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October 2023 by Sheila K.
I ordered vinyl plank flooring for my living room in the beginning of October, it was delivered one week prior to the installation. When the installers came, they said they needed an additional $4000 to level my floor! I told them to take their tools and leave! Now I have a new installer and when we opened the box, we realized that they did not include the quarter round that I paid for. Now the installer had to go get more! Cannot get a response from Home Depot regarding a refund! Very disappointed to say the least!
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June 2023 by Liz B.
Terrible Do not use for kitchen! Designer used wrong height for kitchen stools in the design and they won't exchange them For over $130k kitchen
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May 2023 by Gary M.
Product racks of weed be gone products all with the same "mix and match two for $20" signs, but one of the items I purchased from the racks wasn't included. I showed the sign and couldn't believe it wasn't part of the mix and match as the cashier said either "two big ones or two small ones" when the photo on the signs that said "mix and match" showed a big and small item, manager came over had to scan in the product that ended up not included and it's SKU number wasn't listed on the signs (sku numbers are not on the products, they need to scanned in like when you buy it, which is too late and what happened to me) they offer nothing or any explanation how any customer would know any of the products was not included in the special based on the display of the items and signs.A case of misleading, deceptive and false advertising, which they did not attempt honor. I ended up returning the items.The manager was moving one of the signs off of one of the racks (the three racks were lined up together at the entrance) after I finished my returns.All n all a very bad experience, a confusing cashier and a piss poor so called manager.
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April 2023 by Princesa Keke Moné R.
there was a lot of new items and I really like the plant section as I am I have a gardener however, I did notice that there wasn't a lot of selection when it came to stones and towels that I could use in my garden and this was kind of disappointing, especially due to the high rates of drought that are known to be occurring in our area sometimes during the summer but nonetheless, I was very happy with the plant selection and the selection of sand available in this establishment store
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March 2023 by Benjamin D.
Ben really helped me out! He is so good looking. There was a woman with him and I believe that her name was Britney! Or maybe it was Saori. Very good looking person to say the least. Anyways they helped me load 80 boxes of tile with their incredible strength. They can bench 225 pounds for sure. Overall, an excellent experience! Thank you!
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January 2023 by Jenny S.
I ordered customized cabinet for back wall in my kitchen. They send a guy to my house to do measurements and I had mentioned to him the cabinet had to match the other cabinets on the other wall. He took measurements they designed it ordered the cabinet when I got it the cabinet was short size (smaller ) than the other cabinets I already had in the kitchen. They never told me it will be smaller in size with my current cabinets. When I called in they said I signed off on the design so they do not refund or take it back. I was really upset and unhappy with the whole thing. They never mentioned It will be smaller than other cabinets and since they send a measuring guy to the house and that I explain to him what I wanted, I thought the design and the cabinet was the same as my other cabinets. They just trick you into buying this expensive cabinets and won't do anything. be careful when you place an order with them. I will never order with Home Depot . Bad service. Unhappy with the whole experienc.
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October 2022 by Larry W.
We purchased custom countertops from Home Depot. Never again. We gave 2 stars because the installers did a good job and the finished product was good, however it was not worth the aggravation and stress of working with Home Depot and their outsourced company (The Countertop Factory). Many delays, very poor communication, many miscommunications, significant incorrect information and we spent considerable personal time coordinating between Home Depot and TCF. Do yourself a favor and look elsewhere.
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September 2022 by Nicole A.
Very rude and unhelpful staff. Went in asking a question and was told by worker "idk that's not my job..google it"
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May 2022 by Anam A.
I've been to *many* Home Depot locations and this one has been the worst. I asked more than 4 people where something was and they did not know. Which is obviously fine right? But you should ask a fellow colleague if unsure ...they didn't. Basically gave me the run around. I left empty handed because I literally couldn't find the item or get a suggestion of something similar! Bunch of younger individuals who seemed more into gossip than assisting. No wonder this is one of the worst rated Home Depot's in the area...won't be back.
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May 2022 by Lynn F.
Purchased a wash machine and had a fairly quick delivery date given to me. I have no issue with the store or the sales person who helped me with my purchase. But buyer beware when it was delivered the delivery man told me that they could not install it because the cold water valve from the wall to the washing machine was corroded and leaking and that I need to call a plumber. I called my plumber, he came out and charged me a $100 service call telling me that there's nothing wrong with the valve and there is no corrosion. I will never purchase a major appliance from Home Depot with this kind of delivery and installation service - or lack thereof.
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April 2022 by Sylvia C.
DO NOT use their paint customer service department, they are awful. You will either get someone who will openly complain about her job and how it's "killing her" and prepares the wrong custom color paint or someone who can barely understand/speak english. For extra fun you may get someone from another dept who has no knowledge about paint. The folks that can help you find stuff in the store are the older ones with tons of experience and knowledge. Most of the young ones I've experienced simply don't care and haven't a clue about where to find what you are looking for or what item to recommend to fit your needs.
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March 2022 by Marina B.
Whatever your project is, at the end we all end up here. Home depo- the church for religion of renovation/projects. Definitely fully stuffed with everything you need. The prices are not the greatest since we found the same things cheaper at the other places, but you definitely don't want to lose your time going to many places because of the price when you can get all things in one place. I wouldn't recommend taking their service for kitchen/flooring, since the third parties they are working with are so expensive. The estimate they gave us- I still have a headache of it
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November 2021 by Tom B.
This location (Randhurst) had just the item we were looking for, but only a floor model (with no tags). Two employees, Thomas and (I'm sorry to say I can't remember the other associate's name) were working hard to try and track down another one for us at other locations, to no avail. So we tried finding it elsewhere with no luck. I came back the next day and the manager on duty (Danuta) could not have been friendlier. Long story short, she and another associate (Nathan) were exceptionally helpful and got things figured out so that we were able to purchase the floor model and be on our way. All told, 4 people went out of their way to help us. Excellent ambassadors for your business. Will be glad to do business at Randhurst Home Depot again.
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August 2021 by Selma L.
This location has a good selection of different home improvement and garden items. Nonetheless the service lately has gone down a lot. It's hard to find people to help out, and when you do, they often are not super knowledgeable which is a shame because it wasn't like that before. There are much less check out aisles too (mostly self checkout) and less employees in general. The service desk, due to only having one employee many times, also moved super slowly. If you know what you need and where it is located, this is a quick location to buy something and be in and out. If you are needing more assistance ie) working on a project and need some advice or needing a return or exchange, it's definitely difficult to find someone to help out, and easier just to visit Menards. Hopefully in the future these issues get addressed because it is otherwise a great store.
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June 2021 by Roy C.
I ordered the window in April from homeDepot paid a deposit was told 4-5 weeks its now June after several failed calls they said they SHOULD be able to install the end of august wow Try to look up a customer service number call them to see if you can talk to anyone. Do your own test bad service I had used them in the past many years ago when it was real people no automated calls Tring to get a refund on the deposit now too. My lesson learned shop local people who you can talk to this company is so big they do not need to talk to you use the automated system to get a status on an order that never comes wow just got a call back for a window that is not made they said i have to pay for restocking if i cancel greeat scam i wouold add photos but have not windoows it would be 0 starts but i had to pick one to post