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September 2024 by Leo Hughes
Smooth and professional as always...
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September 2024 by Susan Fontana
Randy D is a great service advisor. Highly recommend.
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September 2024 by Sonya Carey-Otte
The tech broke the clips on my sunroof.. then denied it and won't fix it.. I took to a QC 5 star mechanic and he said they 100% broke it.. that where it's broke took force from a man.. they still deny it and want me to pay 4k to fix it.
Derek's crap for backing this.. UNBELIEVABLE.. AWFUL
DO NOT BUY FROM THEM
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September 2024 by Jim Luikart
Great people at Highland Toyota. Have never had a bad experience in Service, Sales or Office area. I trust them with our valuable possessions...
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September 2024 by Stephanie and Jason Thomas
We've known Troy Knapp for several years, having worked with him previously while he was at Toyota, of Iowa City and we've followed him to Highland Toyota because people buy from people. Over the years, we’ve established a very trusting relationship with Troy. When he moved to Highland Toyota, we were unsure if the new dealership might have different sales tactics that Troy would be required to follow, but we found the opposite to be true.
Troy’s approach is refreshingly straightforward. He takes the time to understand not only what you want in a new car, but also what you don't want. He actually listens, making sure to find out if what you're looking for is available on the lot or if it can be obtained from another dealer. Because he knows our preferences so well, Troy is able to provide quality suggestions that help narrow down our options, saving us valuable time.
His attention to his customers doesn’t stop after the sale. Troy has followed up with us to make sure that we are enjoying our purchase and to ensure that we aren’t having any issues or questions. This level of care and dedication is why we strongly recommend Troy if you are in the market for a car, new or used.
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September 2024 by William Kayne
Fabulous, professional people that took an emergency of mine into can do completion by the next morning!
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September 2024 by Dennis Ricketts
Service person Ron was very helpful
Everything was perfect . Couldn't ask for better service from everyone.
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August 2024 by chuck pedrick
Best Toyota dealer I have ever visited. Nice and honest people here. I would recommend them for your next Toyota.
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August 2024 by Austin Ceja
Paid 20k for a used vehicle. Beware prospect buyers ***Dave Rutledge took off the oil sticker, and turned off my maintenance system before I signed the papers***. Saw the oil sticker in the test drive, didn't pay attention to it, then dissappeared after the test drive. Thought it would've been road ready at that price. The dealership put on new tires, and couldn't even balance them right the first time. Spent $90 for diagnostics because I assumed the dealership knew how to put on tires. Then I had to turn around and put on new brakes. Come on now, at that price tag, there is still plenty of profit to be made. Very dissapointed in my experience. Will not go back after all of this. Lost all my trust in the service department. Couldn't even get the vehicle road ready for that price. Wow, what a shame. I still respect the people I know in the business, I didn't deal with any of you, and you would've made it right, if you were part of the deal.
On top of it Pat Curran eluded to me to asking a parent for the rest of a down payment I clearly did not qualify for. And to make the payments on top of it? Dude just looks at people as a price tag, even if your mom is friends with the owner. If I don't have the money Pat, I don't have it. I'm not asking for debt from family, or friends to make your deal happen. You are just a person who values money more than people. Also, I don't care about your free warranty on a used car. It wasn't even road ready lol.
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August 2024 by Prasun Bhattacharyya
Went to this dealership to appraise my vehicle price. After inspection the manager rudely said not interested in buying. So Toyota dealership does not appraise their own vehicle. I got more amount in appraisal in other non toyota dealership. Stay away from this dealership. They are rude in nature.
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August 2024 by Shanna Waller
Adam was amazing to work with. If it was up to me, all car salespeople would be like him. Easy to work with, gave us tips for car shopping and wasn’t too pushy. He genuinely wants to make you happy. Highly highly recommend asking for Adam if you’re shopping here, and honestly I would travel out of the area just for him. Thanks Adam!
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August 2024 by Caitlyn Rasso
Pat and Allen were AMAZING. I cannot thank or recommend them enough! We will definitely be making all of our future purchases with them.
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August 2024 by Thomas Tsvarayi Gumunyu
Excellent service!!
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July 2024 by Max Jvic
STAY AWAY from this dealership!
I contacted the dealership via email, in good faith, and in hope that I would get the information I needed. I got an email from William Long asking me what questions I had. I proceed to submit the questions and hope that everything would be answered to. I explicitly stated that I wanted all the information since I live far away. William comes back and wants my phone number. I inform him that I cannot talk at that time, but that I would call ONLY once I reviewed the information that I requested. William messages back, and tells me to call him when I wanna talk.
I do not think that this is a comprehension issue, I think that this is a classic scam tactic that shady dealerships use. There is ZERO reason why a dealership would not share basic information such as a service record, information about fees, negotiability of the price and what loan options they honor. Further, if a dealership is unwilling to send you an invoice of the total price of the vehicle, just avoid it, because they most likely have hidden fees that you cannot remove. STAY AWAY, find a reputable dealership that cares about customers and is transparent throughout the entire process.
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July 2024 by Mimi Kwon
Lonnie, the internet manager went above and beyond to ensure my family had the best vehicle. His professionalism, knowledge, and respectful made my purchase at Hiland Toyota experience into a fun and easy process. He always updated us on the status and found the car I was looking for. Thank you once again.
