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August 2024 by Max De
Purchased tires through Costco online store. I made an appointment for tire installation. On the appointed day I came to the service center for installation and I was told that I was not registered. I showed them the assignment. And they tell me that they can't blow my tires because someone canceled my order. I clarified when exactly the order was canceled, I was told that 5 minutes ago, but at that time I was already in your service center, but the employee of the service center did not care. Order canceled, waiting for refund, can't install tires. I took the day off to come on the appointed day, and I was informed that the order was canceled, but in the Costo app and on their website in my personal cabinet there was no information about the order cancellation. In the end I was offered to pay for the tires again only in this case they will install them on the day I have an appointment. I agreed. But after paying, it turned out that the second time I paid more than when I paid through the online store, but none of the employees warned me about this. I was outraged. I went back to the cashier and asked to sort this situation out, I do not intend to pay more than it costs, the fact that they cancelled the order does not mean that I should spend more money. Once they returned the cost to me, and I had to wait about two weeks for the return of the previously paid amount.
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January 2024 by Natalia Gebala
I’ve been on the phone for 25 minutes trying to get ahold of someone to see if I can get some help urgently. I got hung up on twice. If you have questions, don’t bother calling
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August 2023 by James Colegrove
Never had bad service at Mt Prospect tire center. It’s best to have an appointment and they finish in a timely manner. Just recently we had rotation and one tire had a nail, they finished before we finished shopping in the store. A guy was ahead of me as a walk in and was quoted 2 hr wait time. I have seen this if not longer for someone who didn’t have an appointment at another big tire shop. These guys have always been polite. One time I was lucky when I had a nail in our tire, they were able to get me in before they closed….
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July 2023 by Daniel C.
Waiting about 10 minutes for anyone to come to the front counter. Once someone working did come by they went right past us ignoring us. We called the store number then someone appeared. Needed our tires changed ASAP and when we called to see if our appointment was square they said it was good. We arrived and were turned away because the tires even though we were told were in stock didn't process because new tires needed to be shipped and in stock I'm guessing for the next customer. This was extremely inconvenient. The Price was very high for a service that could not be fully complete here.
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July 2023 by Steevo S.
I can't believe that I paid for a membership to this place, and was treated horrible by the GM.
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May 2023 by Randy W.
Shocked by other not so awesome reviews as Dennis C. runs a stellar customer service team! I will be forever grateful for his professionalism and customer obsessed communication for my matter. Based on this experience alone, I'm a Costco member for life, especially at this location!
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April 2023 by David Offord (MrDaveForDays)
My tire popped and the sidewall was an issue, so I had to get a new tire. My local Costco didn't have my tire (it was covered under warranty), but they said the one in Mount Prospect does. That's a 30 minute drive for me, on a spare.I called them ahead of time and asked, "If I get there in about 30 minutes, will you be able to take my car, and finish before you close?". They said yes, no problem. So I drive my car, riding on a spare, 30 minutes to get there.I go to the tire counter, and explain the situation. This man looks me dead in the eyes and tells me I should have had an appointment, and that they can't take me now. I told him I called ahead, and he shows me a list of the cars they have to go through (which means nothing to me, he could've shown me a list of birds found in Nevada for all I cared). I had to drive 30 minutes back, and I am now waiting for the Costco near me to get the tires delivered to them, where I am sure the process will just go completely smoothly without any hiccups at all. I'm sure.Highly recommend going to Discount tires instead of this place
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February 2023 by Ms B.
Worst Costco EVER!!! Line at Membership desk is all the way out the door, yet Dennis is casually behind the desk making small talk & sipping a Celsius. Finally my turn Vlad is assisting me & here comes Dennis, Celsius in hand to interrupt Dennis with something that definitely could've waited until Dennis finished with me the CUSTOMER. Vlad clearly can't multitask because he completely stopped assisting me to pay attention to Dennis. The only good thing about this experience was Johnny in electronics, & a nice customer in the lot who offered me the spot he'd been waiting on. Won't be returning to this location.
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February 2023 by Mason Kim
just walk in for tire rotation. staff said ' max 2 hours' wait 3 hours they not even started. ask for another hour. please do not walk in there. and please do not take walk in at all.
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December 2022 by Sue V.
I want to give Kevin from the Tire Center a huge shout out. My tires needed air and the Mt Prospect location now has self service. I had no idea how to fill my tires but shortly after I got into a spot, Kevin came out and explained everything to me, ie, check tire pressure inside of front door, be sure # on the machine matches and how the hose will beep once I'm at the required "weight". I've been telling friends and family as it's a neat "self serve" option. THANK YOU Kevin for your patient customer service. I really, really appreciated it (especially will your garage full of cars!!!)
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December 2022 by Oscar Herrera
Wow! I’m extremely happy with their customer service. The gentleman Emsad helped me service my car. Very polite and kind, I strongly recommend him & the Team. They went above and beyond to provide me with Excellent customer service.
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December 2022 by Sujay Patel
I had to wait for over 2 hours for tire installation even though I had an appointment! What’s the point of making an appointment?
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November 2022 by Howard L.
This is our go-to Costco and it has been plenty adequate and met our needs on a multitude of occasions. The clientele here is generally decent and respectful and that can make a big difference in your shopping. One Costco tends to have pushy and aggressive types and another Costco has a more unorganized haphazard crowd, but not here. The gas station here usually has a reasonable waiting time, unlike at Niles. The parking lot here is not as spacious as at Naperville, but it's adequate. The cashiers are experienced and efficient and the checkout times are good. Not all Costco have the same Asian oriented inventory, but this one is satisfactory for such. Sampling here is also on the decent side, but no Costco's give out samples like they do at Glenview lol. Overall, glad to have this one as our nearest Costco.
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November 2022 by David Cooper
FREE tire rotation but wait FOREVER(After waiting 2 hours and still waiting and waiting again)
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September 2022 by kassandra espino
THERE WAS A MICE OUTSIDE ?? never coming back
