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February 2024 by daniel ewing
Stopped in for a rusted out quarter fender. Great timely service
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December 2023 by David Davila
Rider truck rental is one of the cleanest friendliest honest or working people they've always treated me in our company will be respected. That's what we need In today's industry reliable Trucks friendly people. Thank you again cant do it without you.
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October 2023 by Francisco Gonzalez
Danielle help me a lot every time .when I come she is the best
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August 2023 by Ian Puc
Great Experience With Ryder Danielle Made things So easy for me to Rent a truck there , She’s Got a Great Attitude And Very Helpful .
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June 2023 by Fred Hill
Excellent customer service knowledgeable truck ready on time fixed issue I found out of there fast
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March 2023 by pkrieter
The mechanic was great but the guy at the desk didn't know or even inform me if the part I needed was in stock or not. (Tensioner pully). I fully explained what was going on and I even told him what the defective part was.
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March 2023 by Eric
Poor service takes forever to get fuel
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December 2022 by Dwight Reyes
Nobody wanted to get out of their chair to help me. The place was a mess inside and outside.
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July 2021 by Anthony McLemore
Excellent communication by the mechanic. It seems like every time he found something he’d come and give me an update.
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April 2021 by Joe Daniello
Bit slow in the fuel island but other than that no problems
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March 2021 by F Gonzalez
Weekly Rental refrigerated truck.Uturn covenant to feed the community. Always have what we need.
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October 2020 by Khaled
Worst location to ever deal with recently purchased a Ryder truck from a different location, just found out my exhaust system is not regenerating correctly can’t drive more than 5 MPH it’s been in melrose park location for over three weeks now. They can’t even loan me a truck to use until my truck is finished very disappointing. Don’t recommend anyone to go there.
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October 2020 by Zauhn Sims
Good service gets you in and out
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June 2020 by Joel Fullmer
Do yourself a favor and go to Penske. Trucks are always dirty when we have to rent additional units and the last 2 reservations I made they didn’t have the truck I wanted. They cancelled both truck rentals on me this month the day of. Both times my driver went to pick up they didn’t have the truck for him and tried to Uber him to Springfield Illinois. I also lease 3 trucks with Ryder out of this location and their customer service at the Melrose Park location along with the majority of their shops is terrible. Every time I bring my trucks in for repairs they take way too long to fix and they never seem to fix the problem the first time so I have to bring the truck back in a second and sometimes even a third time. Also, my contract states that I get subs when my lease trucks breaks down but Ryder never has any automatic daycabs or sleepers for my drivers when our lease trucks break down which is very frustrating. When this happens they usually give my driver an older daycab or sleeper that breaks down and disrupts our routes/deliveries even more. I have tried several times to discuss our issues with the service managers Lance and Jerry but they both dont seem to care about the horrible customer service their shop and mechanics provide. AVOID RYDER ESPECIALLY THIS LOCATION ALONG WITH BENSENVILLE AT ALL COSTS!!!
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January 2020 by Josh Brown
Good service in and out in less than an hour and professional. Small lot for the amount of trucks on their lot.