GenFed Financial Credit Union is a not-for-profit financial institution serving Ohio, Illinois, and Indiana since 1937. Owned by its members, it focuses on providing better rates, lower fees, and increased services without the profit-driven motives of banks. Members appreciate the friendly and helpful staff, who are always willing to assist and maintain a positive atmosphere. Many have been banking there for decades, highlighting the longstanding trust and consistent good service received. Customers value quick and efficient service, whether for deposits or other transactions, and feel confident in the support they receive, especially when issues arise. The credit union emphasizes convenient access to accounts and strives to offer the best products and rates, aligning with its mission to be “Better than a bank; so amazing you tell your friends.” Overall, GenFed is recognized for its friendly staff, excellent customer service, and a genuine commitment to the best interests of its members.
Have been a customer for a little while and I have always been amazed by the level of service to their customers by the staff. I've had two major issues that they have helped me with. No other has gone above and beyond like these guys. Customer care is #1!
March 2025
Went to the GenFed credit union today. Got quick service. Took care of my deposit and was very good experience. All good service
April 2023
I love the friendliness of the staff! They are always willing to help you with whatever you need. And, everyone is always smiling, which is rare to see at a business nowadays.
