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October 2024 by Double B
10/2024 5* First time at this branch. Still looks like new! Nice facility and the staff were friendly and helpful. Elizabeth was helpful in all I needed to do. Even added a little advice which I appreciated.
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September 2024 by Umida Mirzoeva
Ema was great, she helped me with all my questions above and beyond!
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April 2024 by Eric Lewandowski
I had a great experience at this brand new branch in downtown Mount Prospect. I worked with Jason who was fantastic and took care of all of my banking needs. I look forward to doing business at this branch again soon!
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March 2024 by Bill Gates
Great service and willing to accommodate custom requests. ?
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July 2023 by Jaycee V
Good customer service/experience..would highly recommend...???
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April 2023 by Jinal Shah
Chase calls 30 minutes prior to closing the branch to pick up the debit card, the person who called said they can shred it if I cannot come pick it up and have it rushed within 2 to 3 business days and when spoke to the manager Shivani was completely careless to any human inconvenience and like a robot kept repeating the policy and no attitude towards understanding the customer who has been giving the business for over 2 decades. Both could have heard that I was in an meeting that I am running but both tone and tonality was like this is the policy and absolutely no empathy towards someone's job! I really hope that chase updates their policy or at least hire humans who has compassion and empathy when they speak to people at that to at Manager level. What's wrong with these people who does not understand although can hear clearly that someone is working and call literally 30 minutes prior to branch closing!
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December 2022 by I T
Mr, Wallace was great! Very professional. Thank you for everything, sir!Thank you, Chase!
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December 2022 by Mike
Eric helped us open an account in no time! Great service, would highly recommend visiting this location.
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September 2022 by Michelle B.
Unlike what some people are saying on here, this Chase location is one of the most attentive, friendly, and professional branches I've ever been too. And to address other reviews...1. They DO have after hours atms (you have to use your debit card to get in, theres a slot to the left of the entrance where you put it in and then you pull on the door to open it and get inside)2. Even when customers are screaming and swearing at the people who work here they are professional and even apologized to me for what happened even though they didn't do anything wrong. Theres always gonna be "Karens" in the world3. I clearly love my local Chase bank and cannot say enough good things about them. I'll never bank anywhere else. Love love love Chase!
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August 2022 by GG P
Lack of banking/legal knowledge and understanding is astounding
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July 2022 by Faith B.
Unlike what some people are saying on here, this Chase location is one of the most attentive, friendly, and professional branches I've ever been too. And to address other reviews...1. They DO have after hours atms (you have to use your debit card to get in, theres a slot to the left of the entrance where you put it in and then you pull on the door to open it and get inside)2. Even when customers are screaming and swearing at the people who work here they are professional and even apologized to me for what happened even though they didn't do anything wrong. Theres always gonna be "Karens" in the world3. I clearly love my local Chase bank and cannot say enough good things about them. I'll never bank anywhere else. Love love love Chase!
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July 2022 by Richard Monteverde
I have been a Chase customer for many years. I never had an issue with customer service at any branch until I visited this Mount Prospect facility. Stay away from this branch. The manager and employees at this facility are very disrespectful to customers.
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November 2021 by Nicholas Messina
Everyone here is friendly and knowledgeable! There are plenty of ATM's here and the layout of the branch is wonderful.
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November 2021 by Joan Schmitt
The new location is terrible. There should be a drive through option and an onsite outdoor atm.
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November 2021 by Ben III
No after hours ATM. Location is garbage...
