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October 2024 by Bianey Herrera
Worse place ever stay away from here. They assured me for two weeks they would find a used part for me every day for two weeks it was tomorrow or the part pulled was no good. I was supposed to get charged a deposit And was charged full price on a part they were not even able to get! This was about a month ago and they still have not refunded my money. I have called multiple times it does not take that long to return the money of something that was never received!!!! I don’t think this place has bad reviews for nothing. The owner or management should step up!!!!!!!!!! Then the guy I talked to had the nerve to say he was looking for the part elsewhere and had already paid another junk yard for the part so they can get it for me I guess like a 3rd party and I would receive my money when the other junk yard refunded them back. I was working directly with toncar on getting the part that has nothing to do with my refund. This place is a scam!!
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October 2024 by Camila Show
Amazing staff! Will be coming back.
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September 2024 by Sandra Caldera
Very Unprofessional they told me a time and date they would come pick up my junk car and they never showed up
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September 2024 by Brandon Miller
Just want to say Stefani is the best help. From sourcing my engine to even going through issues refunding she’s helped me tremendously and for her alone I will still use them for sourcing engines.
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September 2024 by Julio Novoa
Very irresponsible about safety very dangerous be vareful
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August 2024 by Alp Alkan
One and done for me ordered a engine, which was fine. Called several times in the past two months for them to pick up the core. I was told "they will get it when they get it". And they will not send a driver just to pick up a core. Then I was told that I could bring my own core in that weighs over seven hundred pounds!!! This place is a joke. Do not buy parts or do business with these people. They are very unprofessional.
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August 2024 by Gen. Minion
Had ordered for a specific axle, they gave me the wrong one, and refuse to own up to their mistake. The listing AND paperwork lists one thing, but they gave me the opposite and insist they gave me what I asked for. Their only options to me were either in-store credit or an exchange (if they have the part). I live over 70 miles away. They refuse to give a refund because it's "store policy", even though it was THEIR mistake.
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August 2024 by Long Vuong
Yeah, don't go here guys. I needed a control module for my car so I gave these guys a call. I saw the low ratings but figured it didn't matter since most junkyards have similiar ratings.
Anyways, I gave them a call and asked them if they had the part I needed. After a bit of back and forth, they say they do and that I can come pick it up later in the afternoon.
I head over and the front desk clerk tells me that the guys pulled the wrong control unit and that the one I wanted is already sold. A bit disappointed, I tell the guy that it's no big deal and if I can get a refund then. The guy says sure and that he'll get it processed.
THAT WAS 3 MONTHS AGO. I've called back several times and each time, they tell me that they're processing it. A bunch of low-life scammers, I doubt they even have half of the cars and parts they claim to have.
Do not go here.
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July 2024 by NANDO REI
My car had an engine knock and I was told by Toncar that the engine has internal damaged , after I paid Toncar to get the engine replaced which I think they never did because the engine was knocking when I went to pick up the vehicle.
Tony who is the manager (OWNER) of this business told me that he's going to replace the engine again at no cost, but this issues was back on 2022 and since then my car still in the shop.
This is the worse place I've ever seen, it's more then 2 years and they still trying to get the engine replaced and they don't want to give me the money back.
Failed complain with General attorney and BBB
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July 2024 by William Mccann
I have a small car dealership in Madison Wisconsin called We But-N2 Autos LLC
And I went to Toncar in chicago on Lake St the people were so nice and the women were very helpful and knowledgeable.I will always take my business to Toncar when I'm in chicago.
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June 2024 by Rolf Stine
They refused to sell me parts. They would not sell me stainless injector lines they had in stock for my mercedes. Don't shop here they would rather destroy good parts then serve the community.
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June 2024 by Miguel Borjas
Place #1 of scam in Illinois, never leave your car in that place they tell you that they changed a piece and they never change it they place the same and paint it or play anything so that at the moment it is working then it fails again and they never give a guarantee both the owner and the jobs know the moves that are made in there
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April 2024 by Jose Cruz
Great service ?
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March 2024 by Michael McCauley
This is a chop shop, completely incompetent, dishonest and illegal.
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March 2024 by raymundo hernandez
There very polite and respectful good customer service
