-
January 2024 by Mary Jo Oliver
Attempted to rent a trailer from U-Haul in Moline and was unsuccessful. Reserved it a day and a half in advance and was told everything was ready for us, but when we got there, the trailer was under a foot of snow, and the lady at the counter was rude and unhelpful. She told me she was sending our paperwork and payment over to Rock Island U Haul and the trailer would be ready to use right away. When we got to Rock Island they had no idea about our situation.I will never use Moline U Haul ever again and the woman behind the counter should not be working with the public. Rude, irresponsible, and incompetent.
-
December 2023 by Carlos Parrker
My experience as an customer ,I’m well pleased with the assistance from Kayla Buckley s and she was awesome and I really appreciate her help, thanks again to uhaul with you’re help! ?
-
September 2023 by Tyleic Neely
I GOTTA THANK MY BOI JAY HE TOOK CARE OF ME AND GAVE ME THE BEST DAMN SERVICE out of any uhaul business I’ve been to but thanks to him he got me ready and set for a move that really brought me down I liked my last place I had to move on. Jay I hope your bosses see this because me and my family can’t thank you enough!!! ??
-
September 2023 by JE B
Recently moved out after 1 year of storage. Staff friendly and helpful. Facilities are clean, brightly lit, and secure.
-
August 2023 by Adam Blair
I had two separate visits recently that were excellent. First I picked up a hitch first thing in the morning. The worker was ready when they opened at 7 and I was gone by 7:05. Later I bought a wiring harness 10 minutes before closing and the employee stashed it outside for me so I could get it after hours. Great service and they went the extra mile! Thank you
-
August 2023 by Lisa Curtis
Extremely helpful , observant staff. I left my padlock off, .. I received a message from U-Haul to check on my unit, Great service.
-
July 2023 by Chris Schneck
Kayla B. was super helpful and went the extra mile to ensure that my wife and I had the best trailer for the job.Super knowledgeable and hands down an expert in customer service to keep folks coming back and extremely happy.Kayla killed it in every aspect of our interaction and ensured we were ready to start hauling mulch all morning in the most efficient way possible. The day was hot, but my attitude sure wasn’t after dealing with Kayla B. at U-Haul in Moline. You were fantastic! Thank you for your help today!
-
June 2023 by Alysia Andrade
They were very nice and extremely helpful. This was the only time in my life that I have ever rented a moving truck. Now it’s hard to get inside those trucks for the vertically challenged and disabled people. Also they need to have seatbelt extenders for your larger customers, so they can safely and legally drive your moving vehicles. I had a great experience with them and I would definitely go back to them if I ever need to move again.
-
June 2023 by Sonya Wommack
Overall a great experience at the store! Tay helped me when I first got the storage unit and also today when I moved out. I felt very overwhelmed before getting a storage unit because I didn’t know I would have to move all my stuff into one. Tay most definitely made me feel so welcomed, comfortable and was a joyful, knowledgeable worker that smiled during my visit. Tay deserves a raise and also employee of the month! I am happy with my experience and will tell others looking for a storage unit or truck rental. Thank you for making my experience a great one!
-
June 2023 by Chris Swarts
These people definitely know how to take care of their business! Treyvon went above and beyond the call of duty!??I definitely recommend this place!
-
April 2023 by Haley Smith
This is one of the best uhaul place’s I’ve been to! Always have what I need and Sam and so sweet!!! Both employees on staff helped me get my huge boxes into my tiny car!! Will be recommending and coming back!
-
April 2023 by Azubrael
Far better experience here than at the one in Bettendorf. The lady was very informative and friendly. Clean parking lot and well organized. Thanks.
-
April 2023 by Jesse Degross
Would not answer the phone. Was on hold for 25 minutes while I drove there and the person working was doing absolutely nothing. Not helpful.
-
March 2023 by Mckinsey James
Haley turned this whole experience around. This would have been a horrible review due to negligence of on of her co-workers. Haley turned it around entirely. She handled not just one but two disgruntled costumers. She with grace and professionalism brought full resolution to the issue. Haley should be promoted for how she handled and the uhaul company would be foolish to not do so I am just saying or give her a massive bonus. She and her superior Rachel handled things in amazing fashion. They need recognized for it U-Haul just saying
-
March 2023 by Bianca Butler
Rachel and her associate up front were amazing very help and understanding facility clean .. I would definitely recommend this location
