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“One of the most organized dollar tree I've seen. The employees are super friendly. You can spend hours looking at everything. Amazing selection I found what I was looking for.”
“The biggest store that I have ever seen! Clean, all items at their places. I was there at busy hours, around 3pm and a line was long (4-5 people before me). 2 cash registers were working and it helped to reduce the waiting time in line.”
“Very clean store very friendly people the bakery will make you any kind of donuts you asked them to do. The store even has pistachio cakes available most of the time”
“Fine, usual experience. But couldn't find a simple "Thinking of you card" for a terminal cousin. They were all silly. One cashier, but moved pretty quickly.”
“Good place for your basic home essentials, paper towels, toilet paper, shampoo and body wash, also garbage bags and storage bags, they have some kitchen essentials too, all for $1.25....not bad....?”
“I don't go very often. This time, I loved the wow factor. Found something new I really wanted in the cleaning section. The store was full of merchandise, clean, and easy to shop. Seemed less busy, no lines.”
“The other day it was so busy and there was only one cashier named Diane. The line went all the way back to the fridge. Customers were very nasty and rude with her. She was very friendly and has great customer service given how other customers were treating her. They definitely need more assistance but there was no one else there.”
“It’s ok but just a little packed and messy inside the store but the parking lot is a mess!! OMG they really need to repave the whole lot and get extra room for more cars cuz it’s a nightmare leaving there during rush hour and if there packed there’s no where to park!”
“Love this Dollar Tree. Staff is great and the store manager Servando is awesome with excellent customer service he went out his way to make sure I found what I needed. Thank you.”
“My go to Dollar Tree. Even though the Dollar Tree on Golf Road in Des Plains is closer, I like this one much better.
Always seems to be clean and organized. Customer Service is always very good. Great parking too .”
“This dollar tree is clean and well organized, with helpful associates. I found everything I was looking for - always a bonus. The best part, though, was the shopping carts. They didn't have the big poles attached to them that I've seen in other stores. That's the main reason I'll shop at this dollar tree.”
“This location is connected to Dollar ? ? Tree. U can buy from both stores & pay one cashier. The coupon in the Family Dollar app works for mix & matching purchases between the two stores. My new goto location. Great employees ?.”
“This store is NCO, neat, clean and organized. Parking is across the street is a plus for me. Also, not in Chicago… they do not charge you for plastic bags. ?”
“I am giving 5 stars to the manager, tall cashier dude that's always present, and the older woman that typically closes because these workers bust their humps!
To the contrary I want to say to the owner, general manager,etc
I was in this evening around 6:48 pm. The cashier ( no name tag) wearing white jogging pants and a black top should be taught to not be holding a customer's money and texting... I wanted to scream from how unprofessional it was just standing there staring at her for what seemed like FOREVER to please put her phone down and finish my transaction. As soon as I walk up she's just texting completely ignoring me and my entire interaction was awkward. I look forward in seeing the manager whenever I walk in as she is incredibly helpful and pleasant and I could've right there and then called for her however she was busy putting the price tags on throughout the entire store trusting this young lady and this cashier should be written up. Next time if it happens again I will be certain to say something. If it were my job, I'd be out of a job, period. I did not appreciate spending $43.00 to give her $45.00 and wait forever to get my change that probably was about 3 minutes total just staring at her and she gave no care because obviously it's welcomed. I have seen the manager at this location train and she is stern, hard pressed while being gentle and extremely patient so I know it is not happening in her presence. We all have things going on at home, etc but that's what a break is for!!
As a professional, please do not respond with, " I'm sorry to hear this. Please email me or please understand.... ( Whatever reason is given it is not good enough)"
In my customer service career as a young cashier I had to learn the hard way by receiving a write up, having my phone confiscated by management until the end of my shift or being sent home without pay.
I do understand that this generation is pretty much... RELAXED to a certain degree but it is common sense, " the customer service is the first contact, is responsible for creating that warm and inviting impression to keep customers coming back vs to their competitors, are responsible for adhering to their employment hand book guidelines of what is acceptable and isn't and the customers wanting to come back purchasing inventory is what creates profit and raises"
Please, get it together. Give your Manager and the old lady a raise as they have been the consistent employees in that store since I moved to Wood Dale years ago. Stop hiring anyone and if you do ensure they have common knowledge of what is expected or train them properly so that these young folks understand.”
“The store is super busy and hard to keep organized with the popular items. The staff are trying to do their best. There's always a great deal to find at the Dollar Tree. If they have what you need. Check out the food. They have a frozen food section.”
“I come to this store often cause it’s by my house. The way I was greeted when I walked in today made my day. The cashier said good afternoon Beautiful ? And the store looks and smells so clean. Not sure if under new management but she was amazing”
“I loved how it’s close to my house. I hope palatine keeps this store in business. They have good employees and the manager is so nice and awesome. I give this store 10 stars.”
“One stock kid who was wearing black shorts and a hat (he had bleached hair) today was saying how America was going down and why celebrate Memorial Day…I stepped in while passing him and said Memorial Day is for the troops that fought for this country. Because of them you have a job if you don’t like it here then get out. He smart Alecy said thanks for the insight.”
“Don't get to come to this dollar tree as often as I would like. Location and the parking lot is a crazy dangerous fiasco. But this store is always stocked always and clean and the employees are so awesome and friendly especially the Jamaican lady I believe she is. she's always working hard and going out of her way to assist customers she's funny too”
“I have to call out and thank Julie!! I was looking for a Christmas decoration and our Dollar Tree was out. I called this location and Julie was so kind. She let me text her a photo and she found what I was looking for. She put it on the side for me and I picked it up the next morning. So helpful and kind and I just wanted to thank you for going above and beyond. A+++++”
“Went to the Belmont & Central one, which I guess is closest, but the nice ? & very helpful lady there said there's one on Diversey & Central which is a little closer for me.”
“Great little place. Mexican store with tons of little things used for ceremonial pieces and all sorts of stuff you would find on 26th street. We actually were looking for a knock-off of a San Marcos blanket (those super warm Mexican blankets). And found plenty here. Reminds me of growing up and walking the small markets on 26th street. Great people inside who were super friendly.”
“A ton of stuff, overflowing in some sections. Went in to get a paper tape measure, finally finding it with a lot of help from really nice staff. The price is $1.25 for unmarked items, with some marked items going up to $5.”
“Nice store overall. Messes were caused by sloppy customers that didn’t care about knocking stuff all over the floor. They could use more cashiers though, like every other Dollar Tree. Only one of them for the whole store.”
“Good products for a great price, very kind employees, and lots of good products. I highly recommend to go to the dollar tree instead of target or Walmart if your buying common items because at target dish soap is $3 while at the dollar tree it is only $1 for the same size and brand of dish soap. Be sure to visit the dollar tree on your next shopping trip.”
“I like this store, it is located in a convenient location. There is always a place where you can park your car. Large range of products at low prices. I always buy some kind of toy for my little daughter here. The goods are displayed well and neatly. The store staff is very polite and pleasant to talk to.”
“Good experience at this Dollar Tree, was purchasing some balloons, very well priced compared to Party City which cost 14 dollars for an inflated balloon. The only reason why I’m not awarding 5 starts is because the majority of the balloons I wanted were out of stock whoever the attendant did her best to help me choose a good substitute, overall a very clean store with a great employees!”
“$ Dollar Tree. I'm always excited to visit Dollar Tree Always check what is new in one dollar. Many things are like you can't imagine in one dollar. Today good variety of Christmas ornaments was there. I filled my card with Christmas Good variety of Christmas cards too. Beautiful vases, mixing bowls, dinnerware, picture frames available. Good place for the money I spent . Highly recommend and will visit soon”
“Definitely needs WAY BETTER TRAINING ON CUSTOMER SERVICE I WILL GO TO ANOTHER DOLLAR TREE BECAUSE OF THE CUSTOMER SERVICE. THE LADY MANAGER WAS HORRIFIC TO DAY THE LEAST!!”
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“You got to love your local dollar store. Yes, yes a lot of stuff can be really cheap but I mean it's $1. If you want too decorate you home for a holiday and don't want to pay $50 plus for some holiday decor, go here! It has great holiday decor for only $1 a decoration!”