Costco Pharmacy in Mount Prospect is highly praised for its excellent customer service and helpful staff. The pharmacy team is known for addressing prescriptions quickly and kindly, with the manager often taking the time to explain medications clearly and answer questions. Staff members are described as friendly, professional, and dedicated, going above and beyond to ensure customers feel cared for. For example, during a snowstorm, employees made sure everyone was safe and warm, assisting customers with groceries and managing checkout efficiently. The location in Randhurst Plaza is convenient and busy, with a large parking lot that can fill up quickly. Customers appreciate the wide variety of items available, including clothing, household goods, liquor, and fresh produce. The staff is consistent and attentive, creating a positive shopping experience. Notably, the Tire Center staff, especially one employee named Kevin, provides patient and thorough assistance, explaining self-service options clearly. Overall, this Costco is considered a reliable and well-organized store that offers good value through bulk purchasing. The clientele is generally respectful, and the checkout process is efficient. Many customers prefer this location for its friendly atmosphere, helpful staff, and comprehensive inventory, making it their preferred Costco for a satisfying shopping experience.
I have never had an issue with prescriptions that the staff did not address quickly and kindly. They have gone above and beyond on several occasions. The manager is particularly nice and hard-working, always taking the time to make sure medications are clearly explained and all questions are answered.
December 2023
Mount prospect Costco Shannon bright huge friendly face at the door is great ! You gotta love mark at the door to his bright shirts ! Super great friendly service the pharmacy department here is great to!
May 2023
Shocked by other not so awesome reviews as Dennis C. runs a stellar customer service team! I will be forever grateful for his professionalism and customer obsessed communication for my matter. Based on this experience alone, I'm a Costco member for life, especially at this location!
