-
December 2023 by Mara E Meyer
Knowledgeable, fair prices, huge inventory for choices.
-
September 2023 by William G.
I recently stopped in to look at lighting and found a wonderful display of ceiling fans and track lighting along with other lighting. . I had looked at a few other lighting stores and found Northwest had the best selection. Because of the selection and service I received, I purchased two ceiling fans and track lighting with beautiful pendants which Jessica suggested. I will go back when ready to order floor lamps. Jessica was a wonderful salesperson and was very helpful. She had great suggestions and was very good at getting back to me with questions I had. When the manufacturer of the track lighting sent an incorrect part, Northwest expedited the reorder of the part and had it delivered to my home.Also, late one evening when I called the store about the incorrect part, Jessica was with another customer and Thelma went out of her way to help me and called back well after the store's normal hours. She, too, offered exceptional customer service skills. I highly recommend this store.
-
July 2023 by Theresa Hoban
They do not have lampshades but the sales staff are super nice and gave me the card of a store in close by where I could get lampshades.
-
June 2023 by Michelle T.
I highly recommend Northeast Lighting for all your lighting needs. They have great prices and a unique selection you won't see anywhere else. I would especially like to compliment Ms. Thelma Adams, Lighting Specialist, for the excellent customer service she provided. In today's market, customer service is everything. Ms. Adams's professionalism and expertise made it easy for me to choose the perfect lighting formy kitchen renovation based on my taste and budget. I was so happy once my lighting was installed, I returned to Northwest for additional lighting for my bedroom and hallway. I especially love the pendant over my kitchen sink and the gorgeous chandelier in my bedroom. I'm always getting compliments. I will continue to do business with Ms. Adams and Northwest Lighting. Thanks again for everything.
-
May 2023 by Tom Spiegelhalter
My experience here today was very poor. After a 10 minute wait at the service counter I had to beg a guy to help me. He proceeded to insult me by saying I interrupted him. After all that, they do not even have the light bulb I need. Needless to say, I won’t be back.
-
December 2022 by Bret Kann
The people that work here are knowledgeable, friendly, helpful, amazing, wonderful, classy, fabulous and also fantastic ?
-
November 2022 by Andi S.
Ready for a refresh in my main living spaces. So many beautiful things to see here! They were very helpful and gave me "homework" to make sure I didnt make a bad choice. (Measuring spaces) I appreciate the non-agressive sales approach. I will be back!
-
September 2022 by Christy M.
I was in dire need of new kitchen lights. I was going to go to big box stores like Lowe's or Home Depot but my parents convinced me to look at Northwest Lighting. I did, and I enjoyed my experience there. I worked with Alice. She listened to me and made quality suggestions. I bought one light at the first visit and returned for the larger model shortly later. I was actually a little unconvinced of my choice but now that the light is installed I really like it. I think I will purchase another one for the upstairs hall light soon. Alice knew what she was talking about! The only negative was that it seemed like they were out of more inventory than I would have guessed, but i guess supply chain issues are the norm now. If you want to support a local business and not a big box store, I would definitely look at Northwest Lighting!
-
July 2022 by Marianne C.
I have purchased several lighting fixtures from Northwest over the years and have always been very satisfied with the service and quality. Jessica is extremely thoughtful and efficient and is a major asset to this company.
-
May 2022 by Jana S.
Want to shout out a BIG THANK YOU!! To the professional sales crew of Carly, Amanda, Bonnie that I've worked with to remodel my Mom's home for sale in Arl Hts! These woman really "raise the bar" on great service! I came in to "look at" indoor & outdoor lighting and left same day with 3 exterior light fixtures, 4 bedroom chandeliers, sconces, a foyer elegant light fixture and a great quality fan!!All in showroom with big selection and great prices!I was thrilled with their knowledge & helpful service!When I returned for more lighting, Bonnie quickly remembered me & my wish list for home I was updating to sell, and efficiently found more to finish off my list right out of showroom! The selection is outstanding, prices eye appealing and service tops the charts. Came back a 3rd time for my own home lighting needs and Amanda found the perfect kitchen pendant light, again to take home that day!I love the satisfaction of finding what you want, at the price you want and taking it home with you! 3 cheers to these 3 exceptional employees!
-
December 2021 by Kim Aberson
Great place great prices friendly staff!
-
December 2021 by Joan Rubin
Very helpful sales associate.
-
December 2021 by Barbara Kulp
I talked to Bill about the hardwired timer not working and he helped me find the right parts for replacement. He was so knowledgeable and helpful. He also gave me the name of Scotty at Cam Electric. Said he was good .. and Bill was right. Scotty diagnosed my issue immediately over the phone. I was up and working within minutes. I was so impressed that he was able and willing to help me fix the issue, I will continue to work with him on other electrical issues. Already passed his name to 2 people. Both Bill and Scotty were great. They made my day!!!
-
July 2021 by Nikea K.
I had a great experience here & will keep going back! I got greeted right away & lots of help by Carly, Rachel & Amanda. They were terrific & very helpful. They will also price match from other legit vendors within 30 days if you've already purchased a fixture from them. Thank you Team!
-
June 2021 by Cynthia F.
If I could rate this zero stars I would. My husband and I Just purchased our home in Arlington heights and we are currently remodeling. We wanted custom light fixtures throughout our entire house (indoor and outdoor) and mirrors for our new bathrooms and were hoping to find something here. We walked in and no one greeted us. Knowing there was a receptionist and various staff working. I proceeded to ask for what we were looking for and I was told "go upstairs". Still giving the customer service the benefit of the doubt my husband and I went upstairs. No one was upstairs and we waited for 30 minutes. No one came to check on us or ask if we needed any assistance. The upstairs was messy and un attended. There was not much of a selection. By far worst customer service I have ever experienced. I will be taking my business elsewhere and I encourage you to do the same.
