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February 2024 by Sandra Moustafa
So disappointed in JCPenney. I received a gift that was a wrong size. I went to the Montgomery store to see about exchanging this gift. I was told without a receipt or a gift receipt I could do nothing! I will never buy anything from JCPenny again. I wouldn't go there for a gift because I wouldn't want anyone else to be stuck with something that didn't fit or they didn't like. I understand store credit or exchange only, but nothing!
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December 2023 by Jazmin Sanchez
Archie helped me out in the Beauty Department, she was very kind and knowledgeable! She told me all about the discounts and offers available. Would definitely go back to shop here, thanks Archie!
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November 2023 by Timothy Sorensen
Store looked a bit trashed. Seems to be lacking good management.
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September 2023 by Karen S.
Wow!I had the best experience at this store!It was my first time there, I went to get a haircut in their hair salon. The salon is beautiful and they did a great job cutting my hair! They have all the brand name hair products and Toni did an exceptional job cutting my hair and husbands hair. I am also beyond impressed with the customer service and cleanliness of this store. Everything is immaculate a this store and it is the nicest JC Penney that I have gone to. Since it was my first time at this store, I interacted with three employees, all three were phenomenal! One person helped me with price items and how you can also download the app and use the price scanner in the App. Love it! One employee helped me find the salon and took the time to walk me there! And their sales and promotions were so amazing, I ended buying great items and even opened a store credit card for additional discounts. Fantastic employees that made my overall experience a great one and will continue to shop there. Great job on this store JC Penney! Highly recommend!
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August 2023 by Karen V.
Wow!I had the best experience at this store! It was my first time there, I went to get a haircut in their hair salon. The salon is beautiful and they did a great job cutting my hair! They have all the brand name hair products and Toni did an exceptional job cutting my hair and husbands hair. I am also beyond impressed with the customer service and cleanliness of this store. Everything is immaculate a this store and it is the nicest JC Penney that I have gone to. Since it was my first time at this store, I interacted with three employees, all three were phenomenal! One person helped me with price items and how you can also download the app and use the price scanner in the App. Love it! One employee helped me find the salon and took the time to walk me there! And their sales and promotions were so amazing, I ended buying great items and even opened a store credit card for additional discounts. Fantastic employees that made my overall experience a great one and will continue to shop there. Great job on this store JC Penney! Highly recommend!
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August 2023 by Ayne Price
Had the BEST experience ever this weekend at this store! The General Manager, Dave and Laura in Jewelry were AMAZING!! I had lost my wedding ring and was looking for an inexpensive replacement, but what I left with was an even better ring than the original! They both worked their magic to make it happen and I left there feeling like a new bride again! They renewed my faith in customer service and I would recommend JCP Fine Jewelry as a definite choice for your bride to be :). I have already a ton of compliments on my upgraded ring!! Thank you both!!!
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July 2023 by Mike Conklin
This location was clean and all staff was friendly. Lorie in particular went above and beyond to help me find what I needed, introduced me to new products and was extremely knowledgeable. She also introduced me to the JcPennny App. Highly recommend this location and will be returning.
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July 2023 by Israel Ruiz
I had a great shopping experience at JC Penny! The store had a wide selection of products at affordable prices. The staff was friendly and helpful. I will definitely be returning!
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July 2023 by Ted Knur
It was all right but nothing to get excited over. I know I said differently but it was no big deal.
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May 2023 by jacquelyn carter
Always no hassle shopping experience when shopping at JCP. The cashier whose name is Star was exceptionally nice and patient with me returning an online order. Kudos to JCP for hiring people that care and carry on "Old School" traditions of friendliness and appreciation for their customers. Very rare these days.
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February 2023 by matt schenden
3 trips to get a coffee maker? This place sold us a used coffee maker. Now I seen everything. 199 bucks for a open box scratched up stuffed back into an old box .....eat. I Am calling corporate on Monday!!!
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February 2023 by Kevin Webb
Don't have any really good options for men's shirts. They feel thin and cheap.
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November 2022 by Estela Vargas
I love JC, but at at this location cashiers and manager are very rude, went in to return shoes which turned out to be different sizes , they were not able to help me out because shoes looked used, probably from people trying them out, ended up leaving the shoes since they can’t worn anyways, they sure kept them without arguing, but did not give me return money, very dissatisfied on this store.
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November 2022 by Two Guys and a Spa Dolly
Great deals as always but limited selection on discount items.
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September 2022 by Stacey S
Great experience! The lady greated is when we walked in and made us feel so welcome. Loved it!
