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September 2024 by R J
Last January 2024 we bought an extended warranty for our new camper for over $3k. In May 2024 we decided to cancel the warranty, the finance manager Jake R. handled the cancellation. As of today we have not received any refund- we’ve called and emailed about where our refund is -They will not respond! We will never buy from them again, they are not about customer service after you purchase. We’re contacting the Better Business Bureau and our attorney next.
UPDATE from Response below!! Your finance manager finally sent us an email and said he emailed our request to cancel the extended warranty back in May to the wrong address. It’s a good thing we checked on it, they weren’t going to follow up and it’s sad they would only reply back to us after we left a bad review. Now everything is starting all over again, UNBELIEVABLE! We just want our money back!! This is taking forever. He said they "put a Rush on the check". Here it is almost Sept 2024 and No Refund still and no contact from anyone about progress. I'd say they are dragging their feet so they can pro-rate the check and only refund as little as they can in an effort to take more money from us. Very disappointed in this whole Camper experience and with Zoomers!
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September 2024 by Tammy Wilson
Zoomers helped us get back on the road when we had trailer troubles. Worked us in quick and very friendly. Highly recommend.
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September 2024 by dianne chamness
I want to shout out to the zoomers team in Ina il.we just bought a new Arcadia. They treated us like family ! Ralph in the service department was awsome with our walk thru ! Our sales team was friendly and very helpful ! Thank you zoomers for making our dreams come true ! We love our new camper !!!
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August 2024 by Bob B
We bought and picked up a new 2023 Winnebago Micro Minnie travel trailer model # 2108TB from Zoomers RV in Ina, Illinois today. We were especially impressed by Ralph who did the walk through inspection with us. He was courteous, thorough and very knowledgeable in answering all of our questions. He took his time in showing us how all the different aspects of the trailer worked. He is obviously a man who takes a lot of pride in his work. All the people we met at Zoomers RV in Ina, Illinois were very professional and polite.
If you are currently in the market for an RV we highly recommend you check out Zoomers RV in Ina, Illinois. We believe you will not be disappointed.
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August 2024 by Megan Thetford
Nothing but GREAT things to say about the staff at Zoomers! They didn't pressure us to buy, their campers are high quality campers and they didn't leave any stone unturned before we left the parking lot with our new camper. Special thanks to Austin, Jake and Ralph (you're the bomb dot com) ?
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August 2024 by Tim Dalrymple
Sloppy workmanship and inaccurate cost estimate was my experience. A travel trailer tire change cost $80 using my spare. This was more than 2x their estimate. This inconsistency appeared to be due to an incompetent staff member, but I would recommend avoiding this group.
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August 2024 by Steve Williamson
Even with the shipping to get the camper delivered 500 miles away they saved me THOUSANDS!! This was the easiest transaction I have done. A few phone calls and paper work to sign online and FedExed. A few days later the camper was delivered. If you don't check this place out it will cost you money!! Also David Jackson was great to work with. He answered all the questions and very helpful.
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August 2024 by Chris Marti
Zoomer’s of southern Illinois service team was amazing! We had our A/C quit on our travel trailer 4 days before a 2 week 3500 mile trip out west. They were able to get us in the next day. They had it repaired in a couple of hours and I was back home with it the same day!
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August 2024 by Bill Stinson
Great Buying Experience. Awesome Sales and Service.
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July 2024 by Mary Haynes
While on our way to Rend Lake we stopped at Zoomers having issues with batteries not charging, slides and jacks slow, low voltage even hooked up to 50 Amp and truck. The shop was about to close John, Travis and Jay came out and knew what the problem was the power 2nd disconnect key had came out.
Awesome service dept.
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July 2024 by James Tomkinson
Been looking for a travel trailer and Joe Oker been working with me on this, he never made feel pressure to buy anything, always check in with a text message telling me if I need any help to call anytime. I bought a nitro XLR from them back 2019
If you are in the market for a RV give Joe a call
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July 2024 by Craig Knabe
I had to have some warranty work completed on my Surveyor Legend. The Service Department (and Theresa) was great to work with- She worked with me on a date, and they were able to fix a leak in the shower and quickly get the camper back to me before a scheduled camping trip. It’s hard to find a Service Department like the one at Zoomers. Thanks for your help and service!
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July 2024 by Bradley Sterrett
Had a great experience at Zoomers from start to finish. Emailing and meeting with my sales guy David was super easy and he was able to get us down the road in our new to us RV. The gentleman named Ralph in the shop was awesome. He was very informative and helpful. Everybody there had smiles and were very nice. Highly recommend!
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July 2024 by Barbara Ratz
While camping at Rend our gas regulator failed. We went to zoomers and the service department personel were so kind and helpful. They got us in immediately replaced our regulator and we were on our way. . Thank you zoomers for a job well done.They saved us from making a return 120 mile trip.
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June 2024 by Kitty Vigil
The service department is wonderful. They got us in for a repair on the same day I called. They were knowledgeable about our Newmar slide, handled our extended warranty answered our questions. And everyone was pleasant and friendly. We will be taking our RV here for all future repairs.