Home Decor in Mount Prospect, IL

“I recently moved to the area and have stopped in a few times. What made me want to write a review is how great our last visit was. We stopped in for some cards and the manager or owner gave our toddler a big candy cane and talked to him about Santa. It was just really sweet and is part of what makes shopping at a non big box store special. I'll definitely be back!”

“I recently stopped in to look at lighting and found a wonderful display of ceiling fans and track lighting along with other lighting. . I had looked at a few other lighting stores and found Northwest had the best selection. Because of the selection and service I received, I purchased two ceiling fans and track lighting with beautiful pendants which Jessica suggested. I will go back when ready to order floor lamps. Jessica was a wonderful salesperson and was very helpful. She had great suggestions and was very good at getting back to me with questions I had. When the manufacturer of the track lighting sent an incorrect part, Northwest expedited the reorder of the part and had it delivered to my home.Also, late one evening when I called the store about the incorrect part, Jessica was with another customer and Thelma went out of her way to help me and called back well after the store's normal hours. She, too, offered exceptional customer service skills. I highly recommend this store.”

“DON'T EVER BUY MENS HAIR CLIPPERS FROM ROSS!!! THEY SELL USED, REFURBISHED,UNCLEANED CLIPPERS CLOGGED WITH HAIR UNDERNEATH THE BLADES!!! THEY SEAL THEM IN PLASTIC, GLUE THE BOX SHUT THEN BAIT AND SWITCH UNSUSPECTING CUSTOMERS INTO THINKING THAT THEY ARE NEW!!! Hence the name
ROSS - Rejected Overstocks Sub Standard .... garbage!!!!”