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August 2024 by Barbara Lis
Good people. Always willing to help with concerns that may come up.
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August 2024 by Ashley Parks
Karen has poor customer service and rude
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August 2024 by Nick Donato
honest
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December 2023 by John hamond
Always looking to help. Way better than Statefarm. Way more personable. You're not just some automated message with the wrong name on it.
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October 2023 by Reen C
I wish I had the option of giving no stars. I’m not unhappy with Allstate , I’m unhappy with my agent John (who is very sarcastic) and his counterpart Tom. My calls are never answered even during business hours, they always call back but it’s never timely. I really don’t feel I’m in good hands. Any help or changes made I’m always directed to go online. They call the hell out of you to get you started but you have to find them when it’s time to file a claim. Honestly I don’t want to part ways with Allstate I just really want to find a more tentative and dedicated agent.
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August 2023 by John Wolff
Had Geico auto insurance for several years. Cost of $118.00 per mo. For full coverage. Allstate had a plan for seniors that do not use a lot of miles. I now pay approx $70.00 per month for same coverage. Also the insurance agent so far been great to work with.
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July 2023 by Don D
Best around
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January 2023 by Karen W.
i would give 0 stars if i could. i agree with another reviewer, john luzzo is worthless. i asked him to review my policy since it went up so much since last year and after 2 weeks, i had to call him to follow up. i purposely called him because my policy would renew in a couple weeks. i never heard from him, so i called him (my payment now due in 3 days) he never reviewed it when i questioned why it went up he raised his voice, yelled at me,! yes, this is no lie. that it wasnt his fault! this is what i deserve after 50+ years with allstate. i didn't choose him. i am a retired rn and not uneducated and i expect respect and courteous answers to my questions, not to be yelled at definitely am disappointed in allstate i have terminated my auto and homeowner policies and will definitely not refer anyone i know to him or allstate
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October 2022 by Steve Senisais
The staff is always available and helpful anytime I need assistance. They always give me guidance on my policies, and show me how I can save money.
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October 2022 by Pat Mullen
Awesome agent
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December 2021 by Ran Ran
I called John inquiring why my payments went up $30 and in response I was patronized and borderline yelled at for not understanding. I suggested talking to him the next day because he seemed so irritated (which he admitted) as he continued to be condescending. I had to hang up and switch agents because the service was that bad. I suggest any future and current clients switch agents before you have a problem or need help and have the same experience I just did.
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November 2021 by Randi Mangrum
I called John inquiring why my payments went up $30 and in response I was patronized and borderline yelled at for not understanding. I suggested talking to him the next day because he seemed so irritated (which he admitted) as he continued to be condescending. I had to hang up and switch agents because the service was that bad. I suggest any future and current clients switch agents before you have a problem or need help and have the same experience I just did.
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October 2020 by Stephanie Jones
Allstate does not like to pay out!
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February 2020 by william sevening
john is a great great person always out to help you and he make sure you get the best policy up affordable for you in the long
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March 2019 by Laura S.
John is my hero! I had an accident on Monday, my last one was over 13 years ago. John was there every step of the way, he explained who was to call me and when I could expect that phone call. The claims department and the Adjuster were so nice. My car was totaled :( but 4 days later I had money in the bank for the loss of my vehicle. The "accident forgiveness" is a beautiful thing- totally forgiven and my rates DID NOT GO UP!! Had Allstate for over 20 years and that is why John Luzzo is my Allstate Agent!! Laura S.
