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November 2023 by Jeanine Ganz
Called for some rattling in my outside A/C unit. I put an online request in. She called me and had someone out within a few hours. Extremely nice, professional, explained everything in layman's terms. A/C seems to be working fine now. I really appreciate the response time.Adding to my original review. Brian and Sons called me about scheduling my maintenance, which I appreciated because I forget these things and it was part of my maintenance plan. I was able to schedule at a convenient time. My Tech was very nice, very professional. I would highly recommend this company.Service: A/C system maintenance
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November 2023 by Barbara W
Quality service,did a great job cleaning the furnace. Arrived on time, took the time to explain everything they were doing when cleaning was preformed. Would highly recommend. Will continue to use the company for all heating and cooling needs.
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November 2023 by Georgie Martinez
Every single time I have had a technician come to the house, they are extremely professional and answer all our questions. They never try to sell us anything we don’t want or need. Because of that I upgraded to the platinum plan. Recommend them to everyone
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November 2023 by Haley Drew
We’ve used Brian and Sons for several years and have been happy with our service each time! Our furnace went out this week and they had it replaced within 24 hours of their initial visit. The technicians are always professional, kind, and honest.Services: HVAC system repair
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November 2023 by Rob Hoerres
I have been using Brian & Sons for a few years now. I originally called them out for an issue with my furnace that they quickly fixed. I have since had them twice a year for annual service of my furnace and AC. They point out things that are still good, but are wearing out. They don’t upsell me and I feel they are honest and hard working. I trust them much more than the folks on TV. Great company, great people, and great work.
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October 2023 by Bee Jabrinski
Mediocre service, techs, and a lifetime of marketing calls.Replaced furnace a couple of years ago. The new furnace kept going on and off and was not heating up properly. The tech spent 2 hours to determine it was a dirty filter that needed to be replaced. Tech said it would be cheaper to charge as an annual cleaning which brought me over $200 just to change a filter. I understand that I need to change the filter, but would expect a tech who services HVAC to try that as step 1.Also when the furnace was replaced by B&S, they used my canvas drop cloths that were lying around (w/o asking) since theirs 'were getting washed'. On top of that, since my furnace was replaced, my doorbell has not worked.B&S will also bombard you with emails and phone calls for seasonal services with no way to opt-out/unsubscribe within the communications.*Downgrading review to 1 star since the original response from the owner was snarky -- that I should have replaced the filter prior to the tech arriving and defending the use of the my personal drop cloths since it was during COVID pandemic.Services: HVAC system maintenance
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September 2023 by B E O
Mediocre service, techs, and a lifetime of marketing calls.Replaced furnace a couple of years ago. Furnace kept going on and off and was not heating up properly. The tech spent 2 hours to determine it was a dirty filter that needed to be replaced. Tech said it would be cheaper to charge as an annual cleaning which brought me over $200 just to change a filter.Also when the furnace was replaced by B&S, they used my canvas drop cloths since theirs 'were getting washed'. On top of that, my doorbell has not worked since.B&S will also bombard you with emails and phone calls for seasonal services with no way to opt-out/unsubscribe.Services: HVAC system maintenance
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September 2023 by John Cook
Brian and Son's is a great company to work with. They came out right away to help with my system and fixed it right away. There staff is very professional and knowledgeable. I would use them again.
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August 2023 by Jill Johnson
In the midst of the heatwave this summer I discovered my system was no longer cooling. They came out quickly, assessed the issue with the blower and returned within 24 hours with the part. Technician was polite, professional and knowledgeable. I've found my new HVAC provider!Service: HVAC system repair
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August 2023 by Scott Masters
We just had both furnace and a/c replaced. They were the best quote by far, and the workmanship on the install is impeccable. We couldn't be any happier, and we highly recommend Brian and Sons for your HVAC needs.Services: Installation
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July 2023 by Catherine Larson
We originally called Brian and Sons out when we had problems with our furnace this past winter so didn’t hesitate to call them when our air conditioner sounded odd. Both times they came out quickly and repaired professionally. Everything was explained and completed quickly. The service men were friendly yet professional.Service: HVAC system repair
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June 2023 by Jon Liska
Called them to service our AC. Timely, professional service at a downright reasonable price. When spit-balling about replacing out current system, Debbie (the owner) was lightning quick responding to our questions by email or phone. Absolutely no problems.
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June 2023 by Arthur Hazen
Called on a Sunday when a/c stopped to set up an appointment. They offered to come out Sunday. I accepted a Sunday appointment and they sent Mike 2 hours later. He diagnosed the problem and had the a/c working perfectly in half an hour. Great service and great workService: HVAC system repair
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June 2023 by Barbara Wojciechowski
I called on at 3:30 in the afternoon, with no air and frozen coil?. The crews had all signed out for the day. They called a service man to help me and the wonderful man (I would say his name, but not sure how to spell it, and don't want to insult him.) Who came out to check it out. It was not fixable. The next day, the owner, Brian was out with a portable unit which will help the house be liveable. They will will be here Tuesday to replace both AC and Furnace. The originals were installed in 1999, so I wasn't surprised.The price is reasonable, the customer service from wonderful girl answering the phone to the service call, to Brian, who was my last contact has been superior. I'm sure it will continue with the installation.I'm so glad I called them.Services: Heating system installation
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June 2023 by Anirudh dutt
I recently got in touch with brian and sons for a new HVAC installation at my home I cannot express the satisfaction that this team has given me. They are very professional very responsive and very honest in their service. They truly care for their clients and provide them with best solution. I am their customer for life.I wish I could give them 10 stars there service is to the point. A big shout out to Debbie and her team. You call them they are there. This company definitely knows the value of “Customer Service”.Highly recommended for HVAC services.
