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July 2024 by JavaeTruckingAndTransportation Williams
Too long of a bathroom break. If you had bubble guts you should have just stayed home.
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July 2024 by paul yambrovich
Ariana gives stellar customer service! Had an issue with my phone for months that noone could figure out. She patiently worked through a myriad of options and was able to get the issues resolved. Made me feel like a valued customer. After having not so great experiences with some other verizon reps, she is a real standout! Best verizon experience.I have ever had!
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July 2024 by danny Salmon
ARIANA from melrose park location is a THIRSTY bean looking for that extra commission! Screwed us over with 2 lines now I feel I’m being over charged! I’m now paying double! If not even triple from what I was paying. 0/10
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July 2024 by SoftSpoke Duran
Very helpful
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June 2024 by Jinnesa Pluess
Helped me replace a defective phone after another location couldn’t!
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March 2024 by Donna J Smolak
Very knowledgeable staff
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February 2024 by william field
I get there at 3 there is a sign on the door saying they are on break will be back at 4:15. I stand there from 4:15 till 4:30. Still nobody. Luckily T-Mobile is open. And I got my phone there.
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February 2024 by Shari O.
My husband and I went to Russell Cellular after seeing an advertisement for a "free" cell phone, tablet, and watch with a new Verizon plan. I already had a family plan with Verizon so we decided that he would join our plan and take advantage of this offer. Unfortunately we were not told that these items were not actually free. Each item would have a separate paid plan that we would have to pay on for three years. We were also not told that the phone plan was $12 a month more than the current lines on the family plan. Had we known that, my husband would not have switched to our family plan. We were told at Russel Cellular that we needed to pay the tax only on the three devises. Once we got home and told family about the great deal we got, we were informed of the truth of this "deal". We immediately contacted Verizon to cancel these unwanted plans. We contacted the Verizon store and cancelled the watch order and returned the tablet. We specifically asked about the tax and were told the tax would be returned to our card. The tax was never returned like they said it would be, so my husband disputed the charge. Unfortunately the Verizon store is refusing to return the tax on the watch that we never received and the tablet that we returned the next business day after we received it. I also recently noticed a "$40 Setup For Success" charge. This was never disclosed to us at the store. We are extremely disappointed with Russell Cellular's lack of transparency and subsequent refusal to right their wrongs.
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December 2023 by Michael S.
I have 35 years retail sales experience, 40 years customer service experience, 37 years cash/cc handling experience, have set sales records, met all sales quotas, have 5 years supervisory/managerial experience, college education, mature work ethic, very reliable transportation and flexible availability, yet as many times that I have applied for a sales position, I have NEVER been interviewed for a position. But when I go in to the local store to pay my bill, there are new associates that are out of high school with little or NO experience.
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December 2023 by AWARE
Closed EVERY SINGLE DAY !!!!
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November 2023 by Ivy OvO
Online store hours are incorrect, when I arrived they were closed .
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November 2023 by Danielle Bontemps
I am done with this location. There are only two phone on display. Every time I come, no one is there. My new phone was order and arrived at Verizon but no one email me or call. I had to find out that my phone did arrived a week later by calling customer service.I am never coming back to this location again.
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September 2023 by Cornell Shy
Good location and able to find everything you’ll need
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July 2023 by Steve W
New ownership. Haven't been there in about 2years
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May 2023 by Dominic Longo
Worst retail store I’ve ever been in. They have almost no products, they keep the outside door locked so you have to BANG on the door (the employees sit in back out of sight with the outside doors locked to the store) then you feel bad for banging. Fix your buzzer, or wedge the door, or SAY SORRY once in a while! It’s like pulling teeth to get help. ??
