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March 2024 by Shannyn Cobb
I can't say enough good things about the customer service experience and how nice everyone is that works here. They treated me so awsome that I was taken aback because I wasn't expecting such genuine caring support for helping me find the right products I was looking for. I forgot her name, but one employee helped me to finally do my makeup the way I wanted, and she was so friendly and nice. I got my eyebrows done, and the lady was extremely sweet and did a great job. I will definitely be coming regularly from now on. Thanks!!! :)
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March 2024 by Joy Crusio
The staff was very nice and willing to help if you have a question. Lourdes, thank you for the help!.Also the cashier was very nice and sweet.
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February 2024 by Sharon Emering
Great store.
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January 2024 by Tabatha Ramirez
Morgan was amazing at guiding me to new products that she thought would work for my skin type and shade. She was amazing and super nice. Great customer service!
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January 2024 by Gabriela Jimenez
Had a bit of a confusing experience… the man who checked me out was patient and kind and even complimented me and helped me reset up my points but the first young lady when I walked and I asked for help finding the mac stack mascara rudely kept it trucking and shouted we don’t carry MAC I turned around and bam s whole shelf of MAC….definitely made me feel some way since I was the only person in there who wasn’t young and blonde…
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December 2023 by Michael Hurst
They are very interested in getting your name and phone number to make a purchase. I bought a $12 item with cash. There is no reason they need any of that information. She warned that I would not be able to return the item if something was wrong with it without giving her that information at time of purchase (even with a receipt). Prices are very high there also. Not going there ever again.
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November 2023 by Skyler Balzer
Erin is a phenomenal hair dresser! She did amazing on my hair 1000/10, would recommend! My mom also goes to her and loves her, she does an amazing job! Thank you, Erin!
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November 2023 by Gretchen Pembrook
The best vibes in this store-happy staff and happy clients.Lourdes, thank you for your mascara recommendation and application tips for oily lids! You’re a sweetheart and so knowledgeable!
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October 2023 by OEF Engineers
Very organized and professional staff!
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September 2023 by Heather Phillips
The manager gave me the wrong item even after showing her the bottle of what I needed then told me I was wrong when she gave me the wrong one and just had excuse after excuse. 3 times they have been bad service with charging twice for an item and giving me the wrong perfume because she can't read correctly she never said sorry and had an attitude when I asked for her to look at the shelves that had the bottle I wanted so I can show her the correct and made me feel like I was asking to much of her job. The cashier was nice but the manager needs a corse in customer service instead of talking over ur customer listen, I didn't think that was to hard to ask.
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August 2023 by Heather
If I could rate a 0 I would. I won't be buying any merchandise from a store that has employees with no customer service skills. I walked in, not even a hello. I stood by the Bare Minerals Display as 2 employees would rather talk about their hours. They both acknowledged me but couldn't even ask if I needed help. Totally unacceptable. The blonde cashier couldn't even show me what aisle the Milani was in. Now I can see why this store is slow.
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July 2023 by maddy vole
Been going to this Ulta in particular for 2 years now. I see loudres 2 times a month and she is absolutely amazing! She only has the best interest for my skin and how it looks. She does my brows and all of my other waxing needs. She also gives amazing facials! She makes me feel super comfortable each time I come in and makes me feel welcomed. I live an hour away from this Ulta but I drive out of my way to see loudres. She is the ONLY person I trust touching my face and she does a wonderful job each time. This review was long over due for me to write but if you are ever in the mchenry area visit loudres at this store. She rocks!
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July 2023 by B P
The only reason i'm giving two stars is because I like the products they sell. As far as the service, It could use a little help. I walked in close to closing, and a bunch of employees were standing around in the corner of the store talking. They couldn't help me with my Mobile order and told me they were closing soon. That will probably be the last time I shop at this specific store, or I will stick with shipping it to my house so I don't have to deal with terrible service.
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June 2023 by Alex Z
The staff here is excellent! Went in looking for a couple new products yesterday and the lady that helped me was so knowledgeable and able to find what I needed in my price range. The cashier was so kind and sweet, too! Bonus - love the products suggested already!
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June 2023 by Sami Gonfiantini
I got my eyebrows waxed by Lourdes today and could not be happier! She is amazing and I recommend her to everyone!!!
