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March 2024 by J S.
T-mobile Mchenry has provided excellent service every time I have been there. This is my fourth visit over the years and I am a first time reviewer - because they deserve the praise. Quick and politely they turned on my new phone within minutes of my arrival. I could not have asked for better treatment. Even in the past when I had a "difficult" transfer from another company, t-mobile mchenry handled it with expertise and a positive attitude that I did not expect. This store is an asset to Mchenry. And if they read this.. a sincere Thank You for all of your Help!
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January 2024 by Penny Kraft
Ralph and Ben were awesome. Great customer service!
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December 2023 by Mariah Brook
The most rudest place I’ve ever been the manager there is super rude and incompetent I will never come back here again! He’s a African American guy and treated me unfairly I think he is racist
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November 2023 by Gabrielle Smith
Ralph and Ben were very helpful and friendly!
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October 2023 by Pam Rosenberg
Ralph’s a nice guy, appreciate his knowledge and help.
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October 2023 by Richard Farrar
Ralph called me a liar right off the bat, because his salesman didn't say anything about paying taxes. Nor my presence being there on Saturday. Calling me, a 23 year customer a liar is going to get foul language out of anybody. Now, he tells me that I am not welcome in that location. Ralph's service is terrible and I will not go back and probably will change my service to a PROBABLY BETTER CARRIER WITH ACCEPTABLE CUSTOMER SERVICE!!STAY AWAY FROM RALPH AND THIS LOCATION!!!!As Ralph is the ALLEGED MANAGER, ALSO TOLD ME THAT I'M NOT WELCOME IN THIS STORE AND TO FIND ANOTHER LOCATION.
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September 2023 by Tom Kahn
Looking for a cell phone for our elderly parents ultimately lead us to consider T-mobile, and it was filled with very positive experiences. The friendly, very knowledgeable and gracious service was top Notch. Roy is an incredible team member-first rate and demonstrates how a company should be staffed!
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September 2023 by Ed Dewey
Stopped in to get a new screen protector for my iPhone and the two guys there provided quick, excellent, and friendly service. Great place to go if you have Tmobile. My wife recently got a new phone there and she had a really nice experience as well.
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September 2023 by chris hogan
I cannot believe I stayed with Verizon for so long. T Mobile is by far better in every aspect - the staff in McHenry were SO helpful and my visit was painless. Great experience and I would highly recommend this.
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September 2023 by Sherrie Roderick
Omgosh they did it again!!! Fixed my silly issue with my s22. Also they went through it and looked for spam they clean my phone up they took great care of me love these guys again and again
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August 2023 by Kiss_My_ Bass
Sold me a broken “brand new phone” that I’ve only had for 2 days, they refuse to do a warranty exchange, their solution is for me to take time out of my day and drive an hour to the Apple Store, or pay a restocking fee if I try to return it.
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June 2023 by Timothy Whalen
Worst t-mobile ever. Girl who works in there is very rude and should not be in customer service. Store smells like weed, and employee has no clue about products. 0/10 go to another store!
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May 2023 by Jennifer Canady
Alondra was most amazing, so helpful and informative. She deserve a raise as she was so great
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May 2023 by Betsy Contreras
Best store to go around the area, Alondra was welcoming, she understood exactly what I needed and more. Above and beyond customer service go to this location if you are thinking about switching carriers they will take care of you!
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May 2023 by Elizabeth Contreras
Best store to go around the area, Alondra was welcoming, she understood exactly what I needed and more. Above and beyond customer service go to this location if you are thinking about switching carriers they will take care of you!