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April 2024 by Camryn L.
GET YOUR DOG GROOMED HERE!!! I sent my dog after a long time and there is a huge difference! She smells so nice and is so soft!
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November 2023 by Steve Grantz
I have always had a great experience with the PetSmart grooming department. My dog always looks great after a bath or a brush. They have lots of availability and it helps when I'm in a pinch. Some smaller stores seem to be weeks out, so thanks PetSmart
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November 2023 by Dawn Wolf
Clean, well stocked store, friendly associates. Fast checkout.
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September 2023 by Tom Surowiec
Place has good stuff for my dog's needs. It's the only place I go for my dog
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September 2023 by christy bigger
We adopted our puppy from here and had a great experience. Everyone was very helpful.
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June 2023 by Michelle Cody
Very helpful staff. They found me a great cat food that my cat loves
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May 2023 by Victoria Aguayo
11/10 grooming!I came here with my cat, Wattson, for a hygiene cut and wash. My cat has a nervous temperament, and normally my cat pee’s on himself due to his anxiety, but he didn’t smell like pee at all. I’ve never met anyone who didn’t stress out my baby, and Jesse succeeded!Wattson is a happy, clean kitty, thanks to Jesse. Thank you so much!
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May 2023 by Kirsten McGrath
I’ve used this location for my pups grooming for over a year now. Every time has been top notch. The groomers are attentive and knowledgeable. They do a great job!
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April 2023 by Nancy S.
Would give zero stars if possible. I understand that people are short handed but communication goes a long way. I brought my dog for a nail trim on Wednesday and was told they closed early. So Thursday I left work early to make sure I was there before they left. I was then told no walk in after 5 and that they would do it this time. Then the grooming manager walked out and no, he had things to do. When I asked why the hours and no walk in after 5 rule was not posted on their website I was shut down. I was also told to go to another petsmart if I wanted a nail trim. I then asked for a store manager who basically told me oh well! I called corporate to complain about the time and gas money I wasted going there twice and they generously offered a $10 off $40 coupon. As of I would ever give them another penny. Terrible customer service and they wonder why people prefer to shop online with their competitors. They need to take a customer service lesson from them!!
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April 2023 by Eri Soria
Terrible experience from a rude groomer. Whoever booked our appointment on the phone misbooked it as a bath without haircut, and we needed the haircut as our dog's coat was matted in spots. Instead of having an ounce of consideration, the groomer loudly spoke about how we had not been to this location for a particularly long time - implying that we haven't cared for his coat in that amount of time. He was rude, and I'm sure they were busy, but his attitude was very abrasive towards us directly, for no good reason. He offered to do a bath and brush for $104, which is beyond outrageous to me. Looks like we'll be making the drive to the Orland Park location from now on, as we were doing during the previous hiatus from this location.
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March 2023 by J I.
Emma has been grooming both our fur babies for the past few years. She's amazing with them. I have an golden doodle and a little terrier mix. Completely 2 different dogs & Emma always does a fantastic job! We drive 30 minutes just to get her.
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February 2023 by Joan Malone
Able to get a timely appointment for our pet dog. Staff are quite pleasant who are handling our dog. Nice to see and experience in this present day and age!
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February 2023 by Jim Walker
Great store with friendly employees and staff took my lab in for a walk in nail trim they did great with little waiting time
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January 2023 by Maly
I went here to potentially adopt a crested gecko. I looked in the enclosure & saw one chilling on a leaf so I asked to hold him. She tells me “there are no geckos in the tank thats why theres a 0 written on the tank” & I show her that theres one in there. She said “I’ll check” & found 2 baby crested geckos in the enclosure. Why was there a 0 on the tank? Were these babies not being taken care of because they believed there were none in there? Im disappointed & also curious to how often this happens.
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January 2023 by Maly pets
I went here to potentially adopt a crested gecko. I looked in the enclosure & saw one chilling on a leaf so I asked to hold him. She tells me “there are no geckos in the tank thats why theres a 0 written on the tank” & I show her that theres one in there. She said “I’ll check” & found 2 baby crested geckos in the enclosure. Why was there a 0 on the tank? Were these babies not being taken care of because they believed there were none in there? Im disappointed & also curious to how often this happens.
