O'Reilly Auto Parts in McHenry is known for carrying a wide selection of parts, tools, and accessories. The store offers many services, including free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. It also resurfaces brake rotors and drums and has a free Loaner Tool program. Reviews consistently highlight that the staff is super helpful, very kind, and friendly. Employees are noted for putting in extra effort and time to locate hard-to-find parts and for providing clear explanations and good suggestions. Many customers report that the store almost always has the part needed, with efficient ordering for next-day availability. However, the online pickup service receives criticism. Customers report items not being pulled ready for pickup, receiving incorrect items, and a slow process at the register, leading some to prefer shopping in store. Despite this, the helpful and knowledgeable staff makes it a preferred choice over other local auto parts stores for many.
Don't let them put you on hold when you call. Give'm your number and aske'm 2call you back. It works ! They're good at find'n what need. I forgot the manager's name but she's a big help.
March 2024
Great experience, great service, could not be happier. Shirley was terrific…
March 2024
The assistant manager, Joe, was very kind and helpful; and even put in my cabin air filter for me. Definitely much better than other auto parts stores in McHenry.
