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February 2024 by Rocco M.
I purchased an leather furniture set for $5000 and received financing. I purchased the extended warranty for $398 and was told if I didn't use the extended warranty, it would be refunded back to me. I paid the credit off early with a tax refund and recently I received an email that I haven't used my Room Place card and the account will be closed if there is no activity posted in the next 2 months. I called to inquire about my credit and was told I had 90 days after the terms to request the credit otherwise it was lost. They acknowledged they never sent a notification of this or it expiring. Now I am out of $398 and will never step another foot in a Room Place again. Buyers beware!!!
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February 2024 by Sue P.
Super nice sales person! Took a lot of time with us during the selection process! Most furniture was not in stock which was disappointing!
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October 2023 by Staci Bourland
Went in to browse what I saw online. They had the sets I was looking for. I still have some deciding to do and grabbed Freddy's card. He was very helpful, knowledgeable and I did not feel pressured to purchase right then. I recommend this location.
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September 2023 by Sam Cuicio
Just walked into the room place in Mchenry, two sales woman completely ignored me. I’m in construction & stopped in still in my work clothes, I guess they thought a hard working man didn’t deserve their time or attention. I did a complete walk around the store and was walking past them, still not even a hello. This store lost my business! I was ready to buy.
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May 2023 by Kaiti Resh
We recently bought two couches this past weekend from TIM!! We spent in total probably 5 hours between two days talking with Tim and getting a million different pricing options and looking at different couches. We never felt pressured or rushed to make a decision. Tim was fantastic to associate with and we’re very glad he was the one to assist us in two big purchases!!
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May 2023 by Jennifer Ortegel
Debbie was fantastic!! Patient, informative, and quite lovely!We will definitely be back!!!
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April 2023 by Angelica Crockett
The staff at this furniture shop are knowledgeable about the latest trends in interior design, and can help you choose pieces that are both stylish and functional.
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March 2023 by Jessica Cerniglia
My husband and I went into the Room Place Mchenry a couple of weeks ago to look at a bedroom set… we are closing on a house this weekend. At the time when we went there was a 25% off sale.. waiting on our lenders approval to order this expensive purchase of a bedroom set, we kindly told Freddy we would be back the following week before the sale ends to purchase this set. He kindly told us the sale would still be going on and that he wouldn’t be there but another sales manager would be. Fast forward, not even a week later and we go in ready to purchase the set…. Well this sales manager told us it ended the previous DAY!!! So we decided to walk out… well in true sales person fashion, she chased after us saying that they do a 30 day price match and that she could “ guarantee probabably” it would go down to 30% off by March 9… well it’s March 9 and I have not seen any sales. Poor sales strategies.. why not honor the sale and not lose out on the deal?? Freddy is GREAT!! Whoever the sales manager woman we dealed with however, clearly doesn’t care about making sales and flat out lied to us about this “30%” off sale going on starting today…
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February 2023 by TRACY NOSALIK
Love the staff at The Room Place in Mchenry!
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January 2023 by Kim E.
Over the years we have spent thousands at the room place but never again. September of 2021 we purchased two power recliners that proved to be junk. We also purchased the "insurance" at that time. When we submitted the claim my husband (60) was told by the claims rep that they do not replace or repair chairs that have normal wear and tear from older people that sit in the chair for 13 plus hours per day. Number one, we both have jobs and work full time. We spend no where close to that amount of time in these chairs. Number two what the heck kind of ageist bs is this. Because he is 60 they assume he spends all day in a chair? I'm beyond frustrated with this company and recommend for anyone considering purchasing here to run the other way. The quality and service has declined greatly. It's a shame because they were our go-to for so many years.
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January 2023 by Jennifer Perez
Lots to choose from. Nice furniture and friendly helpful staff
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January 2023 by Meredith Poczkalski
We had a great experience here! Happy to support such nice associates at a local business.
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January 2023 by Jennifer P.
Many options to choose from. Beautiful furniture. Many versions or options to change a piece or add to a piece. The staff was wonderful & very helpful. Good discount and very easy ordering. Payment options available and many accent pieces available to purchase as well.
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January 2023 by Gerrad Haselow
Had a great time purchasing furniture for my entire house here at the Mchenry RoomPlace store. Freddy is the go-to-guy to get everything done correctly. Will be coming back and recommending others this location + Freddy.
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October 2022 by Matt Thiel
We had a great experience dealing with Tim Beal today on the purchase of our sectional, dresser and end tables. Seamless experience.