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“Wow - very impressed with their customer service at this location! The bank teller was very helpful, warm and attentive. This location and Gurnee are always wonderful. Steer clear from the branch in Libertyville! A complete nightmare there!!On a brighter note, this location deserves 5 stars and more. The bank teller went above and beyond leaving very pleased with my banking experience.”
“We have always had a very positive customer experience here. Jessica, Gloria, Tanner and Cecilia have always been super helpful. On the business side, a shout out to Steve Bonnes - he not only understands small business - he cares and takes time for his customers.”
“I had a great experience here, the teller Ang, was really helpful and very polite.. and able to get everything done I needed. No pushy sales pitches or aggressive spending tips. It's busy Sat. Morning, so plan accordingly!”
“Margarita is a fantastic loan officer. She has been incredibly with keeping me updated and communicating effectively. She has gone above and beyond to make sure that everything that they needed was received, and I appreciate her assistance so very much. An honorable mention to Sandy also, she helped me while Margarita was on another call, and she was also incredibly kind and informative. Overall very pleased with my experience in the loans department.”
“This is my first time at this location and I like, the tellers are so friendly, smiling, and happy to help to resolve any problem or questions with your account!”
“Nancy at US Bank in Mundelein is the best. She is very courteous, thoughtful, and makes my banking experience a personal one. I've been banking here for over 9 years and she's one of the main reasons why.”
“Customer service at this branch is extraordinary! The branch manager, Greg, is at the top of his game and his team is second-to none. There are many First Midwest Bank locations to choose from...do yourself a favor and just use the Allanson Rd branch. You will NOT be disappointed!”
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“When I lived in Mundelein this was my preferred bank. It was a bummer when I had to go to the bank on Maple, but it was only because this bank didn't have the printer to give me a new debit card. I assume because they're a smaller establishment? The employees were always very kind to me and my children (if they tagged along). Complementary coffee, water, and candy was sometimes available if there was a wait for a banker. If I ever did have an issue they were very apologetic and worked hard to resolve my problem. I know most are quick to leave negative reviews, but after moving away I miss this bank. I now frequent a Wintrust near my new residence and it can't hold a candle to this branch.”