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February 2024 by Wendy McAfee
Great employees, I was there for Banfield Hospital. Getting my 2 fur babies there yearly check ups. Great ratings for Banfield, all involved with my babies where excellent. Thank you!
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February 2024 by peter wong
We get our dog groomed by Diana. She is the best we have a German Shepherd great Pyrenees and she always does a fantastic job.
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February 2024 by Trent Greco
Their groomer store was supposed to just bathe my dog. Instead, they shaved his butt, too, and cut him. It got infected and I had to take him to vet to get cleaned up for $200. When I called the store to explain what happened, they denied at all costs and offered nothing to make it right. Since my vet confirmed the infection started from my dog being shaven, I am filing a complaint with the police against this store. Do not take your dog here for grooming!!! It is a high risk!
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January 2024 by Daniel Chihai
Nice clean pet store
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January 2024 by Elayne Nebel
I like coming to PetSmart Mount Prospect. The staff are friendly and knowledgeable. The have a good variety of pet foods, trays and toys.
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December 2023 by John W.
No respect nor customer service at all. Waved off and laughed as I asked for assistance. Very rude. Hopefully this store turns out like circuit city. No customer service and everyone stopped going.
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December 2023 by Sajan Abraham
Grooming Department was pretty rude. Manager has a little bit of attitude when I started questioning how my dog still had dirt spots. Had to have dog re-cleaned so I don't think she was actually cleaned properly first time around
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October 2023 by Ammerina Klingaman
Large selection of just about anything you need for pets.My only issue though is that some of the exact same products (at least for dogs) are 20-40% less at Target, Walmart, Chewy and Amazon.I went for a Topical cream for my dogs foot and they had it at $26. When we saw how much it was we looked it up really quick on the other 4 places and it was almost 5 dollars cheaper at all except Amazon it was only $7.45So the number of starts is strictly related to pricing.Selection in great and customer service has always been exceptional!
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September 2023 by Kyle “Kyle” M
We were in this evening to buy my son a fish. Matthew helped us pick out a fish and get everything we needed. I have never had better service at a big box store. He showed us all of the differences between the goldfish and really cared. Hopefully he will be running that corporation someday.
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September 2023 by Sandra Rankic
Having worked in customer service for over 8 years, I'd face termination if I was as rude and unprofessional as some of these employees are. I've been a PetSmart and Banfield customer for over 3 years without previous issues, but my recent visit was beyond frustrating. I waited 15+ minutes to be helped in the grooming department just to be turned away from a scheduled appointment. If you’d like for your time to be wasted, this is your location.
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August 2023 by Sue Nowiszewski
I purchased the required # of items to get the discount (very small amount), but items rang up at full price. When I questioned it, all I got was the deer in the headlight look from the manager and cashier. They didn't know how to correct it. Since it was such a small amount, I was not going to waste my time as they tried to figure it out. I won't be back.
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August 2023 by Levi Newman
My experience at PetSmart was truly delightful. The store had a wide variety of pet supplies, from food to toys, catering to all my pet's needs. The staff was knowledgeable and friendly, always ready to assist and provide advice. The grooming services were top-notch, leaving my pet looking neat and happy. The prices were reasonable, considering the quality of products and services. I would highly recommend PetSmart to any pet owner for a comprehensive, enjoyable shopping experience.
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July 2023 by John Janozik
Great food... go with a group and try the many small plates they have to offer. It's a great experience to try the different types of dishes available.
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July 2023 by Sammie N.R
Animals were cute coming in and leaving but the cashier, guy wearing a full face mask and plastic headgear, was sorta of rude and short when I was purchasing and returning. Seemed almost lifeless and Monotoned. Manager, heavy bald guy was watching me very closely and I didn't go past aisle 1.
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July 2023 by Gurpreet Juneja
PetSmart in Mount Prospect is so good. They are awesome with shelter dogs. I took Riley directly from the shelter to them. They saw his medical records and groomed him so well that he enjoyed himself in the car ride home. Kathleen and Jannett both are awesome. Thank you so much for helping us save a life.