Heartland Bank and Trust Company, rooted in Central Illinois since 1852, is known for its community-focused banking. The bank has built a legacy that emphasizes relationships and service, blending modern practices with traditional values. Customers appreciate the personalized and efficient services, as seen in the positive experiences shared. One customer highlighted the helpfulness and friendliness of the staff, especially when cashing in a large jar of change without any fees. Another client praised a staff member for being personable and understanding while addressing account issues. While some customers faced challenges, management's outreach showed their commitment to resolving concerns. Overall, Heartland Bank remains a trusted choice for banking in the community.
Ethan was very personable and understanding of my issues in regards to my card and bank account. Explained everything I needed to know in detail and guided me through what processes are needed to made. Highly recommend this bank!
July 2025
I had a 26-pound jar of change to cash in. All places I checked with (further north) wanted me to roll the coins, or suggested Coinstar, which charges a 10% fee. Heartland allowed me to cash in my change. Everyone was very helpful and friendly. I definitely will be their customer again if they are in my new location.
August 2022
Had issues, but management did reach out, unfortunately I run myself to tight at work to call anyone during banking hours typically. So I’m having a hard time responding, but did feel like the star rating should go up, based of the effort.
