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September 2024 by Noah W.
Me and my mom went to the Dollar General in Metropolis, and my mom hasn’t even been in the store for two minutes and already broke some thing, they were really nice about it and did not charge her whatsoever.
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July 2024 by Amanda Courtney
The store itself is good. It has a wide variety of things that you can purchase for cheap but when one is shopping, customer service should be a priority Especially when you are a frequent shopper, when I was in there today, just picking up some random stuff that I needed around the house that I didn’t wanna have to go to Walmart for ,I decided to get some Ramen (because the kids love it I don’t know why it’s gross but anyway) and next thing I know is one of the employees come up to me grab something off the end cap that was right around the corner for me and picked it up and said did you put this here and my responses is no with confusion and the employees response is because it’s broke and spilling everywhere
And someone did it ,it was some type of lotion or I don’t know some kind of white bottle of something ,but the tone this employees voice and the body language, and the facial expression was judgmental towards me mind you I didn’t even know what this thing was that this employee picked up, But not only did it offend me that I was being accused of a situation that I did not create, nor had any idea of, but the fact that he did it in front of my special-needs child which, by the way, made her very agitated and uncomfortable, so at that point, I put the majority of my items back where I got them and only got a few items because that will be the last time that I proceeded to purchase stuff there and this isn’t the first time that I’ve had an issue with this employee mind you my child is special needs so my child doesn’t have very good communication skills my child doesn’t interact with people very often and is very quiet does not make eye contact, etc. the last time that we had a negative interaction with this employee we walked in and my child walked by this employee and this employee was putting stuff on the shelf. This employee said hello how are you doing today? Or to that effect and my child which is very quiet and doesn’t really interact with people said it really quietly good and this employees response was (well I guess I’m just talking to myself) really loudly which
Caused a lot of attention from other customers towards my child and made my child feel very uncomfortable and agitated at that time.I didn’t say anything or review about that I let that one go because people have bad days, but if you’re in customer service and need to be professional if you assume something happen there is a way to go about it without accusations or confrontations and if you assume someone is damaging something within your store, you do have asset protection, correct that’s why you have video camera etc and maybe you should look at that and see if that’s the person that you thought was doing it instead of accusing or confronting that customer, The way that this was handled today was unprofessional from an employee or manager, I do not know which title you have and I’m not gonna put your name here because that would be very unprofessional of me. but please maybe do some reeducation on communication skills with your customers and asset protection skills of dues and don’ts.
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April 2024 by Robert Gibbs
Always helpful and always know where things are your looking for.
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December 2023 by Coco Divine
Walked in...adog was walking around with its owner and no leash. Nope! Not getting my business. Not sure why folks think this is okay? If you animal attacks someone, why do you want that liability? If it has teeth, it has the potential to bite....the no leash part is even more confusing? Not good for business. There are no laws that say they can just walk around without a leash. Furthermore, Service Animals have a vest and are always leashed. This one did not.
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September 2022 by Jason “Dude” Sullivan
Groovy
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September 2022 by Kayla Renee Tittle
times. Loved all the fall decor that 70% off I went to many different stores and bought all of it for cheap. For Xmas presents
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December 2021 by Kayla Tittle
times. Loved all the fall decor that 70% off I went to many different stores and bought all of it for cheap. For Xmas presents
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September 2021 by Susan Wood
Excellent
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September 2021 by Teresa Edwards
They had everything I needed
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September 2021 by Jamie Marshall Brown
Junky and dirty
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September 2021 by Sherry Johnson (Choclatekiss46)
Horrible customer service
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September 2021 by dewayne allen
This Dollar General is your average small store.
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September 2021 by Kevin Ferguson
This dollar general is always messy
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February 2021 by Julie Marsh
This is the best Dollar store I’ve ever been to!! The cashier was the friendliest and most helpful person I’ve ever come in contact with. I wish this lady would move to Tn. and come work at the Dollar street down from my house. This girl definitely deserves a raise! Sorry I didn’t catch her name:(
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February 2021 by chuck Wood
Great place to shop at reasonable price
