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February 2024 by Cynthia Graves
These guys are very honest and kind
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February 2024 by Caryl Efren
My mom recommended me this place to get tires the price good but the service suck. I was told from 12:30pm to 1:30 my car be ready. I order 4 tires it should not take that long get it done specially they not even that busy. I told the guy I have to get my baby from school before 2pm so he said it should be ready by 1:30 and it never did. I ask 1:45 is my car ready? he didn’t even say anything how long I have to wait more. I waited patiently and upset already. cause I have to call my sister to pick up the baby. she has to walk to pick the baby because this people taking there time. I mean seriously they are done 2:45 from 12:30 just to change 4tires and they not even busy. I see them on there phone, gossiping and no one watching the front too for customer service. There was old couple too. I felt so bad for them they’ve been waiting since 11am they told me. They are tired and hungry and they are still waiting when I walk out.
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January 2024 by Stephanie Veach
Always great service at pep boys! I was taken care of immediately. Staff is friendly and professional.
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January 2024 by Karen L.
Took my 2018 Kia Soul there to see why my oil light was blinking. They looked at it and did a diagnostic on it and told me the oil pressure sender switch was bad. Replaced that part. They called me the next day and told me it was done, but the oil light "wouldn't turn off". I questioned whether that would affect my car's ability to run correctly and they said "No". Proceeded to drive it home and halfway home the check engine light came on! Took the car to Berwyn Kia and lo and behold they found out the part was an aftermarket part and wasn't working correctly! Pep boys already charged my third party warranty so I then had to pay $302 to have this part replaced again. I wouldn't bring a Hot Wheels car to these people to fix!
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December 2023 by Katrina Robles
The workers are nice and very helpful!
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December 2023 by Tony Aiello
the team was fast, and efficient.........
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December 2023 by Adam Desecki
Went in for new tires and an alignment. Had an 8am appointment was told it would take about 2 hours. Left and came back an hour and a half later and they were just starting on my car. I didn't realize walk ins have priority over appointments so it's pointless to set up appointments here. It ended up taking 5 hours for new tires and an alignment. Had I known it was going to take this long I would have left the car instead of waiting. Express service is a lie and just a waste of time. Next time definitely going somewhere else.
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November 2023 by Kassandra Mendiola Moreno
They are definitely helpful and did there job well done! Felix helped alot and guided us through the process well. We're just happy overall!
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November 2023 by Angelica Mar
Don’t come here in a pinch. I came for a flat tire repair…. No one in sight. Sat there for 20 mins. I called from my cell phone… no answer. No wonder they’re closing these places down.
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October 2023 by Wesley Gaughan
Great customer service! I have been here a couple time and will keep coming back. You can tell the shop has turned around with some key team members here. Worked with Isaiah and he seems to go above and beyond explaining issues, and make recommendations.
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October 2023 by Zoraida Gonzalez
Very friendly customer service! They explained and showed me what else needed to be done on my car, to maintain it!
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September 2023 by Jill Murphy
The appointment and services were outstanding from beginning to end. Isaiah was a pleasure to work with, and explained each part of the appointment, including the fact that he would call with a price once they looked at the car.I would recommend Pep Boys and the specific location.
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September 2023 by froylan torres
Great customer service! Both over the phone and in person. I called four shops, and no one was able to help me. The person I dealt with was Isiah, very professional.
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September 2023 by Ashley Burrell
Great mechanics. I was in Melrose park away from home when my muffler started dragging they were able to help me and get me and my car home safely
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September 2023 by Michael S.
If I could give zero star I would. Place is an absolute joke. I paid 1300 for all around brake job. My car keeps marking noises like crazy when I brake. I've brought it back over 3 times and they can't diagnose the issue. The technician told me he's not familiar with newer cars lol my Jeep grand Cherokee is a 2016. Most clueless mechanics I've ever experienced in my life.
