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September 2022 by Toby Doyle
Again Posted 4 years later!Things started out well... this place has a nice showroom and granite selection, and the salesperson that worked with me was very friendly and helpful. However, when it came time to make the deposit (after taking the time to choose my granite, get measurements, etc.), the estimate increased by 50%. Part of the increase was completely understandable - extra support had to be built in, and they didn't know that until they came to measure. However, the rest of the cost increase was due to an error in how much the salesperson quoted me, and then they refused to honor the quoted price. (This was not fixing the estimate because the measured amount was greater than my guess, this was a legitimate quoting error.)The refusal to honor a quoted price annoyed me a little bit, but in talking with the salesperson as a follow-up, it cemented my decision to bring my business elsewhere. I got lots of excuses but no solutions. ("The owner is already doing you a favor by only charging $300 to remove your granite countertops; normally it's $700", to which I say baloney, and "I only work part time and I'm dealing with a lot personally right now so that's why my original quote was wrong", and my personal favorite "This situation has been really difficult for the owner and for the guy that communicates the final quotes." My apologies for their troubles.) What if they have the same approach if a mistake gets made on the job? Excuses but no solutions? That's not great customer service.I'm sure they do a great job for some people - other reviews seem to indicate that. The end result might've looked nice, had I decided to work with this company. The price didn't seem too bad. I just wouldn't recommend working with them if customer service is important to you.
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August 2022 by Aron Welce
They just put in a cabinet for my dear friend. She is elderly and does not hear very well. They took advantage of her. They did a sloppy job and did not check their work. Two screw were set too deep and the drawers below would not open.They refused to fix it unless she paid $100. to come back out. Then when they came out, they charged her $157.I have told her to call the BBB, AARP, the village hall and anyone she can until get her money back. This is extortion.If you are reading this, then I have recinded this, because I have not heard they have paid her back yet.
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June 2021 by Noel R.
I recently had granite countertops installed and my experience with this company was really bad. To begin with, they damaged 7 of my wood stairs when they brought the granite in. They brought poor quality granite with bad cuts and played it off like there was no issue. The surfaces of the backsplash and other areas do not have a professional finish due to cuts so I have a lot of dull granite and it looks terrible. I highly recommend that you stay away from them.
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January 2021 by Nancy Boylan
Wonderful price. Wonderful product. So excited for the money I saved and the quality I didn't sacrifice. Great people.
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December 2020 by Dan L
Excellent Job! Good Price. We highly recommend Granite & Cabinet Works.
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December 2020 by Meghan Hammond
Bob did a fantastic job helping us with the color selection of our beautiful quartz countertops. Bob and his team were very flexible when we had to change our installation date and his team did a wonderful job with the installation of our countertops and stone backsplash.Thank you Granite & Cabinet Works!
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October 2020 by Peggy C.
If you're looking for quality countertop, excellent workmanship and avoiding paying the big players ridiculous pricing. This is the place to go!
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September 2020 by Meghan Harrington
Bob did a fantastic job helping us with the color selection of our beautiful quartz countertops. Bob and his team were very flexible when we had to change our installation date and his team did a wonderful job with the installation of our countertops and stone backsplash.Thank you Granite & Cabinet Works!
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September 2020 by G Tousey
Had an outdoor grill project which required a nearly full slab of granite which would require some onsite fabricating. The installers were amazingly quick and skilled. Their workmanship and follow up was incredible given they were also one of the more competitively priced companies I looked at. I was so impressed with their price and work I contacted them 2 months later when I remodeled a bathroom and purchased one of their remnants. Bob is great with his follow up, as I never wondered what was going on or surprised by anything. I would highly recommend this company if you need any cabinet or granite work done.
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September 2020 by Elaine Lee
My house was remodeled by Granite & Cabinet Work recently, they put a new cabinet & counter top,installed wood floor and painted the whole house, I am very happy with the result,owner Randy was very patient and his team are very nice and efficient, they are highly recommended.
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September 2020 by Jerry Polacek
We had countertops installed and backsplash tiled. Bob in the front office was great. He is caring person and a very good communicator. He kept us informed and was on top of things. Randy, the owner, and his installation crew were prompt, courteous, and had very good skills. Randy was extremely patient as we had a number of last minute changes that he had to contend with. He went above and beyond!
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September 2020 by Robert D
2 years ago we had new Kitchen counter tops installed. Granite & Cabinet Works did such a nice job, we recently had them back and install counter tops in our 3 bathrooms. Everyone we dealt with was courteous and professional. We were able to go to the warehouse and see the product up close before committing to buying. The installers were very polite and considerate of our home. Not only were we happy with the outcome of the work, their prices are very fair. We shopped around, Granite & Cabinet Works hands down cannot be beat. I highly recommend checking this place out. They are not pushy and you will not feel pressured to buy.
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September 2020 by Barb LAdd
Bob was so helpful and patient! When I finally found what I wanted they were very prompt in getting it done. Loved working with them.
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September 2020 by Matthew H.
Randy and his team did a great job on our kitchen update including the counters and backsplash tile. We installed a farmhouse sink and they were able to rework our existing cabinets and Randy was very helpful along the way. So you know, they do tile work but generally you're buying the material and pay them for labor, but Randy gave us a list of what we needed to get and took care of us. Pics below.
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September 2020 by Kane William
Granite & Cabinet Works was extremely professional and so polite. We hired him to install our kitchen Quartz, and we couldn't be happier with our choice. He came out to take some initial measurements and create templates, and within a few days he had all the countertops cut and ready for installation. His prices are unbeatable, and with his quality of work is impeccable.