Hiland Toyota is a dealership known for its exceptional service and customer care. Many customers have praised the staff, highlighting their trustworthiness and straightforward approach. Troy Knapp, a long-time sales associate, is particularly noted for his attentive listening and understanding of customer needs, making the car-buying process efficient and enjoyable. He follows up with customers after their purchases to ensure satisfaction and address any concerns. Other team members, such as Ron in service and Adam in sales, have also received commendations for their helpfulness and professionalism. Adam, in particular, is recognized for his easygoing demeanor and genuine desire to help customers find the right vehicle without being pushy. Overall, Hiland Toyota has built a reputation for providing a positive experience, whether in sales or service, with staff who go above and beyond to meet customer needs. Many customers express their intention to return for future purchases, reflecting the strong relationships formed with the team.
