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June 2023 by randy hayes
Always quick to respond.
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June 2023 by Boss Roofing Office
Great Company! Very Responsive!Services: HVAC system repair
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February 2023 by Jane Mills
I wanted to write a review because I think so often you only hear negative things about a company. I had my gas shut off because I had a gas leak coming from my furnace. I called Plum Electric on a Saturday night. A gal from Plum Electric drove a very long distance to bring me electric heaters for my home. She was so very kind and set them up on my main floor so I could stay there. The weath conditions were horrible to drive in but she did it anyway. I was able to stay on my home in the frigid conditions to make sure no pipes froze. On Monday morning I opened my blinds to find then sitting in my driveway waiting for me. What service and honesty what companies do that kind of thing. When they came in they coverd my floors so as not to track in any dirt. They were speedy and installed a new furnace. I suggest if you need any heating or air conditioning work done you call them. I really don't have enough words of gratitude to thank all of them for what they did. I would add that the friendly, knowledgeable voice you hear when you call them is the icing on the cake. Thank you Plum Electric of Mount Morris, Illinois.Great fully,Jane MillsService: Heating system repair
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September 2022 by Katie Magadance
RUN!! Do not hire this company. Did thousands of dollars worth of damage from incorrectly installing plumbing and refused to pay for damages. They incorrectly installed a toilet which caused the entire subfloor of my bathroom to end up soaked in water. I wouldn't hire them for anything. I encourage anyone that cares about their home to hire someone else.
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September 2022 by Katie
RUN!! Do not hire this company. Did thousands of dollars worth of damage from incorrectly installing plumbing and refused to pay for damages. They incorrectly installed a toilet which caused the entire subfloor of my bathroom to end up soaked in water. I wouldn't hire them for anything. I encourage anyone that cares about their home to hire someone else.
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March 2022 by Tina Zellers
They put a new toilet in my bathroom without the correct Johnny Ring fit and ruined my floor. They didn't care, they said it already had water damage. Awful Service!! Be AWARE!!
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January 2022 by Charles Nealy
Prompt, professional and courteous. You can expect that from anyone. You actually get that from this business, from my experience.
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June 2021 by Poz
First, they rescheduled appointment time the day before appointment. On day of appointment, repairman was half hour late. Looked at the job for 5 minutes. Then, he said he needed to go back to the shop. A little later I got a call saying it's a two man job, and they need to reschedule again. I wasted the better part of a day waiting for nothing to happen. Plum will never get my business again.
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April 2021 by Christopher Thomas
Sent 2 guys out to clear a clogged line. $470 later the guys spent 1 hour. 1 man was all that was needed to run a snake. What a rip off. Will NEVER call or recommend this business again. Even sent a 3rd "supervisor" out to ok the job. Never told me what they were charging me. The guys drove back to town on my time to buy gloves because they didn't have them on the van.
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March 2021 by Julie Kamka
I have to say, some of the most awesome, kind, understanding and genuine people! A company van pulled over and asked if I needed help. The battery on the motorcycle decided to quit. The van was on their van to install a water heater, however they made sure another truck showed up to jump my bike and get me back on the road. Needless to say I was about 100 miles away from home. We are all truly blessed that companies will go out of their way to help someone in need! Thank you very much to the ones that stopped today. I didn’t get your names but I am very thankful for your selflessness! Thank you!!!
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March 2021 by Frell Farscape
After using them for several years they let me down. Called them for a new water heater and although I knew they were busy called me back and said they couldn't get to me for 2 days. I was very disappointed because I've used them for many years. I ended up calling Axberg out of Rockford.
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March 2021 by Connie Mudd
Their billing practices are less than honorable.... not once, but twice. Kinda shady if you ask me!They do good work..., but the received quote and the actual bill was more than twice what I was told! That’s just not ok.... I will not use them again.
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March 2021 by Carolyn Mielke
I am soooo grateful for Plum!! I can call anytime and they are always there to rescue me from the adverse situation I find myself in. I HIGHLY recommend them!!
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December 2020 by Amy S.
We called them monday dec 21st they said they needed to come back well guess what i lopts dec 27th and still havent came back left a mess didnt tell us and low behold they didnt finish and now my basement is flooded and called there emergency number and they never answered so now we have to call a new plumber I Will never call them again they lost my business
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March 2020 by Brian Barrett
I called for an estimate, they came out and looked at the work but then have yet to submit the estimate to me. I have called a couple times. Given my email and even stopped by in person. Still can't get an estimate. Not sure how good they'll be with the work if they can't even finish an estimate!