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March 2024 by Robert Ferguson
Absolute garbage. I now know why this particular location never seems to have any customers. I was feeling a bit adventurous and was in the mood to try KFC’s two new promotional items….the Chizza and the smashed potato bowl. The Chizza is supposed to be a mashup of chicken and pepperoni pizza. The advertising campaign boasts chicken with a cheese pull that rivals any pizza joint. As you can see in my photos that is not the experience I received. This particular restaurant didn’t even try. I received some past its prime chicken breasts that literally looked like it had been in a food warmer for several hours. The chicken was covered in what I’m guessing is Ragu jar sauce, tasteless pepperoni slices and shredded mozzarella. This could’ve been so much better if only they tried to melt the cheese and heat the pepperoni, but I digress, it wasn’t meant to be. The smashed potato bowl wasnt much better. This comes with chicken nuggets, french fries, mashed potatoes, cheddar cheese sauce, bacon bits and a shredded cheese blend. This was also hyped as having an incredible cheese pull. I got none of that from this experience. As a matter of fact when I tried pointing this out to the store manager Maria, she didn’t seem to care. I was told that they don’t melt cheese. I then proceeded to show her both ad campaigns for both items and even pointed to the posters they had in the store showing that these two items were supposed to have melted cheese. Her reply to me was “take it or leave it, but i’m not melting any cheese.” With customer service being that horrible, I now know why this store always looks empty. For these 2 menu items and a medium Pepsi I was charged $19.18 , the food wasnt even edible. I took 2 or 3 bites of the potato bowl and discovered cold hard chicken nuggets. I took a couple bites of the Chizza and just couldn’t continue. Like I said earlier the chicken looked like it was past its prime and the taste confirmed it. To anyone reading this review, save yourself some aggravation. Do not frequent the KFC at 1470 S Elmhurst Rd in Mount Prospect IL. This store manager is more concerned with talking about her tattoos than she is with putting out quality products and services. KFC Corporate, you need to do better.
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March 2024 by Sharon Jones
Place needs to be remodeled inside. The chicken has gotten smaller and prices have gotten too high. The biscuits taste good. The employees tend to ignore the customers and you end up standing and waiting awhile--every time!Wheelchair accessibility: Did not see any wheelchair accessibility! The front entrance door is super heavy to open! They need to fix the door to make it easier to open.
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February 2024 by Andee Krebs
Food came out like 3 minutes after it was ordered. Fresh and hot. Was missing a Mac n Cheese and they fixed it. Great all around.
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February 2024 by Ron McRae
There is something peculiar going on in their parking lot. Various cars, mostly not roadworthy and in a bad state of repair, are parked in spaces along the north-most spaces. Sometimes the cars are jacked up and being worked on. On 6th February one car was being driven erratically, wheels spinning, brake testing. All in all it feels unsafe to be there these days.
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February 2024 by Sheldon Kaplan
Food was done on time and servers were very
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January 2024 by Patricia Comer
Nuggets were dry, asked for Pepsi n got a
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January 2024 by Old Tin box
This store will literally get you sick... seriously undercooked food that needs to be shut down by the health board from giving people food
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December 2023 by Raymundo Rodriguez
Good food and
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November 2023 by Robin Varghese
I ordered two 8 piece hot and spicy combos through the drive thru. The wings and the fries were hard as if overcooked and difficult to eat. It was not pleasant, not sure how to get a refund but I was looking forward to eating it. Unfortunately, it had to be thrown out.
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November 2023 by Nicholas Henry
Workers behind the counter were idiots, the one Polish girl was actually polite and helpful. Food was pretty good. Restaurant definitely could have used a good once over.
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October 2023 by andrew m
Terrible atmosphere. Always take long making orders. Rude staff. I do not recommend this
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July 2023 by Dennis Brown
The food was good service was below adequate we placed a large order we asked for paper towels napkins paper plates honey and other utensils most of them was not in the bag no Ford's do napkins I was told they didn't have paper plates and they charge a arm and a leg but had to take my brother some to the nursing home in Des
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July 2023 by Christine L
I got sick off the chicken here this time. May have sat too long before I purchased it through drive
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July 2023 by Eddie F.
It was goodI liked it bc it tasted like chickenRecommend if you like chicken bc it's good
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July 2023 by Christine Lewanski
I got sick off the chicken here this time. May have sat too long before I purchased it through drive
