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January 2024 by Scott Douglas
I've been doing business with this UPS store for over five years, and now I rent a mailbox here. Mary and every one of the staff work to be courteous and helpful, especially with print projects and when shipping awkward-sized items. I did see Mary working the counter at lunch by herself a few weeks ago, and even then she kept a pleasant demeanor while she served the line. I feel like this store appreciates and supports my small business in ways a mailbox normally doesn't.
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January 2024 by Meg
I have been here several times to ship packages with no issues. Today I stopped in to have a document notarized I was greeted by a friendly girl who when I asked about having the service she asked me to step to the side and that her co worker C******* would be right be with me. To which he stated I'm not here. She asked if any of "us" were there I could not here his reply but she just looked at me and said I'm sorry we don't have any Notaries here tonight. They both just went about as if nothing had happened with no explanation.
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January 2024 by Michelle Scott
I return Amazon items here pretty frequently. I've received 2 emails from Amazon in the last fees weeks, stating they did not receive 2 of my items and they recharged me. These returns were done on separate visits. Sounds like someone is stealing at your store. I won't be back.
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December 2023 by teresa dijoseph
They’re always friendly and they go out of their way to help. My package needed to go to the post office not UPS. But they still packaged it for me so it was ready for the post office. Fantastic people…Thank you
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December 2023 by Alexis Schalk
Mary was very unhelpful and disrespectful towards me. She didn't know how to help me properly. Never again am I ever showing up here again.
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November 2023 by Dor Vetrovec
Shout out to this amazing place!! Always friendly and ready to serve. Awesome job!! Thank you!!
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November 2023 by Meg V
Normally have great experience here but was very disappointed with todays experience. Mary was irritable, rude and not helpful at all. She should be ashamed of her poor customer service. UPDATE after response from owner: I do really appreciate you reinforcing the package. I had told my husband what a great UPS store that is and how helpful they are with packaging and so he was quite surprised by your initial dismissive attitude. That is why I came in and spoke to your associate when it was my turn in line. (Did not interrupt anyone) I am sorry if you were having a bad day. I do thank you for taking the time to respond and helping secure the package.
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November 2023 by La Na
Mary was beyond patient and helpful with navigating a tricky return for Amazon. She was knowledgeable, and all was done with a gentle smile.
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October 2023 by LS
I called and needed a sign printed last minute and the girls (Bryanna, Mary and Sam) were SO HELPFUL!! I really appreciate the great, fast service! Will definitely use UPS McHenry again! Thank you!!!
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October 2023 by Laura
This is the best UPS store. Friendly, efficient, helpful and professional. It’s not the closest UPS store near me. I choose to go to this one for their quality service. I’ve been here on many occasions and have never had a negative experience.
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September 2023 by Gina Fallon
Had a great experience shipping a box to my daughter with the help of Josh at the UPS Store. He was quick to help me. In no time my box was labeled and paid for and i was out the door!! No line the day i went in, which was a bonus!!
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September 2023 by Angie Hitalenko
Since it’s the only UPS store in town there’s really no other option. EVERY-TIME I’ve had to use the shipping service there it seams they go out of their way to be unfriendly. They act super annoyed about everything. Really? Sorry to bother you.
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August 2023 by Tatiana Lang
I went to this store to utilize the notary services they offer. It was excellent. Every member of the staff is a certified notary so you can go anytime during business hours and someone is there for the service. It was also only $5 per document! Great service, I was in and out in a matter of 5 minutes!
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August 2023 by Junbug1970
Always quick in and out. Plenty of parking. But its a bit ackward how to get to this place if you are traveling on 31 from the north because of where the entrance is located near the intersection.
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August 2023 by Breanna Puccio
I never have any issues here. Always seem friendly and ready to help.
