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September 2023 by Alex Rhodes
The WHILL power chair is phenomenal. Geoff was patient in identifying a power chair that suits my needs. Great customer service.
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August 2023 by Jackie Strasser
After searching high and low for a Sara Stedy to rent for my mom to rehab at home, I finally stumbled across Midwest Mobility. Having had less than successful interactions with many other companies, I was not expecting much, but this time I was pleasantly surprised. The receptionist was welcoming and encouraging over the phone and the owner, Geoff, promptly returned my call even after work hours and moved heaven and earth to get the equipment to us promptly. I could not be happier that he was so accommodating and put my mom's needs first, which is exactly what you hope for when renting equipment such as this!
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August 2023 by Steve S
Professional, knowledgeable, informative.We could have made our electric scooter purchase just blocks from our home. Everything that Geoff is, is exactly what the staff at the local store wasn't.This was an important, reasonably expensive purchase. We were so comfortable with Geoff that we transacted over the phone.The scooter was waiting for us when we arrived. Geoff reviewed every nut and bolt with us.We pulled up to the trunk of our car at which time Geoff demo'd the disassembly process. He made sure we knew what we needed to do.Please, do yourself a huge favor! Exhale and contact Geoff. It only gets easier from here.Laura and Steve S.
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July 2023 by Rick Dissen
They were great! Saw Geoff (owner) one day and Andre (Lead Technician) another day. Both answered all of our questions and showed us the different features of different units. We bought a scooter from them yesterday! Highly recommended!
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July 2023 by Chuck Hilleshiem
I had a problem of my own doing I think and they came and repaired it right away. I would highly recommend them to anyone.If you want service you can count on this is the place. It's nice to see someone take pride in the work they do.
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April 2023 by Jackass G
Hey I wanted to leave a nice review for Midwest mobility who came out to service my two powered wheelchairs. I had the pleasure of meeting Mr. Geoff himself who came to service my chair in a fine timely manner. They came out within 4 days of me calling them and Mr. Geoff was very patient as well as precessional. He communicated with me as he worked on the chairs informing me what was going on with them both. Once he was done with the assessment he ask me if I wanted my chairs fixed the same day which I’ve never been asked that from any company. Usually they come out do the assessment and then set a date to return with the new parts. This is what sets this company apart from all the other companies I’ve dealt with having the new parts already at hand. I mean come on now how convenient is that? The last company I dealt with they took over 4 months to fix only one chair and here you have it I get my chair fixed within 4 days I’m definitely sold. I truly recommend this wheelchair company to all who is seeking a repair team. And might I add my dog max found Mr. Geoff work and professionalism very intriguing as well.Great Job Mr. GeoffSigned Max And I
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April 2023 by Shoshana & Michael Waskow / Slater
Went in with my mom to find a rollator or rollator/chair combo. The owner took care of us with kindness and patience — letting my mom take many turns around their little walkway before making her choice. The website is accurate about what is in stock and the service we received was excellent!
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March 2023 by Bonnie Johnson
Geoff was absolutely amazing! We reached out to Midwest Mobility when I was helping to care for my elderly aunt. After a fall, her condition deteriorated quickly but she was determined in her resolve to stay home. Geoff understood all the options, he helped us decide what was best for Auntie & also told us options for short term or long term planning. He personally delivered the hospital bed & lift the next day because he understood the urgency of our situation. In high stress situations with beloved family members, it’s always nice to work with caring, compassionate professionals who care committed to helping families care for their loved ones.
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March 2023 by Jill Orum
I could not be more thankful to Geoff at Midwest Mobility for his assistance when we really needed it! I had just relocated my father to live nearer to me when he also injured his ribs and could not move much or sleep comfortably in his bed. Geoff came to the rescue and provided a rental power lift recliner that was just what was needed. I couldn't believe how fast Geoff was able to accommodate us in his schedule. His service and follow-up email check-ins demonstrate how much he cares for his clients. I will definitely come back to Midwest Mobility for any future needs!!
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March 2023 by Virginia Hurley
Midwest Mobility will be our go-to from now on! They came to our rescue when all other resources had failed. They put in the time and effort required to find the right solution to a very frustrating problem with our Zoomer.
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December 2022 by M Martillo
I am so grateful to have found Midwest Mobility!!Geoff, the owner, was amazing! I went in with my mom looking for a power wheelchair for myself and never felt pressured into buying anything. I found the chair I wanted on my first visit but wasn't ready to make my purchase at that time. Geoff let me know that I can come in as often as I needed, if I wanted to test drive it again or had any further questions. He even took the time to show me how to lift different power chairs using a power lift. He did this knowing I wasn't ready to buy that day, which I truly appreciated.Geoff showed me how to work the wheelchair until I was confident using it, answered all my questions and listened to my concerns (since this was my first power chair), and helped my mom and I see how the chair would fit in our trunk. All this helped me feel confident in the decision to purchase the chair by my third visit.I felt Geoff genuinely cared about me as a person and that after my purchase I would be well taken care of as a longtime customer. As a recent ambulatory wheelchair user, it was emotionally difficult accepting that I needed a power wheelchair, so I truly appreciated his patience and how comfortable he made me feel throughout the entire experience. After he helped us load the chair into our car, I had to give him a great big hug because he was just so wonderful.I look forward to visiting again once I’m ready to buy some accessories for my chair.I would definitely, without a doubt, recommend this place to anyone!
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December 2022 by Shariff Attaya
First, thanks to the prior reviewers.. They gave great reviews and they were completely accurate.I haven't been to the store, but Geoff and Andre helped fix a handicap bed (medmizer active care) for my mother. Geoff was responsive, courteous, professional. Andre had great knowhow and they worked well as a team.Disability is hard, and because its a small market, you can be quite vulnerable to being gouged or not being able to find help. It is really a blessing to have a company take care of you or your loved one with professionalism. Able, Affable and Available. Thank you.
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October 2022 by Noreen Perdue
Geoff went beyond the call of duty to help me! I had been looking for days for a certain type of scooter! No one had it in stock except for Midwest Mobility! When he told me that over the phone I cried! I had called or emailed at least a 100 places across the USA and they honestly were the only ones who had it in stock! The best thing was it was in Illinois and that’s where we are from so he let me put down a deposit over the phone and my husband and I road-trip to Chicagoland 3 hours away to pick it up! Geoff made me the happiest person on the planet! He is amazing! I could give him 10 stars if it was possible! Down to earth and a very strong passion to help people in their time of need! Above and beyond the call of duty! Customer service like no other! That’s a huge thing for me because I worked retail management all my life until I became disabled and I’m all about customer service! I won awards for it! So in a nutshell if I could give out an award for customer service he would definitely deserve it! Thank you again for all did for us! Everyone go see Geoff at Midwest Mobility he’s the BEST! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
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October 2022 by Phyllis Volk
They responded quickly and were able to help me. I needed quick access to an electric wheelchair and I also needed repairs to a scooter. They were very helpful. I highly recommend them.
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September 2022 by Dakota Holt
After an issue with the scooter battery not keeping charge from day 1 Midwest Mobility made it right and refunded me for the rental.I recommend them to anyone as customer service is 100%!