-
January 2024 by Alan Martin
I bought a certified 2019 Cadillac CTS I think certified means you're going to find things wrong with it , they sold me a Cadillac with a broken rim that was JB welded back together would not hold air, every morning I got to put air in my car before I can drive it sometimes twice a day, it's been 3 weeks I finally get a new rim for my own mechanic tomorrow, Don't know why a Cadillac dealership wouldn't just fix that to start with so there was no problem, if I was to buy another vehicle from these people I wouldn't give them more than 80% of what they're asking
-
November 2023 by Tammy Franklin
4 years ago this was a 5 star rating from me.This is our family’s 4 Subaru. 3 were purchased there.This summer my car a 21 Crosstrek randomly died in the middle of traffic. It is fully covered under warranty. Service had if for weeks then told me everything was fine. Then it happened again. I specifically said something needs done about this. I was given a rental this time. I was never updated what was going on. I can’t remember how long it was in but over 2 weeks. When I called again I was told oh your car is done it needed a new battery. It was covered by my extended warranty.Now I have another issue, a piece of my interior is coming off. I called the receptionist was rude and not letting me say everything I needed to say. It’s a piece on drivers side that is missing clips and coming off. I was told it’s a 40 something dollars to diagnose and see if it’s covered. I asked to speak with a tech as they should know what’s covered. I was told no. I need to come in. Very disappointed in the decline of service.
-
September 2023 by Kortasia lee
I brought my car in for 2 issues, they said one was too minor to fix even though it shows on the diagnostics, and they were supposed to fix a wheel bearing and sent me on my way because they didn’t have the part. They made me wait 3 hours for them to replace a lug nut and tell me they couldn’t do anything else basically. Don’t waste your time
-
September 2023 by Martin Herrera
I've been a McLaughlin customer since 1990, lately I went to order parts for one of my VOLVO XC90,I'm very disappointed with the parts guys, Gabe Masias and Alex Calvert, which besides not getting all the parts that I needed, said that, my XC90 2005,was too old, volvo didn't have in inventory the parts, it looks like they were just getting rid of me saying that,because after leaving, I came back, they didn't expect that, when I opened the door, I could see how they stopped smiling and commenting about me, very unprofessional from those guys.I went to VOLVO, because I want my car to keep running with original and reliable parts,even if my car is too old for them.
-
August 2023 by Jessica A.
Dropped my car off today at 9:30 for a two hour recall repair. Called at 10:30 and they said that the recall takes two hours and to come at 11:30. When I got there at 11:30 they said that they had not even started working on the car yet and that it would be another two hours. This place has terrible customer service and was a total waste of my time. If they can't be upfront with their customers then they shouldn't be in business. They should value their customers time as much as they value their own.
-
February 2023 by Peggy Hieronymus Nunnally
? ????'? ???? ???? ?? ?????, ??? ? ????? ? ????????, ???? ??? ?????? ??? ????,??? ?? ????, ? ???, ??? ?? ?????? ?? ??????? ????. ? ??????? ? 2019 ???????? ???? ????? ?????, ??? ?? ???? ?? ???? ??? ??. ?? ? ???????? ???, ?'?? ???? ??? ????? ?????? ?? ???? ?? ?? ???? ???. ?? ??? ???, ?? ??? ?????? ??????? ????, ??? ??? ????? ????????? ???? ???????? ?? ?????. ?? ??????? ?? ???? ???????, ??? ????'? ???? ?? ?? ???? ?? ???? ???? ? ?????? ????? ??????? ??????? ? ????'? ???? ? ??? ?????? ?? ?????! ???? ?????, ???? ???? ??? ??????????, ????????? ?????????. ?????? ?????????!????? ?????????? ????????. 2021 ????????.
-
February 2023 by Peggy Nunnally
? ????'? ???? ???? ?? ?????, ??? ? ????? ? ????????, ???? ??? ?????? ??? ????,??? ?? ????, ? ???, ??? ?? ?????? ?? ??????? ????. ? ??????? ? 2019 ???????? ???? ????? ?????, ??? ?? ???? ?? ???? ??? ??. ?? ? ???????? ???, ?'?? ???? ??? ????? ?????? ?? ???? ?? ?? ???? ???. ?? ??? ???, ?? ??? ?????? ??????? ????, ??? ??? ????? ????????? ???? ???????? ?? ?????. ?? ??????? ?? ???? ???????, ??? ????'? ???? ?? ?? ???? ?? ???? ???? ? ?????? ????? ??????? ??????? ? ????'? ???? ? ??? ?????? ?? ?????! ???? ?????, ???? ???? ??? ??????????, ????????? ?????????. ?????? ?????????!????? ?????????? ????????. 2021 ????????.
-
January 2023 by Bert
The finance director, Lou Stella, was extremely rude and unprofessional after I chose to not purchase extended warranty on my vehicle. I've never seen someone dealing with customers change attitudes so quickly. Not sure if he missed out on a commission but warranty is the buyer's choice. The entire sales process was smooth and my salesman was very knowledgeable. It's unfortunate the transaction ended with such unprofessionalism.
-
September 2022 by Corey497
Employees are rude to car haulers. Especially the woman with the short hair and 80's glasses. Part's' counter employee has never looked out a window and seen a truck unload, ever. Asked him where the deliveries go and his response was: "This is the parts counter". Poor fella. Don't load for them. If you have to, drop, STI and leave.
-
July 2022 by Dustin Heller
Service department charges 160 to not find the issue. Told us mechanic Forgot to write numbers down we found they only pulled one plug and tried selling us an 8500 engine that is not needed.
-
June 2022 by Lois Dean
Very satisfied with our purchase McLaughlin. Omar a was very helpful.
-
June 2022 by Lance Willett
Second Subaru Outback purchase from McLaughlin . Sales rep Kris Hutton was professional, skilled and helpful throughout the order and delivery process. Kelly gave us thorough and appreciated orientation to the vehicle’s features. Highly recommend this dealership.
-
March 2022 by Chris L.
Choose another Cadillac dealership for any type of service. They are inept, unable and then rude to top it off. The first time they managed to break pieces on a windshield swap.What should have been a simple wheel swap became an ordeal because their "parts" person is unable to complete his job. Then Randy has the audacity to attempt to blame a customer for their failure. Do yourself a favor and take your Cadillac somewhere else.
-
March 2022 by Joseph Reichwein
I test drove a used vehicle at this dealership and was pleasantly surprised how much the salesman, Matt Truitt knew about a vehicle they don’t even sell new on their lot. Matt was very knowledgeable and knowing I was pressed for time, had the vehicle washed and running when I arrived to take it on a test drive. I did end up buying somewhere else but only because the vehicle was missing a couple of my “must-have” options. Matt said he would keep his eyes open for me and gave me his personal cell number to call if I had any questions, whether I bought from him or I found a vehicle somewhere else. I’ve never heard a salesman offer this before and was really taken back. If you’re looking for a car and they have what you’re looking for at this dealership, I would highly recommend Matt.
-
January 2022 by JORGE APONTE
I had the upmost phenomenal experience when buying my son’s first car. Mr. Brandon Ellis from Sales & Mr. Lou Stella the Finance Director really went above and beyond to ensure we made the right decision. Both of them were professional, friendly, and detailed. As a result, they made us comfortable during the process. Left the dealership 100% satisfied and a great deal on a Cadillac CTS for my son. Thanks for the wonderful experience! Most definitely recommend them.