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December 2023 by Kevin V.
Fabiola was amazing!! She knows what she doing and will help you out if you don't know what you are looking for. Never met a young lady so professional and so dedicated. She answered all my questions and doubts and i got to narrow down my options.
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September 2023 by Valeria CD
Patty best salesperson :)
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July 2023 by Berta R.
I am not sure what happened to this service department. I have been a customer for about 6 years. Service was great in the beginning but the last few repairs needed a return visit. I do not feel comfortable having my car repaired here anymore. In my opinion the prices are extremely high for workmanship that is not worth the extra cost.
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July 2023 by LaMease W.
EV drivers stay away - they lock their fast charger and act oblivious to anything remotely EV related including charger. Terrible customer service.
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June 2023 by Sam C.
First before I start saying what needs to be said just want to make it clear this survey is only for the service department. Sales has been great from the beginning. With that being said Oscar and Angel that call themselves a service manager is absolutely the worst people I've met. I purchased a brand new 2022 Nissan Rogue platinum, and have had this in to service 3 times since February of this year. I've had 3 times where I have water coming into my car, and the treatment that I receive from these horrible people is crazy. All I can say is heartless. If you want to have a bad experience go to this service department, but if you want to have no stress stay far away from this location at all cost.
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June 2023 by Ronan C.
Leaving another review to boost views. This is one of the most dishonest and unreliable dealerships I've ever dealt with. After blatantly selling me a car that had major problems that they failed to disclose, they refused to take accountability and even refused to speak to me after I mentioned the possibility of seeking legal action. Absurd treatment of customers from a horrendous group of leeches.
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May 2023 by Jimmie G.
Came in looking for information on pathfinder and i felt i was not treated fairly as your sales rep made assumptions on if i can afford or even have credit approval for such an expensive SUV FYI i already have approval i will never shop here
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March 2023 by Best O.
Last time my husband and I dealt with a dealership many years ago, we were told "The United States sets the prices", and this dealership is right inline with that kind of logic. I saw a car advertised with Cars.com I liked, and we drove 40 miles to go see this car that has been on the lot about 9 months, so we examined it closely! Doing research later it turns out the car needed a big, expensive repair, but correctable under warranty. This was not our first test drive with dealerships, and we always informed them (with no objections): 1. The car needed to be checked out by our mechanic (f.y.i. Car Max gives you 30 days to return the car), and this was agreed to at least 2 times by the manager. 2. No financing 3. No trade-in Next day the salesman called with the news the car was going to get warranty work, reiterated the price as "listed on the web". My husband asked for an out the door price when we returned, to eliminate problems. We believed we were going to buy. Great! (HA!) We returned to pick up the car for our appointment with the mechanic. And when it wasn't offered, asked for the prepared sales memo. BAIT and SWITCH! Of course. Almost $4,000 was added under the guise "Market Valuation Adjustment". We rose to our feet to leave. This stuff is nonsense. The salesman and manager offered to lower it $1,500 (why have a listed prices?). We rose to leave again. Final Actions from manager: 1. He would lose money (not THAT old one!) because we were not financing or trading in a car. And if our mechanic found something wrong we wouldn't buy the car (a really big DUH!". 2. He told us the car had been inspected by the dealer. No again. It had warranty work, no inspection. Besides he knew the car was perfect. 3. Our mechanic could come to the dealership. 4. We could sign the contract, but not pay. And he would tear up the contract if something was wrong with the car after our mechanic looked at it. I'm not a lawyer, but people sign a legal document for a reason! We declined. And in a ridiculous gesture, he tore up the "offer". Smiling, we left the dog and pony show. Need I say avoid these hassles? And don't believe all the fake Google 5 star reviews. They are well, fake!
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March 2023 by Nina D.
I am so thankful for Al Piemonte Nissan especially to Sammy A. and Angel . They are honest, kind , sincere, genuine , knowledgeable and all around great guys. I was so pleased and impressed how I was treated at Al Piemonte . I am grateful they took the time needed to figure out exactly what was wrong with my car . After being told at another Nissan dealership that they couldn't figure out the problem and gave up trying . Their service department actually had me come back on separate occasion & told me that " they needed a more experienced mechanic to look at my car" then proceeded telling me to have the interior detailed and everything would be ok . Without having my issue properly diagnosed and resolved why would I waste a dime to have the car detailed makes no sense .Anyways not gonna waste more time on the negative. Thank god for Sammy and Angel I appreciate you two and your teams thank you.
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February 2023 by Dennis French
Very good service
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December 2022 by Raul G.
I went in this morning at 8am for an oil change. The agent said it would be a 2-4 hour wait. I thought that was ridiculous wait for a 15 minute job and asked the agent if I could get an appointment for later in the day. I thought I could run some errands and return later. The agent then says the next available appointment is 1.5.23!!! WHAT?!?! A 2-4 hour wait, became an 8 day wait on a 15 minute oil change. What's the point of having a warranty if you can't get in to have it serviced. This is the third time I attempt to use their service department and two of them have been a waste of my time. That's a 33% success rate which is horrible for any service department to have. This is not my first poor experience with the Al Piemonte service department, but it will be my last. I will never purchase another car from Al Piemonte since they can't service what they promise to warranty. Don't buy a car from here if you expect them to provide service and can schedule your services a week or more in advance. Fix your garbage service department Nissan. Plenty of other dealers to go to in our area that actually have a good service department.
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November 2022 by Ulises A.
So, I never write reviews, but in this case, I'd like to share and expose facts about this car dealership. So my dad, just days away from turning 69 and having a triple bypass surgery in late September of 2022, had walked into a car dealership, as usual, to get his daily walks in and admire new cars. Two things my dad loves in life besides his family are tools and vehicles, and the places he loves doing his daily walks at would be hardware stores and car dealerships to get his recommended steps in from his doctor. A persistent salesman named Alexis Aragon at Al Piemonte Nissan in Melrose Park, IL, took advantage of my dad. My dad walked in with a 2018 vehicle and walked out with a 2020 with more miles and a ton of trouble codes that I will share in the images. Oh, and let me mention the cost, amount of payments, and the ridiculous interest rate that came with the car. I will show side-by-side images of the paperwork for both vehicles; that way, you consumers that plan on buying from Al Piemonte Nissan in Melrose Park, IL, car dealership can be the judge. And let me not forget one more vital thing here, my dad's language barrier is minimal as he only speaks Spanish. I felt Salesman Alexis Aragon, who is bilingual, took full advantage of a quick sale. Contracts, and ALL documents were in English, which needs to be addressed since we live in a country of many languages. My dad relied on Alexis Aragon to ensure he looked out for his best interests as he signed these documents but failed to do so. I will end here by sharing all the proper documents to back this negative review fully. Shame on Al Piemonte Nissan in Melrose Park, IL, for taking advantage we of the elderly Por lo tanto, nunca escribo reseñas, pero en este caso, me gustaría compartir y exponer datos sobre este concesionario de coches. Así que mi padre, a pocos días de cumplir 69 años y someterse a una cirugía de triple derivación a finales de septiembre de 2022, había entrado en un concesionario de coches, como de costumbre, para entrar a diario y admirar los coches nuevos. Dos cosas que mi padre ama en la vida, además de su familia, son las herramientas y los vehículos, y los lugares en los que le encanta hacer sus paseos diarios serían ferreterías y concesionarios de automóviles para obtener sus pasos recomendados de su médico. Un vendedor persistente llamado Alexis Aragon en Al Piemonte Nissan en Melrose Park, IL, se aprovechó de mi padre. Mi padre entró con un vehículo de 2018 y salió con un 2020 con más millas y un montón de códigos de problemas que compartiré en las imágenes. Ah, y déjame mencionar el costo, la cantidad de los pagos y la ridícula tasa de interés que venía con el coche. Mostraré imágenes lado a lado del papeleo para ambos vehículos; de esa manera, los consumidores que planean comprar en Al Piemonte Nissan en Melrose Park, IL, el concesionario de automóviles pueden ser el juez. Y no me olvide una cosa más vital aquí, la barrera del idioma de mi padre es mínima, ya que solo habla español. Sentí que el vendedor Alexis Aragon, que es bilingüe, aprovechó al máximo una venta rápida. Los contratos y TODOS los documentos estaban en inglés, lo que debe abordarse, ya que vivimos en un país de muchos idiomas. Mi padre confió en Alexis Aragon para asegurarse de que cuidaba de sus mejores intereses mientras firmaba estos documentos, pero no lo hizo. Terminaré aquí compartiendo todos los documentos adecuados para respaldar completamente esta revisión negativa. Vergüenza para Al Piemonte Nissan en Melrose Park, IL, por aprovecharse de los ancianos
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October 2022 by Susana D.
I recently visit this location in search of a new or used car, I am happy to say that I had a pleasant experience during my car search. I was lucky to have the assistance of a very knowledgeable employee by the name of "Frankie". This car shopping experience was completely hassle free thanks to this young kid, who made me feel very comfortable in a not so comfortable space for me. If you visit this location make sure to ask for Frankie, he was very helpful. "Enjoying my new wheels!"
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September 2022 by Jorge M.
#AskForMatos (773) 425-3111 Mon 9-9pm Wed 3-9pm Thrs 9-9pm Fri. 9-3pm Sat-Please-Set-By-Appt (9am,11am,1pm or 4pm) Trabajamos con: Good or bad credit or no money down Por favor de dejarme un mensaje if I miss your call, preferably via texto is better. Por favor de dejarme su nombre, cell number and la razón por su llamada.
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July 2022 by T S.
If I could give negative stars I would! they have the worst service department in the industry. The Mechanics seem to be good but not one other member of the service department is honest, reliable, knowledgeable or courteous. I have purchased around 100 cars ( for business ) and they treat my staff and myself like garbage. I can't imagine how they treat a once every 4 year customer. They have lost my business for good and if you are at all concerned about service after the sail look elsewhere.
