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March 2024 by Mike
Edit, after not receiving cash out of ATM, I filed dispute report with a banker, excellent man, he took it seriously and straight it all out within 24 hours. The humans that's behind all these automation are excellent at this branch that I dealt with, thank you...Do not use this ATM, it will not give out cash but will deduct it from your account. you would have to dispute the fail transaction, it could take up to ten days. Stay away,...they are so cheap to replace this even with record profits. So many people were lineup to straighten this out
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August 2023 by Lisa f
I wasn't feeling well and my boyfriend asked the kind teller for some water. Not only did she bring me a cold cup of water she gave me her snack so I'd feel better. I'm not sure of this tellers name but thank you for going above and beyond.
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April 2023 by mohammed siddiqui
Good service! But cashier was out for a drink! Was back in 2 minutes!
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February 2023 by Anonymous A.
Worst bank to work with. Customer service is horrible. Do not get a home or auto loan from them!! They have hidden fees and zero customer service.
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January 2023 by Jose P
Used to be my favorite branch to go to.
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December 2022 by Sunlit258
The female teller with the long black hair and glasses is nosey, pushy, annoying & rude. Actually, I avoid this location due to her alone. If I ever go back to this location, I will get her name. What a piece of work...?On the other hand, Faye Green was awesome. For selfish reasons I hated to see her go, but I do hope she is enjoying her retirement and living a wonderful life. ?
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December 2022 by Larry DiGangi
Best bank in Mt. Prospect. Everyone working there is courteous and professional. Highly recommend this location.
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September 2022 by Anees Mohammad
Very rude driveway teller. Don’t care type of attitude. This branch is worse of all in the area. This was my first and last time visiting this branch.
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February 2022 by Bahtygul Boryyeva
Stay away from this location. Staff are rude. Especially asian lady
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December 2021 by Marvin White
Good bank for business.
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November 2021 by Milos Lapcevic
Just wanna say that Mr. Mark Johnson Vice President and manager at this location is extremely kind and helpful. He helped me out patiently numerous times. I highly recommend this branch.
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August 2021 by Connie Kelly
Always an easy visit
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August 2020 by Khushbu Gas Inc
One of the worst location to visit. The staff are rude especially an asian lady. The drive thru wait is on an average is 20-25 minutes.Had very bad experience today.
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June 2020 by Alex Boston
Great experience! Mister Mark D Johnson was very helpful.
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April 2020 by Terri Banas
I was having a horrible time with my login. Faye Green helped me from the drive-thru and solved all my problems. She was friendly and knowledgeable and was a pleasure to talk to. She even managed to switch me over to a much more beneficial checking account for all my needs.
