent service is not common in this industry.
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October 2022 by Gee Mathew
Maria. Thank you for your assistance in clearing the confusion of the State Farm email which seems to have been a SPAM. Also, for clarifying the account status. Appreciate your support. Have a nice day.
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September 2022 by Derek Khayat
Bob Wiacek was a pleasure to work with saved me a ton of money from a previous agent that I was with for 10 years. This agent is a 10 out of a 10. Thank you Bob.
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September 2022 by Pina Adhikari
I have been doing business with them for many years. Everyone is very helpful and patiently answers all your questions. Thank you for being there for me.
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September 2022 by Debbie Peterson
The group at Joel Fiorelli is best I have ever
delt with they are kind and very helpfull
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September 2022 by Gail Sarrafi
Maria is always very helpful with any questions and follow up! She's definitely a 5 ⭐⭐⭐⭐⭐
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September 2022 by Ztrade
Maria was great with providing information to me in a very timely manner. I needed documents quickly and she provided them right away.
