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January 2024 by Aby Thankachan
The regular staff who is dealing with the customer is good but two ladies who sitting behind the desk sometimes work at counter, they are mad. Especially if you bring cash for deposit. Very unprofessional.
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December 2023 by Cindy Scolaro
This branch is very, very subpar, short-handed and extremely slow. Expect to wait in the drive-thru a ridiculously long time with one woman working the counter and the drive-thru. Also, the ATM rarely works although they finally replaced it. This has all been going on a LONG time. Time to take my money elsewhere after decades of loyal service.
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July 2023 by Thomas Origer
I went there to open a business account. The people were friendly, accommodating, and a pleasure to work with.
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June 2023 by Konrad Borodziuk
Worse branch ever. People don’t want to work or help
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June 2023 by Elena Rau
Went here to get a money order, Paula the banker told me she would give a cashier check instead , I asked if I would be charged and she said No, I got my check and next month I was charged for 2 checks instead of one. I will be closing my business account with this bank, their employees are not properly trained and provide wrong information.
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March 2023 by Jason W.
The manager of this establishment was extremely rude and the worker that was originally helping me was very rude and judgmental. I had a check from chase and couldn't deposit it because I don't have a state ID. The guy from chase very nicely told me to go to us bank with my boyfriend and sign the check to him. The check had a slight rip but the man from chase explained there's no reason to have an issue. The original worker was very judgmental because there was 0 in the account. She told us we could deposit it but could not get cash and taped the check. We were extremely understanding and nice the entire time then she asked the manager about the check and then they both came over and stated the check was mutilated even though I told them where all the numbers were and were raising their voices at us. I felt like I could not get a word in and neither could my boyfriend. Went to a U.S. bank in desplains after and the the lady only needed his debit card and said it works if it goes through the scanner. Took less than 2 minutes. Would put 0 stars if I could and wish I asked their names.
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November 2022 by Orlando Torres
If I could give this place a zero I would don't ever come to this Branch to do your banking, I went there last Thursday to request a decent amount of money a lady told me to come back next week fast forward to today, a different lady with short hair polish with glasses was there, very rude and overall just seemed like she was lazy and didn't want to do her job, she would give me vague responses saying there's no lady that looks like that or I don't know, just overall lazy worst experience ever will never come back here, she has 20-30 years of experience I guessing not in customer service
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September 2022 by Jenny Won
they have the worst staff. all of them are not knowledgeable. please take your business elsewhere.
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August 2022 by Safinaz Hassan
The new older woman they have here comes off as careless and unwelcoming.
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May 2022 by Breathe Easy
Great manager, great, eager to help staff. Not that many banks come with this level of personal interactions these days.
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November 2021 by Kara K
The Friday evening staff was super helpful and friendly today! They were able to accommodate us without an appointment. While we were being helped we witnessed them handle a rude customer in a professional manner as well.
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September 2021 by Rabella Giyo
The managers, Eric and Enza and the employees Monica and Jenny are extremely unprofessional and rude. I had asked multiple time if it’s possible for me to bring in less than half a bucket of coins to convert to cash and they all told me I could walk in without an appointment. I got there and the manager Eric insisted that I have to get an appointment and kicked the bucket of coins I had with me. Worst customer service I’ve had to deal with.
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May 2021 by amish Shah
This place used to be great. Now every time I go through drive thru there is at least a 5-10 min wait. I was there today and was stuck behind someone for 15 min. It seems like they never have enough people working there.
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February 2021 by Marcin J Popowski
Great bank, wonderful service, highly recommended.
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February 2021 by scott stassen
Convenient drive thru
