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December 2023 by Dissatisfied P.
Find another dentist. Profits over patients. Showed up for new patient cleaning but hygienist was overbooked and couldn't do the cleaning. Office manager blamed it on their own corporate business model. Meanwhile dentist didn't want to do any exam unless X-rays were done though not covered by insurance because not due. They offered a cash option for the X-ray which was a no go. So they cancelled the appt. Felt like a passenger showing up for an overbooked flight then being told to pay extra to fly halfway.
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December 2023 by Billy Mcclure
Today 12/27/23, during my (9am appointment) I asked the assistant if they would numb me before the procedure and she said something like "they don't usually do that for this type of procedure.As she tried to remove the temp crown (on the left), I let her know that it was painful she then tried the right side which was equally painful. But she continued trying.I said to stop, turned my head to the left but she continued trying to remove it. I then grabbed her right wrist and pushed it away.She then said don't grab my arm. I told her I was in pain, and that she had continued trying to remove the temp.She didn't stop until her hand was removed.My intention was to get her to stop (which she did not do on her own)l.She seemed very determined to remove it pain or no pain.After the Doctor came in, he numbed me and Everything went well.Thank you.
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December 2023 by Barnett Palmer
Absolutely the best dental office I have ever been to. Excellent staff and service. I highly recommend the Melrose Park location
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December 2023 by Nicole Marks
Horrible experience from start to finish and only getting worse. Office manager is so unprofessional and rude. All they care about is the money. I went for a second opinion after I left this practice and found a much better place.
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December 2023 by Robert Mohr
Couldn't resist to share my 1st appt to my new smile. Dr Victor is great! Understood my concerns and lead his procedure with my concerns as priority. Felt very comfortable and I was completely overwhelmed with satisfaction. This entire team has been amazing, glad I chose Aspen. Plus it's 5 min from my home ?
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December 2023 by Jelena Tripkovic
The staff was very welcoming and thorough. They made sure my appointment started on time and answered whatever questions I had. They have the best assistant.I wish I could remember her name :/ She was super patient with me , so again thank you!!!
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December 2023 by Ely Magtanong
I received this very appealing information from their call service center when I started inquiring service I need! However, when I visited to clinic, the information from their staff was totally different from what I was told so I expressed my great disappointment! Wish they are both working together for the good of public service!
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October 2023 by Denise Williams
My experience was very poorly. I came in to get a teeth pulled. I stayed there for 3 1/2 hours to tell me that they can’t pull my teeth until tomorrow. I was in so much pain I would never go back or recommend anybody to go there? Bad experience They need to be closed down
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October 2023 by Wilma Hunter
Was for most part a pleasant experience. Check in and X-ray was quick. Had to wait a while for the Dentist he was very busy. Was a little disappointed when I was told that he could not pull my tooth. I did get pain medicine and antibiotics. What I was a little put off by was I knew once the teeth were pulled I would have to get new upper dentures. I was told that I would be waxed for the dentures and then get the teeth pulled. This is the reason I went . In the end it worked out because I insisted that the bad tooth causing me pain would be pulled on my next visit 3 days later.
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October 2023 by Thwanda Brooks
Initial visit: staff was efficient and personable . Place was clean. Instruments were sterile (unwrapped) in your presence. Only had x-ray and evaluation today. Next visit will have actual dental care ( deep cleaning and a cavity treated. Know more than regarding quality of care.
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October 2023 by Alexa P
Beautiful office and very professional, Howe 7,000 for 2 root canals sent me packing!!!
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October 2023 by Enid Ortiz
My experience was great. The staff are very friendly.Tania was the one who helped me and she did a great job and answered all the questions I had.
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October 2023 by Edgy Watt
They lure you in with low prices and then have two separate doctors see you to push “their treatment plans”If I could give a zero of how pressured I felt the entire appointment I would. I said I only wanted estimates on my top and they insisted xyz to be done to maintain it. The estimate we walked out on immediately- dude to my strict words about what I didn’t want from that clinic- added into my estimate anyway. No thank you.
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September 2023 by Shirley Stewart
The best thing about my experience at Aspen Dental was the hygienist Jee. He explained everything so throughly and was so pleasant and did a wonderful job on my cleaning … thanks Jee for your outstanding service!
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September 2023 by Jennyce Perez
If I could give zero I would. They lure you in with what they claim "affordable prices". Do not address the problem you go in for. Claim you need this and that and will not address the problem you have until a, b and c are done. Dont even bother talking to the office manager about pricing. She profiles you the moment she meets you looking at you from head to toe and what personal items you may have and then will make a condescending comment about it. And will offer zero help with pricing. Other than their in house discount program which helps nothing.