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August 2024 by Emily Merida
I was treated with such disrespect at this store by Christine. I've always had pleasant interactions in the past, but today definitely is making me have no desire of buying there again.
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July 2024 by Umid Khasanov
Always great deals!
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June 2024 by Peter Hayes
I had a great memorial sale with your team! Thanks for the help!
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May 2024 by David
The manager, Gavin, is a chronic liar who doesn't care about you (the customer) or the staff that work there (they are frightened of him).
He blasts his music over the speakers to the point that you can't have a conversation with the staff. I asked him very politely if he could turn down the music for 30 minutes so I could shop with their staff. His answer is, "I'm the only one here, and I can't leave the floor." (I guess he doesn't consider the employee I am trying to talk to as a person). So, I finished with "if you happen to have a chance to go in the back, I would greatly appreciate it if you could turn it down for a bit."
Three times, he went in the back for 5 minutes at a tim (I guess he can leave the floor).
After purchasing many items I asked him, while I was leaving, what was the REAL reason he couldn't turn it down. He repeated the same lie. When I pointed out that he went in the back 3 times and that other staff are working (calling him out on his lie), then he says that "he has no reason" (he must like the power he has to tournament his staff).
When I tried to get an acknowledgment of his blatant lie, he could only reply with another lie. "I don't lie, I am an honest person." (Yet, another lie).
If only he had actually apologized for his lie, I wouldn't be writing this.
If you see this entitled, overbearing, primadonna, tell him that his staff should be running the store because they have more respect, compassion, and ethics in their little finger they he does in his entire carcass.
BTW, I have proof of his behavior recorded (I can prove my truth).
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May 2024 by David Krueger
Big sale, but much lower quality and choices than a few years ago
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December 2023 by Santiago C
Very friendly and courteous attendants, always helping with questions and requests. You will find a great deal if you look hard !!
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December 2023 by Hannah N.
My recent visit to Eddie Bauer in Morton Grove left me thoroughly disappointed. Intent on purchasing merchandise worth over $168, I requested an extra bag for gift purposes from the cashier, Melissa. Unfortunately, Melissa, accompanied by an older lady who seemed to be the bagger, displayed unfriendly attitudes. Melissa bluntly stated, "We can't do that," and when I inquired about purchasing an extra bag, her sour expression made the interaction unpleasant. Unlike other well-known brands, Eddie Bauer seemed unwilling to accommodate even a simple request. The lack of customer-centric service led me to return all the purchased items, as I didn't want to support a store where customers are treated with such disregard. Avoid this Eddie Bauer location; the staff's sour and unpleasant demeanor overshadowed any desire to shop there.
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December 2023 by Francisco Enriquez II
Very helpful nice staff members, the prices were competitive and you have a good variety of items for the season. Thank you
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August 2023 by Andrea Raf
Friendly staff and some decent deals sometimes.
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August 2023 by M Martinez
Good selection
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August 2023 by Tonjia Linderoth
Stop in often, sometimes find things.
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July 2023 by Santiago Coba
Very friendly and courteous attendants, always helping with questions and requests. You will find a great deal of you look hard !!
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June 2023 by WIndiciti shaw
Found XXL shirt for friend. Helpful gentleman assisted me.
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May 2023 by Raf Andrea
Friendly staff and some decent deals sometimes.
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December 2022 by alex analitis
Scott and Keith were awesome. Great customer service and took great care of me. I had an issue with my zipper and they hooked me up with a new jacket. Unbelievable. Great guys and great clothes. Highly recommended
